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No access on Photoshop 2023 on Mac

Community Beginner ,
Feb 06, 2023 Feb 06, 2023

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kein zugriff auf Mac Adobe Creative Cloud 2023.

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correct answers 1 Correct answer

Community Beginner , Feb 06, 2023 Feb 06, 2023

Well, that was weird.

Unfortunately, I had to delete all data and reinstall everything again 😞

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Try rebooting the Mac, then log out of and back into Adobe Creative Cloud (with of course, net access). 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Hi @Radwan RAY what do you mean no access? Are you connected to the internet?

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Community Beginner ,
Feb 06, 2023 Feb 06, 2023

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sadly Still the same

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Reinstall Adobe Creative Cloud:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Feb 06, 2023 Feb 06, 2023

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hi @kevin stohlmeyer 

a notice appears that my Creative cloud is not accessible.

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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Are you certain you are connected to the internet? If you are able to access the web, check your firewall settings to make sure you are not blocking Adobe:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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@Radwan RAY 

Where do you live? If you live in a country without access, there is nothing the volunteers on the forums can do to assist you.

 

Jane

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Adobe Employee ,
Feb 06, 2023 Feb 06, 2023

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Hi @Radwan RAY sorry you are having issues. Your account seems to be fine and should be working.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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Community Beginner ,
Feb 06, 2023 Feb 06, 2023

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Well, that was weird.

Unfortunately, I had to delete all data and reinstall everything again 😞

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