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Neural Filter - we've temporarily disable this filter because of an error - solution?

New Here ,
Oct 31, 2022 Oct 31, 2022

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I am getting this error on using Photo Restoration - 'we've temporarily disable this filter because of an error'

After reading some posts on it - I'm using an nvidia 3070, nearly new machine i7 12700K, 32 gb of ram. I've changed the 'use graphics settings', downloaded the beta, etc - pretty much all the stuff I could find on it. I have most recent version of PS and Nvidia. None of that worked.

I've narrowed it down a bit though.

I have a jpg that I scanned. I took it, rotated it (90 degrees counter-clockwise) and then upscaled it. This one won't work. I'll call it #2.

I went to the original non rotated and original size and it worked. I'll call it #1. At first I thought it was the problem was the upscaling, but....

I found I can load the original #1 into photoshop (newest version) and the Photo Restoration will work as I said - but... If I 'rotate' the image 90 degrees counter clockwise it won't work. I get that error message. I've duplicated this several times. No other changes - just rotating it.

I also found that I can take my upscaled image #2 - rotate it 'back' to the original orientation (90 degrees clockwise) and it will now work.

My work around is to just use it in the old orientation and then rotate it after I've used the Neural filter.

Weird - it's like it's holding or calculating based on the original orientation and then blows up during that - giving me the message - we've temporarily disable this filter because of an error.

I know a lot of people have had this issue - perhaps the rotation is an issue in their case. Any input on this would be great.

 

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Go to Preferences > Technology Preview

"Disable Native Canvas"

Restart Photoshop.

 

Is that working now?

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Hi @88247899 did you manage to resolve your issue?

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Community Expert ,
Nov 05, 2022 Nov 05, 2022

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Perhaps try resetting Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

The user Library folder is hidden by default on macOS. 

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [in MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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