new version crashes at start-up

New Here ,
Oct 27, 2021 Oct 27, 2021

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Now this is nice, just installed new update, but it crashes every time i try to start it. Where can i find the previous version? I REALLY would like to continue with my WORK !!!!!

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Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

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Hi

Have you tried resetting your Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html

You can download the previous version from the Creative Cloud app

https://helpx.adobe.com/download-install/using/install-previous-version.html

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Participant ,
Oct 27, 2021 Oct 27, 2021

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Hello

I too am having the same issue with v23.0.0, Using Mac OS 11.6.0 on a Mac Pro. I upgraded to OS 11.6.1 and Ps2022v23.0.0 will still not open, it crashes instally. 
I hate that the first response is always, reset your preferences. It takes a lot of time to set the app to work the way I want and Adobe does not suppiy or suggest a way that prefrences can be saved or printed so that restoring them can be easily accomplished.

I did not delete Ps 22.5.2 and it opens just fine without resetting my preferences under both OS's.

v23.0.0 will not open and I get an Apple problem report. For breviaty, I will copy and paste the error details in a reply to this comment.

If anyone else is haveing the same issue, please add at lease a "Me Too" so that Adobe will see this as an issue without making the user jump through hoops to valdate that this is an issue.
Thank you very much and have a great day.

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New Here ,
Nov 06, 2021 Nov 06, 2021

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me too

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New Here ,
Nov 06, 2021 Nov 06, 2021

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LATEST

I have this issue, too. And I HATE forced updates! It f*cked up Animate recently, too 😧

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Participant ,
Oct 27, 2021 Oct 27, 2021

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Process: Adobe Photoshop 2022 [2542]
Path: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/Adobe Photoshop 2022
Identifier: com.adobe.Photoshop
Version: 23.0.0 (23.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop 2022 [2542]
User ID: 501

Date/Time: 2021-10-27 10:25:26.606 -0400
OS Version: macOS 11.6.1 (20G224)
Report Version: 12
Bridge OS Version: 6.0 (19P548)
Anonymous UUID: 57089C93-2AB8-BE50-243C-3DEC7977D75A


Time Awake Since Boot: 3000 seconds

System Integrity Protection: enabled

Crashed Thread: 74

Exception Type: EXC_ARITHMETIC (SIGFPE)
Exception Codes: 0x0000000000000008, 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Floating point exception: 8
Termination Reason: Namespace SIGNAL, Code 0x8
Terminating Process: exc handler [2542]

Thread 0:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff2035447e method_t_remappedImp_nolock(method_t const*) + 0
1 libobjc.A.dylib 0x00007fff20354fdd method_t::imp(bool) const + 117
2 libobjc.A.dylib 0x00007fff20344bdf lookUpImpOrForward + 645
3 libobjc.A.dylib 0x00007fff2034439b _objc_msgSend_uncached + 75
4 com.adobe.Photoshop 0x000000010d5431b3 0x107c82000 + 93065651
5 com.adobe.Photoshop 0x0000000109c34290 0x107c82000 + 33235600
6 com.adobe.Photoshop 0x000000010a7f5017 0x107c82000 + 45559831
7 com.adobe.Photoshop 0x000000010a7e9a40 0x107c82000 + 45513280
8 com.adobe.Photoshop 0x0000000108933e55 0x107c82000 + 13311573
9 com.adobe.Photoshop 0x0000000108931641 0x107c82000 + 13301313
10 com.adobe.Photoshop 0x000000010883cf28 0x107c82000 + 12300072
11 com.adobe.Photoshop 0x0000000108a00236 0x107c82000 + 14148150
12 com.adobe.Photoshop 0x0000000108a02a36 0x107c82000 + 14158390
13 com.adobe.Photoshop 0x0000000108a01fb5 0x107c82000 + 14155701
14 com.adobe.Photoshop 0x000000010a838bf5 0x107c82000 + 45837301
15 com.adobe.Photoshop 0x000000010a836351 0x107c82000 + 45826897
16 com.adobe.Photoshop 0x000000010d7f3220 0x107c82000 + 95883808
17 com.adobe.Photoshop 0x000000010a838bf5 0x107c82000 + 45837301
18 com.adobe.Photoshop 0x000000010a836351 0x107c82000 + 45826897
19 com.adobe.Photoshop 0x000000010a820598 0x107c82000 + 45737368
20 com.adobe.Photoshop 0x000000010a8206a4 0x107c82000 + 45737636
21 com.adobe.Photoshop 0x000000010a7201b0 0x107c82000 + 44687792
22 com.adobe.ps.spaces 0x000000012c5346b5 PG_SendEventOverride(objc_object*, objc_selector*, NSEvent*) + 261
23 com.apple.AppKit 0x00007fff23204be1 -[NSApplication _handleEvent:] + 65
24 com.apple.AppKit 0x00007fff22d94c8e -[NSApplication run] + 623
25 com.adobe.Photoshop 0x000000010a720cb2 0x107c82000 + 44690610
26 com.adobe.Photoshop 0x000000010a723284 0x107c82000 + 44700292
27 com.adobe.Photoshop 0x000000010a820e9c 0x107c82000 + 45739676
28 com.adobe.Photoshop 0x000000010d4a3a59 0x107c82000 + 92412505
29 com.adobe.Photoshop 0x0000000107c853c9 0x107c82000 + 13257
30 libdyld.dylib 0x00007fff204c0f3d start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 4:
0 libsystem_kernel.dylib 0x00007fff20474c4a kevent + 10
1 com.adobe.Photoshop 0x000000010d4a05a7 0x107c82000 + 92399015
2 com.adobe.Photoshop 0x000000010d4a0bcc 0x107c82000 + 92400588
3 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
4 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 5:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 6:: com.adobe.ngl-ProcessNglIngestEvents-0x700009156000
0 libsystem_kernel.dylib 0x00007fff20472cde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff204a5e49 _pthread_cond_wait + 1298
2 libc++.1.dylib 0x00007fff2040ee03 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.adobe.Photoshop 0x000000010c6ea000 0x107c82000 + 78020608
4 com.adobe.Photoshop 0x000000010c663337 0x107c82000 + 77468471
5 com.adobe.Photoshop 0x000000010c66328a 0x107c82000 + 77468298
6 com.adobe.Photoshop 0x000000010c6634ae 0x107c82000 + 77468846
7 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
8 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 7:
0 libsystem_kernel.dylib 0x00007fff20472cde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff204a5e49 _pthread_cond_wait + 1298
2 com.adobe.Photoshop 0x000000010a6ea2ab 0x107c82000 + 44466859
3 com.adobe.Photoshop 0x000000010a6e99ab 0x107c82000 + 44464555
4 com.adobe.Photoshop 0x000000010a6e9ae2 0x107c82000 + 44464866
5 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
6 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 8:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 9:: com.adobe.ngl-RecurringLogPosting-0x7000090d3000
0 libsystem_kernel.dylib 0x00007fff20472cde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff204a5e49 _pthread_cond_wait + 1298
2 libc++.1.dylib 0x00007fff2040ee03 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.adobe.Photoshop 0x000000010c64e6de 0x107c82000 + 77383390
4 com.adobe.Photoshop 0x000000010c663337 0x107c82000 + 77468471
5 com.adobe.Photoshop 0x000000010c66328a 0x107c82000 + 77468298
6 com.adobe.Photoshop 0x000000010c6634ae 0x107c82000 + 77468846
7 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
8 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 10:: VulcanMsgRecv
0 libsystem_kernel.dylib 0x00007fff204737fa __recvfrom + 10
1 VulcanMessage5.dylib 0x000000012061f8c0 0x1205aa000 + 481472
2 VulcanMessage5.dylib 0x0000000120622824 0x1205aa000 + 493604
3 VulcanMessage5.dylib 0x00000001205f98fd 0x1205aa000 + 325885
4 VulcanMessage5.dylib 0x00000001205f396f 0x1205aa000 + 301423
5 VulcanMessage5.dylib 0x00000001205f552e 0x1205aa000 + 308526
6 VulcanMessage5.dylib 0x00000001205f5149 0x1205aa000 + 307529
7 VulcanMessage5.dylib 0x00000001205fb27b 0x1205aa000 + 332411
8 VulcanMessage5.dylib 0x00000001205fae81 0x1205aa000 + 331393
9 VulcanMessage5.dylib 0x00000001205fad9d 0x1205aa000 + 331165
10 VulcanMessage5.dylib 0x00000001205b8334 0x1205aa000 + 58164
11 VulcanMessage5.dylib 0x000000012060b0e1 0x1205aa000 + 397537
12 VulcanMessage5.dylib 0x00000001206293c9 0x1205aa000 + 521161
13 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
14 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff204702ba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2047062c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff2059d49f __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff2059bb7f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff2059af8c CFRunLoopRunSpecific + 563
5 com.apple.CFNetwork 0x00007fff24a44358 0x7fff24804000 + 2360152
6 com.apple.Foundation 0x00007fff21325437 __NSThread__start__ + 1068
7 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
8 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 12:: com.adobe.ngl-RecurringProfileAndAuthStateCheck-0x70000956e000
0 libsystem_kernel.dylib 0x00007fff20472cde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff204a5e49 _pthread_cond_wait + 1298
2 libc++.1.dylib 0x00007fff2040ee03 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.adobe.Photoshop 0x000000010c65192f 0x107c82000 + 77396271
4 com.adobe.Photoshop 0x000000010c663337 0x107c82000 + 77468471
5 com.adobe.Photoshop 0x000000010c66328a 0x107c82000 + 77468298
6 com.adobe.Photoshop 0x000000010c6634ae 0x107c82000 + 77468846
7 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
8 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 13:: com.adobe.ngl-AuthStatusFileWatcher-0x7000095f1000
0 libsystem_kernel.dylib 0x00007fff204702ba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff2047062c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff2059d49f __CFRunLoopServiceMachPort + 316
3 com.apple.CoreFoundation 0x00007fff2059bb7f __CFRunLoopRun + 1328
4 com.apple.CoreFoundation 0x00007fff2059af8c CFRunLoopRunSpecific + 563
5 com.apple.CoreFoundation 0x00007fff206218b2 CFRunLoopRun + 40
6 com.adobe.Photoshop 0x000000010c6bbf7f 0x107c82000 + 77832063
7 com.adobe.Photoshop 0x000000010c62dbc3 0x107c82000 + 77249475
8 com.adobe.Photoshop 0x000000010c663337 0x107c82000 + 77468471
9 com.adobe.Photoshop 0x000000010c66328a 0x107c82000 + 77468298
10 com.adobe.Photoshop 0x000000010c6634ae 0x107c82000 + 77468846
11 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
12 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 14:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 15:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 16:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 17:: Dispatch queue: com.apple.WebKit.ServicesController
0 libsystem_kernel.dylib 0x00007fff204719ee __ulock_wait + 10
1 libdispatch.dylib 0x00007fff202fbfd7 _dlock_wait + 44
2 libdispatch.dylib 0x00007fff202fbe67 _dispatch_thread_event_wait_slow + 40
3 libdispatch.dylib 0x00007fff20308823 __DISPATCH_WAIT_FOR_QUEUE__ + 287
4 libdispatch.dylib 0x00007fff20308475 _dispatch_sync_f_slow + 171
5 com.apple.WebKit 0x00007fff3c4dc5c6 invocation function for block in WebKit::ServicesController::refreshExistingServices(bool) + 676
6 libdispatch.dylib 0x00007fff202fa623 _dispatch_call_block_and_release + 12
7 libdispatch.dylib 0x00007fff202fb806 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff203015ea _dispatch_lane_serial_drain + 606
9 libdispatch.dylib 0x00007fff203020ad _dispatch_lane_invoke + 366
10 libdispatch.dylib 0x00007fff2030bc0d _dispatch_workloop_worker_thread + 811
11 libsystem_pthread.dylib 0x00007fff204a245d _pthread_wqthread + 314
12 libsystem_pthread.dylib 0x00007fff204a142f start_wqthread + 15

Thread 18:
0 libsystem_pthread.dylib 0x00007fff204a1420 start_wqthread + 0

Thread 19:
0 libsystem_kernel.dylib 0x00007fff20472cde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff204a5e49 _pthread_cond_wait + 1298
2 libc++.1.dylib 0x00007fff2040ed72 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3 com.adobe.Photoshop 0x000000010b5effeb 0x107c82000 + 60219371
4 com.adobe.Photoshop 0x000000010b5eec2d 0x107c82000 + 60214317
5 com.adobe.Photoshop 0x000000010d40c0a7 0x107c82000 + 91791527
6 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
7 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 20:: UXP Database Thread
0 libsystem_kernel.dylib 0x00007fff20472cde __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff204a5e49 _pthread_cond_wait + 1298
2 libc++.1.dylib 0x00007fff2040ee03 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 93
3 com.adobe.uxp.macos.alpaca.v8 0x000000011d637cb3 0x11d3a1000 + 2714803
4 com.adobe.uxp.macos.alpaca.v8 0x000000011d45da06 0x11d3a1000 + 772614
5 com.adobe.uxp.macos.alpaca.v8 0x000000011d45d161 0x11d3a1000 + 770401
6 com.adobe.uxp.macos.alpaca.v8 0x000000011d460b12 0x11d3a1000 + 785170
7 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
8 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

Thread 21:: LibUV Loop Thread
0 libsystem_kernel.dylib 0x00007fff20474c4a kevent + 10
1 com.adobe.uxp.macos.alpaca.v8 0x000000011e4329ab 0x11d3a1000 + 17373611
2 com.adobe.uxp.macos.alpaca.v8 0x000000011e435001 uv_run + 359
3 com.adobe.uxp.macos.alpaca.v8 0x000000011e69ddf5 0x11d3a1000 + 19910133
4 com.adobe.uxp.macos.alpaca.v8 0x000000011e69e043 0x11d3a1000 + 19910723
5 libsystem_pthread.dylib 0x00007fff204a58fc _pthread_start + 224
6 libsystem_pthread.dylib 0x00007fff204a1443 thread_start + 15

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Participant ,
Oct 27, 2021 Oct 27, 2021

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Sorry, I cannot paste the error report, the forum thinks it is spam and deletes it.

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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@rolfdim I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 27, 2021 Oct 27, 2021

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Then the crash report system isn't working either 😕 But it is fixed with the reply from Ged

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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@Rick Adams Better to just submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Oct 28, 2021 Oct 28, 2021

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Hello and thank you for your reply. 

 

You should have received at least six reports manually before I checked "Always send crash reports automatically to Adobe". I thought that would be one less dialogue box to navigate before I sent the Apple crash report. I always try to help you to help me and I understand how important these reports are to fixing these issues for everyone.

 

It is 8:30 am EST and I just tried to open Ps 2022 v23, it crashed and failed to open. I did not get the Adobe crash report, the "Always send crash reports automatically to Adobe" must still be in effect since it was not presented to me. I do however see the Apple crash report.

 

So I looked at the "Submit Crash Reports" and turned on the feature to always show Crash Reporter dialog and tried again so that I could include my email in the report.

 

However, this next attempt I did something different. I was always presented with a window that advised me with something along the lines of "Ps failed, do you want to open the windows again (or something to that effect, I didn't write it down)". I always responded NO and then Ps would crash. Today's second attempt, I said yes and Ps opened!

So, if it helps anyone, say yes to the intermediate window and Ps might open for you. Maybe this is the issue others are having and a valuable clue to what is happening when Ps 2022 continually crashes.

I will look at the version closer today and I will add posts as necessary. 

Have a great day.

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Hi there, I had the same problem. Solution: Run Photoshop as administrator. This worked for me.

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Engaged ,
Oct 28, 2021 Oct 28, 2021

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ME TOO!

 

11.6 os. mac pro. maxed on ram. just updated PS to 23.

 

opened it and crash.  did 8 times. shut it down, turned off computer, restarted, opened ps, crash...

 

unistalled it and installed 22.5.2. photoshop works.

 

maybe make sure the app worlks before sending it out. just a thought.

 

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Adobe Employee ,
Oct 30, 2021 Oct 30, 2021

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@byers-video Thanks for submitting a crash log with your email address. You are hitting this crash: https://community.adobe.com/t5/photoshop-ecosystem-discussions/cannot-open-photoshop-after-todays-up... Follow this thread to be notified when there is an update.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 28, 2021 Oct 28, 2021

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Me too. I'm having the same issues. Adobe, you guys are being complete idiots.

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Adobe Employee ,
Oct 30, 2021 Oct 30, 2021

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@kennyn7562523 I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

 

Please avoid name calling on our forum, please.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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I'm having the same problem. Photoshop crashes on opening.  2013 MacBookPro running Catalina. 

 

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Adobe Employee ,
Oct 30, 2021 Oct 30, 2021

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@JD750 Thanks for submitting a crash log with your email address. You are hitting this crash: https://community.adobe.com/t5/photoshop-ecosystem-discussions/cannot-open-photoshop-after-todays-up... Follow this thread to be notified when there is an update.

 

Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Nov 02, 2021 Nov 02, 2021

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Hello

 

I can report that I had one session with the new versiov 23, and now it won't launch again.

I have completed the error report each and every time it crashed. I included my email address.

If it helps, the new version of Media Encoder will not launch eaither.

 

If there is one consolation, it would appear that I am not the only one experiancing these issues. Was the software rushed to market for Max, it is appearing to be the case.

Here is the message I put into the error report, each time it crashed;

 

Hello

I uninstalled (did not save preferences) Ps23(2022) and reinstalled from Creative Cloud.

It asked if I wanted to reopen the previous windows, I said no. It failed again!

 

Model Name: Mac Pro
Model Identifier: MacPro7,1
Enclosure: Tower
Processor Name: 16-Core Intel Xeon W
Processor Speed: 3.2 GHz
Number of Processors: 1
Total Number of Cores: 16
L2 Cache (per Core): 1 MB
L3 Cache: 22 MB
Hyper-Threading Technology: Enabled
Memory: 96 GB
System Firmware Version: 1715.40.15.0.0 (iBridge: 19.16.10548.0.0,0)

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Same here. Version 22 works fine. Adobe… seriously?

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Me Too!!!!

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Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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I had the same problem.  Early 2013 MacBookPro running Catalina.  For me the solution was to delete all the preferneces (actually moved them to another location).  Then PS started and indicated that the GPU did not have sufficent memory.   So it's runnign now without the GPU, and I was able to restore my workspace preference.  I have a new MBP on order, due to arrive in Dec. 

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