Neural Filter doesn't load

[Tomtribus]

Dear all,

after discovering the brilliant new Neural Filter feature (specifically the coloring tool), it did not continue to load after opening a new picture. It ended up constantly loading the Neural Filter window. I tried the following:

- Down and upgrading my Photoshop version
- Disconnecting the web
- Tried using other pictures
- Closed all Adobe related Tasks

But nothing of the sort worked. What am I doing wrong?

I attached the image of the specs I'm working with.

Best
Thomas

[Guest]

Hi

Take a look at this thread

https://feedback.photoshop.com/conversations/photoshop/photoshop-22x-new-neural-filters-dont-work/5f...

[Ray Maxwell]

I ran into the same problem and found a fix. This would happen after I opened a black and white image in the Grayscale mode and then tried to launch the Neural Filters.  However, if I opened the black and white image and then switched to RGB mode and then opened the Neural Filters everything would work just fine.

Adobe...This is obviously a bug...give me credit for finding it.  One month free on my Creative Cloud subscription would be nice.

Thanks,

Ray Maxwell

[jareds0248]

This is what fixed mine. I only had the problem of them not loading when i was trying out the Colorization filter. Apparently neural filters are not designed for gray scale yet. Switching to RGB had them load 100% of the time. Thank you Ray this was such a headache

[Ahmad_Alnusif]

Thanks, that fixed my problem too!

[susrutac]

Thanks Ray for the solution to my problem as well.

[default13jyrbe6yet7]

Worked for me too, seems kind of obvious now, but agree should be part of the process - thanks!

[ppbppb]

It worked! Thanks, Ray.

Peter Basiotis

[Tomtribus]

Thank you guys, for providing all these solutions.
I fixed it by just using a different photo. I assume it has something to do with the data size and bit depth. But I could be wrong.

[Mohit Goyal · Accepted solution]

Hi all,

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

Let us know how it goes.

Thanks,

Mohit

[AngMo]

Nope.  Still does not load.  

[jareds0248]

Are you working on a black and white picture by any chance?

[AngMo]

No.  Its Color.  Nothing special.  Photos from a Nikon D850

[AngMo]

Version 22.1 also does not work.  Loads to maybe 28% then stops.

[AngMo]

Nothing helps.  Even todays version of PS...   sad..

[AlterEgoTrip]

Adobe Photoshop Version: 22.4.2 20210602.r.242 a4f6042 arm64

Mine does not download.   The "Smart Portrait" is the only one loaded and I just get an error that tells me to log out and log back in.  Done mant times now, and it still doesn't work.

New user, and less than impressed with this cloud stuff.

[si-boneGFX]

What does "solved" mean? A year later and this issue still "alive and well". 

[Anders5CCD]

When trying to use the Neural Filters, Photoshop still crash! I'm using the latest nvidia drivers (460.89) and Photoshop version (22.1.0). I'm running Win 10 on a AMD Ryzen 9 3950X, 32Gb RAM,  RTX 2080Ti. I have tried turning off the graphic card under Performance and have also tried deleting the following folder without any luck: C:\Users\\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

Please help

[nGektor]

I also have problems. Photoshop closes with an error and Adobe experts cannot help!
I have a new laptop with a Ryzen 4800H processor and a built-in Vega video card
I have all the Windows updates.
I've tried all versions of photoshop.
I disabled my video adapter to speed up my work
ALWAYS PHOTOSHOP CLOSES WITH ERROR
I AM ALREADY TIRED OF FIGHTING THE PROBLEM
I contacted a specialist Adobe and he could not help me!

[nGektor]

my error 

https://youtu.be/ectkNWQdmWE

[particularity]

Using Photoshop 22.2.0 on a new (2020) iMac running 11.2.1 and trying Neural filters for first time it doesn't ever finish loading

[Gene5FBC]

I just DL the newest version of Photoshop 2021. My neural filters will not load. Spinning ... spinning.

iMac running newest OS.

[Rob_Birnholz]

I'm on PS version 24 (it's November 2023, latest version). Still can't load Neural Filters, they've NEVER loaded here. 😞

[Gene5FBC]

Any updates ? I have the same problem.

THX

[Mathew25940047gccf]

Please fix this bug. Very recent macbook pro, latest OS, latest PS, doesn't load. Useless.