Neural filters not supported

[Dr. Netas]

After using the neural filters since their launch, after an update I got the "This filter is not supported on your system" message. Any solution?

[kevin stohlmeyer]

What is your system specs?

OS version, HD space, Video Card(s), VRAM, RAM, etc.

[Dr. Netas]

Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz 2.70 GHz
RAM 64.0 GB (63.9 GB utilizable)
OS 64 bits, procesador x64
HD Space 953 GB 250 free GB 

Windows 10 PRO

Intel HD Graphics 530/Nvidia Quadro M5000M

[kevin stohlmeyer]

Its your Graphics 530 - it does not meet the minimum requirements for Photoshop.

Read this page about addressing two graphics cards. If you disable the 530 it should work.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot 

[Dr. Netas]

Hi, I disabled the 530, but I get the same "This filter is not supported on your system" message. 😞

[kevin stohlmeyer]

Did you go through thte steps for Intel video cards listed on the link provided?

[Dr. Netas]

Yes, I did. 
😞

[KShinabery212]

Any time I get an error message from an Adobe app.... I go into my computer settings and check to see if there is an update.  99% of the time there is.  I then update my computer and I do not get the error message.  I do not know what causes this... but... it always seems to be an issue of a new update for my system.

Let me know if that is it.

[GordenFreemant]

I just ran into the same problem.

My system is a desktop PC though, and as such, it doesn't have an integrated GPU it might fall back on.

The PC's configuration is as follows:
AMD Ryzen 9 3900X

32 GB RAM

Nvidia RTX 2070 Super

Windows 10 21H1

Nothing about this suggests that this computer can't handle Photoshop's neural filters. What gives?

[Joshua23673233l5ux]

Were you able to get a solution to this Dr. Netas? I have the same issue and nothing seems to work.