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Neural filters not downloading (24.1.1.)

New Here ,
Jan 22, 2023 Jan 22, 2023

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I looked up a lot of threats but couln't manage to download the neural filters. I have version 24.1.1. on a Mac (Monterey, 12.2.1). I have tried:

- Reinstalling photoshop

- Restarting my Mac

- Running everything as an admin

- Updating all Adobe products (CC, Photoshop)

- Deleting the PluginData folder in the library

- Making coffee to calm down

 

However, nothing has worked yet. Any help?

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi @diggi2395 sorry to hear this. Could you share a screenshot of what you are seeing?  Do you not see NF in the dropdown?

 

Screen Shot 2023-01-23 at 10.02.13 AM.png

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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Hi @diggi2395 Try holding the option key while selecting Neural Filters to reset them.

Next question - are you on a managed/IT internet connection that could be blocking threads?

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