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Neural filters freeze

New Here ,
Nov 07, 2021 Nov 07, 2021

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Mac OS Monterey Ver 12.0.1, Processor 2.2 Ghz QuadCore Intel Core 17, Memory 16GB, 1600 Mhz DDR3,

Graphics Intel Iris Pro 1536 MB.  Using Photoshop V23.0

Problem...Import photo to PS, select neural photo from filters toolbar, turn on Beta landscape mixer, select preset and the progress bar starts. Progress bar gets to about 60% then freezes. I have tried with all the presets and get the same results.

 

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi there,

 

Sorry that Photoshop is freezing while using Neural filters.
From when is it happening? Do all the preset freezes at 60%? Did you do any troubleshooting from your end? Is there any error message that you see?Please try to update it to Photoshop 23.0.1. and check once, if that doesn't work do the following troubleshooting Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.
If that helps, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences and
restart Photoshop. Check this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html


Let us know, how it goes.

 

Thanks,
Ranjisha

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Hi Ranjisha, thanks for taking the time to respond to my question.

I did go to PS Preferences > Performance > and unchecked the “Use Graphics Processor” box.
This does solve my problem and the neural filters are working. However, when I re-enable the 
“Use Graphics Processor” again the neural filters will not work and the program freezes.
I am using the newest version of the Mac operating system “macOS Monterey” version 12.0.1
and the latest update to Photoshop ver 23.0.1
 
When the “Graphics Processor Box” is checked and I select Photoshop > Help > “Graphics Processor Compatibly check”
the response indicates that my Graphics Processor is compatible….Open GL available√, OpenCL available√, Metal available√
and Above required VRAM (1610 MB of 1500 MB required)√
 
Can I just leave the “Use Graphics Processor” box unchecked permanently without effecting any other
function in Photoshop?

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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There are many features in Photoshop that take advantage of the graphic processor, you may have a look at this article to know more about those features: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

For the Neural Filter issue, you may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

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