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Neural Filter (Colorize) will not download

New Here ,
Aug 04, 2021 Aug 04, 2021

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Can anybody help or advise please? I used to be able to use the Neural filter, Colorize but am now being asked to download it again. This Photoshop will not do. I am perplexed so any help would be most useful. I am using the most recent version of Photoshop v22.4.3.

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Adobe
Community Expert ,
Aug 04, 2021 Aug 04, 2021

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Do you have a stable internet connection?

What are your computer specs? OS version, RAM, Available HD space, Scratch disk space, Video card(s), vRAM?

 

 

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New Here ,
Aug 06, 2021 Aug 06, 2021

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LATEST
Adobe Photoshop Version: 22.4.3 20210708.r.317 bb896cc x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1023
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE
Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3408 MHz
Built-in memory: 16304 MB
Free memory: 10440 MB
Memory available to Photoshop: 12019 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.480
ACP.local Status:
- SDK Version: 1.45.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.16.0.22
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.80.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
------- GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA Quadro K2200
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
VRAM: 4,250 MB
Required VRAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
GPU Allow Normal Mode: True
GPU Allow Advanced Mode: True
GPU Drawing Mode: Advanced
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
# Photoshop Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
Start sniffer 2021-08-06 15:38:53
C:\Program Files\Adobe\Adobe Photoshop 2021\sniffer.exe -comment=Photoshop
Version: Adobe Photoshop 22.4.3 20210708.r.317 bb896cc x64
0 ms
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
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Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA Quadro K2200
index=0 preferred=1)

# devices: 1
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Preferred: TRUE
Power Envelope: UNKNOWN
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# attached displays: 1
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GPU accessible RAM: 4,250 MB
VRAM: 4,250 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,547 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver:
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Driver date: 2021-01-22 000000.000000-000
Driver age: 7 months
Driver version: 27.21.14.6140
Supports UMA: 0
D3D-ID: 5050
End platform native

326 ms
326 ms
Start platform OpenGL
# displays: 1
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Display: \\.\DISPLAY1
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Attached Device: (DeviceID name=Quadro K2200/PCIe/SSE2
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# devices: 1
Device 0
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Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
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GPU accessible RAM: 4,250 MB
VRAM: 4,250 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,547 MB
API version: 2.1 (2.1.2 NVIDIA 461.40)
Device version: 2.1 (2.1.2 NVIDIA 461.40)
Vendor name: NVIDIA
Driver:
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Driver date: 2021-01-22 000000.000000-000
Driver age: 7 months
Driver version: 27.21.14.6140
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL

488 ms
488 ms
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Quadro K2200
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 CUDA)
Device version: 1.2 (OpenCL 1.2 CUDA)
Vendor name: NVIDIA
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 69 GB / s
Compute score: 387.378
Device name string: Quadro K2200
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL

661 ms
End sniffer 2021-08-06 15:38:53
Exit code kExitNormal
Exit code : kExitNormal
Status : kStatusNormal
------- GPU
License Type: Subscription
Serial number: 96040605666533796271
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU
(comp_core_gpu): offComposite Core Threads (comp_core_threads):
offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph):
off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\richa\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 223.0G, 145.1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop
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Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop
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ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color
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ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image
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ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image
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ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image
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ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal
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ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal
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ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal
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ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal
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ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector
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ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector
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JP2KLib.dll JP2KLib 2021/06/14-16:52:12 79.0d5b258 79.0d5b258
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
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onnxruntime.dll Microsoft® Windows® Operating System
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opencv_world452.dll OpenCV library 4.5.2
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PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)
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PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2021 22.4
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svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2,
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VulcanControl.dll Vulcan Application Control Library 6.6.0.000
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WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
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Unified Extensibility Platform uxp-5.0.3.86


Required plugins:

Accented Edges 22.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.4 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.4 - from the file “Filter Gallery.8bf”
Average 22.4 (20210708.r.317 bb896cc) - from the file “Average.8bf”
Bas Relief 22.4 - from the file “Filter Gallery.8bf”
BMP 22.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.4 - from the file “Filter Gallery.8bf”
Charcoal 22.4 - from the file “Filter Gallery.8bf”
Chrome 22.4 - from the file “Filter Gallery.8bf”
Cineon 22.4 (20210708.r.317 bb896cc) - from the file “Cineon.8bi”
Clouds 22.4 (20210708.r.317 bb896cc) - from the file “Clouds.8bf”
Color Halftone 22.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.4 - from the file “Filter Gallery.8bf”
Conté Crayon 22.4 - from the file “Filter Gallery.8bf”
Craquelure 22.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.4 (20210708.r.317 bb896cc) - from the file
“CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.4 - from the file “Standard
MultiPlugin.8bf”
Crosshatch 22.4 - from the file “Filter Gallery.8bf”
Crystallize 22.4 - from the file “Standard MultiPlugin.8bf”
Cutout 22.4 - from the file “Filter Gallery.8bf”
Dark Strokes 22.4 - from the file “Filter Gallery.8bf”
De-Interlace 22.4 - from the file “Standard MultiPlugin.8bf”
Dicom 22.4 - from the file “Dicom.8bi”
Difference Clouds 22.4 (20210708.r.317 bb896cc) - from the file
“Clouds.8bf”
Diffuse Glow 22.4 - from the file “Filter Gallery.8bf”
Displace 22.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.4 - from the file “Filter Gallery.8bf”
Entropy 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Export Color Lookup Tables 22.4 (20210708.r.317 bb896cc) - from the file
“Export3DLUT.8be”
Extrude 22.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.4 (20210708.r.317 bb896cc) - from the file
“FastCore.8bx”
Fibers 22.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.4 - from the file “Filter Gallery.8bf”
Filter Gallery 22.4 - from the file “Filter Gallery.8bf”
Fresco 22.4 - from the file “Filter Gallery.8bf”
Glass 22.4 - from the file “Filter Gallery.8bf”
Glowing Edges 22.4 - from the file “Filter Gallery.8bf”
Grain 22.4 - from the file “Filter Gallery.8bf”
Graphic Pen 22.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.4 (20210708.r.317 bb896cc) - from the file
“HalideBottlenecks.8bx”
HDRMergeUI 22.4 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.4 - from the file “Standard MultiPlugin.8bf”
IGES 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
Ink Outlines 22.4 - from the file “Filter Gallery.8bf”
JPEG 2000 22.4 - from the file “JPEG2000.8bi”
Kurtosis 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Lens Blur 22.4 - from the file “Lens Blur.8bf”
Lens Correction 22.4 - from the file “Lens Correction.8bf”
Lens Flare 22.4 - from the file “Standard MultiPlugin.8bf”
Liquify 22.4 - from the file “Liquify.8bf”
Matlab Operation 22.4 (20210708.r.317 bb896cc) - from the file
“ChannelPort.8bf”
Maximum 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Mean 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Measurement Core 22.4 (20210708.r.317 bb896cc) - from the file
“MeasurementCore.8me”
Median 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Mezzotint 22.4 - from the file “Standard MultiPlugin.8bf”
Minimum 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
MMXCore Routines 22.4 (20210708.r.317 bb896cc) - from the file
“MMXCore.8bx”
Mosaic Tiles 22.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.4 (20210708.r.317 bb896cc) - from the file
“MultiProcessor Support.8bx”
Neon Glow 22.4 - from the file “Filter Gallery.8bf”
Note Paper 22.4 - from the file “Filter Gallery.8bf”
NTSC Colors 22.4 (20210708.r.317 bb896cc) - from the file “NTSC
Colors.8bf”
Ocean Ripple 22.4 - from the file “Filter Gallery.8bf”
OpenEXR 22.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.4 - from the file “Filter Gallery.8bf”
Palette Knife 22.4 - from the file “Filter Gallery.8bf”
Patchwork 22.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.4 - from the file “Standard MultiPlugin.8bf”
PCX 22.4 (20210708.r.317 bb896cc) - from the file “PCX.8bi”
Photocopy 22.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.4 (20210708.r.317 bb896cc) - from the file
“ChannelPort.8bf”
Pinch 22.4 - from the file “Standard MultiPlugin.8bf”
Pixar 22.4 (20210708.r.317 bb896cc) - from the file “Pixar.8bi”
Plaster 22.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.4 - from the file “Filter Gallery.8bf”
Pointillize 22.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.4 (20210708.r.317 bb896cc) - from the file “PBM.8bi”
Poster Edges 22.4 - from the file “Filter Gallery.8bf”
PRC 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
Radial Blur 22.4 - from the file “Standard MultiPlugin.8bf”
Radiance 22.4 (20210708.r.317 bb896cc) - from the file “Radiance.8bi”
Range 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Render Color Lookup Grid 22.4 (20210708.r.317 bb896cc) - from the file
“Export3DLUT.8be”
Reticulation 22.4 - from the file “Filter Gallery.8bf”
Ripple 22.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.4 - from the file “Filter Gallery.8bf”
Save for Web 22.4 - from the file “Save for Web.8be”
ScriptingSupport 22.4 - from the file “ScriptingSupport.8li”
Shake Reduction 22.4 - from the file “Shake Reduction.8bf”
Shear 22.4 - from the file “Standard MultiPlugin.8bf”
Skewness 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Smart Blur 22.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.4 - from the file “Filter Gallery.8bf”
Solarize 22.4 (20210708.r.317 bb896cc) - from the file “Solarize.8bf”
Spaces 22.4 - from the file “Spaces.8li”
Spatter 22.4 - from the file “Filter Gallery.8bf”
Spherize 22.4 - from the file “Standard MultiPlugin.8bf”
Sponge 22.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.4 - from the file “Filter Gallery.8bf”
Stained Glass 22.4 - from the file “Filter Gallery.8bf”
Stamp 22.4 - from the file “Filter Gallery.8bf”
Standard Deviation 22.4 (20210708.r.317 bb896cc) - from the file
“statistics.8ba”
Sumi-e 22.4 - from the file “Filter Gallery.8bf”
Summation 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Targa 22.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.4 - from the file “Filter Gallery.8bf”
Tiles 22.4 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.4 - from the file “Filter Gallery.8bf”
Twirl 22.4 - from the file “Standard MultiPlugin.8bf”
U3D 22.4 (20210708.r.317 bb896cc) - from the file “U3D.8bi”
Underpainting 22.4 - from the file “Filter Gallery.8bf”
Vanishing Point 22.4 - from the file “VanishingPoint.8bf”
Variance 22.4 (20210708.r.317 bb896cc) - from the file “statistics.8ba”
Water Paper 22.4 - from the file “Filter Gallery.8bf”
Watercolor 22.4 - from the file “Filter Gallery.8bf”
Wave 22.4 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.4 (20210708.r.317 bb896cc) - from the file
“WIASupport.8li”
Wind 22.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.4 (20210708.r.317 bb896cc) - from the file “WBMP.8bi”
ZigZag 22.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.3.0.56 - from the file "C:\Program Files\Common
Files\Adobe/UXP/Extensions\com.adobe.ccx.start-4.3.0\"
CDO: 1.89.0
CmdN: 1.8.3
CDP: 1.112.0
Discover Panel (Loaded) 1.7.0.59 - from the file "C:\Program
Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program
Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "C:\Program
Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

Neural Filters (Prepared) 1.6.5.0 - from the file "C:\Program
Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "C:\Program
Files\Adobe\Adobe Photoshop
2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "C:\Program
Files\Adobe\Adobe Photoshop
2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program
Files\Adobe\Adobe Photoshop
2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program
Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common
Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common
Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file
“C:\Program Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program
Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe
Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe
Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe
Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program
Files\Common
Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\manager.html”

Installed TWAIN devices: NONE

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Community Expert ,
Aug 04, 2021 Aug 04, 2021

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Sign out from the creative cloud app, restart your computer, sign in back. If that does not work Resetting photoshop preferences settings may help . Give it a try .

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New Here ,
Aug 05, 2021 Aug 05, 2021

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Thank you for replying but still cannot get this to work. Any other ideas
please?

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Community Expert ,
Aug 05, 2021 Aug 05, 2021

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Please take a look here: https://feedback.photoshop.com/conversations/photoshop/photoshop-neural-filters-dont-download/5f91ae...

 

Scroll down near the end of the thread and see the answer of colin_dowse

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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