Neural Filters panel doesn't load in Photoshop 23.2.1 oon macOS 11.6

[acjphoto]

Hi Gang,

See attached video.  Neural Filter panel doesn't load. MacOS Big Sur 11.6, PS 23.2.1  Thoughts?

{Thread title edited by moderator}

[nikunj.m]

Hi,

We're sorry about the trouble with the Neural filters in Photoshop 23.2.1. Please check out the steps suggested here: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Let us know if this helps!

Regards,

Nikunj

[acjphoto]

Hi Nikunj,

Thanks for the response. 

I have reinstalled PS and that did not solve the issue.  In your first link, I see references to a neural filters folder?  I don't see anything locally in my PS install that references NF's.  Is there a way to download a NF's library directly?

I don't have a preferences file at the location specified in the second link to manually delete.  

At this point, I'm a little nervous going down the route of an auto delete of preferences.  Is there anything else we can try before I do that?

[acjphoto]

I did try another suggestion I saw and created a new user account.  Loaded PS and neural networks loaded.  But, I also saw reference to this link:  "you can pull plugindata folder from the following location  ~/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23/Internal/com.adobe.nfp.galler/PluginData"

That does not exist.  I get to the UXP folder and nothing beyond that exists. 

[Pathhfp]

I am also experiencing this same issue and have tried all the steps I could find with no resolution. 

[Mathew25940047gccf]

I have the same problem, and no solution presented has worked yet. Adobe, please help. This is meant to be a flagship feature for you, and it's not working (and your not fixing it) does not bode well for the future integration of ML into the creative tools.

[Mathew25940047gccf]

So it appears you are aware of this issue, but have not fixed it yet. I am on the latest (auto-updating) version of PS.

Why doesn't this work? When will it be fixed?