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New version of Photoshop does not load

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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I already downloaded the last version of Photoshop from my Creative Cloud account and doesn't open.

It starts thinking and never stop, in fact, the interface is never loaded.

I have a MacBook Pro running with this Catalina 10.15.7.

Does anyone know what is going on?

 

eleoconte_0-1630318323613.png

 

 

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correct answers 1 Correct answer

Adobe Community Professional , Aug 30, 2021 Aug 30, 2021
Hi, try to reset the preferences, in case there was a problem at install/update by holding CMd+Option+shift as soon as you click on Ps icon to start it.

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New Here ,
Aug 30, 2021 Aug 30, 2021

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Have same problem. Photoshop won't open. 

At first the photoshop window made error, then I restared my Mac and now it wonøt even open Photoshop

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Hi, try to reset the preferences, in case there was a problem at install/update by holding CMd+Option+shift as soon as you click on Ps icon to start it.

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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It seems it work! Thanks a million!

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New Here ,
Aug 30, 2021 Aug 30, 2021

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Im sorry - it seems not to work for me. Photoshop still won't open. 

My computer says "photoshop wont open because the app doesn't respon" 

 

🙂 Hope you can help

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Hi, Josephine, did you get a prompt after trying the keystrokes?

If prefs reset did nothing,

I would try to uninstall/reinstall.

 

 

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