No access on Photoshop 2023 on Mac

[Radwan RAY]

kein zugriff auf Mac Adobe Creative Cloud 2023.

[thedigitaldog]

Try rebooting the Mac, then log out of and back into Adobe Creative Cloud (with of course, net access). 

[kevin stohlmeyer]

Hi @Radwan RAY what do you mean no access? Are you connected to the internet?

[Radwan RAY]

sadly Still the same

[thedigitaldog]

Reinstall Adobe Creative Cloud:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Radwan RAY]

hi @kevin stohlmeyer 

a notice appears that my Creative cloud is not accessible.

[kevin stohlmeyer]

Are you certain you are connected to the internet? If you are able to access the web, check your firewall settings to make sure you are not blocking Adobe:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[jane-e]

@Radwan RAY 

Where do you live? If you live in a country without access, there is nothing the volunteers on the forums can do to assist you.

Jane

[CoryShubert]

Hi @Radwan RAY sorry you are having issues. Your account seems to be fine and should be working.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[Radwan RAY · Accepted solution]

Well, that was weird.

Unfortunately, I had to delete all data and reinstall everything again 😞