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New computer

New Here ,
Feb 21, 2023 Feb 21, 2023

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Hi! I'm not sure what I'm doing wrong. I bought a new computer (Microsoft surface go 2) and I don't have a keyboard for it yet, but, I did a photoshoot and literally none of my tools are working. I can use the select and find subject and things like that but none of them are working. I have 2 photoshops for some reason and I tried both of them thinking maybe it would help and it hasn't. I have reset all my tools, changed preferences to stylus, etc. 

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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Hi @Aubry26193668re7t unfortunately Micrsoft Surface Go 2 may not run PS. It's a glorified tablet not a graphics computer.

 

First, the HD space is only 128 GB - if you have anything under 50 GB remaining, PS will not run effectively for scratch disk or processing images.

 

If you have a UHD Graphics 615 - your graphics card does not meet minimum requirements for Photoshop.

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Specifically - the minimum recommended speed is 2000 ops/sec and  your 615 clocks in at 306.

That alone will cause many issues trying to run PS - it doesn't matter how much VRAM you have.

 

The second issue is MS Surface Go 2's usually come standard with 4 GB or extendable to 8 GB RAM which 8 GB is the bare minimum to run Photoshop. If you have only 4 GB installed or anything else running, including Win OS - you may have less than the 70% allocation required in Photoshop Preferences/Performance to effectively run Photoshop.

https://helpx.adobe.com/photoshop/system-requirements.html

 

Lastly - are you running in Windows 10/11 S mode?

If so switch out of S mode:

https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-11...

 

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New Here ,
Feb 21, 2023 Feb 21, 2023

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I'm not sure it it's in s mode or not. I believe it's windows 11.

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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Hi @Aubry26193668re7t kind of buried the lead here - if your tablet specs do not meet minimum requiremens, Photoshop will not run on your computer.

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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"kind of buried the lead here"

By @kevin stohlmeyer

 

Apologies, Kevin, but you mean "buried the lede" — not to be confused with the lead (metal) that separates the lines of type.

86C645A3-2AED-4D12-A545-A69E938D0AD1.jpeg

 

Jane

 

 

 

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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burying lead could work if you are armed and violent.

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