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No help from support whatsoever

New Here ,
May 28, 2024 May 28, 2024

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It would be great if I could get some assistance with my issues with the program that I PAY FOR EVERY MONTH. Instead of being passed around. After being upgraded to the newest version of PS and having it glitch all day, I was ghosted by no less than 4 agents tonight over a very simple fix. (Amit, Rahul, Ankit, Brian- none of whom helped me, they all asked what my issue was, then dumped out of the conversation and transferred me)  

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Adobe
Community Expert ,
May 28, 2024 May 28, 2024

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We're user-based support, if you can explain the issue perhaps we can help you. If it's payment or subscription issues, then yes you'll need support.

 

First check system requirements: https://helpx.adobe.com/photoshop/system-requirements.html

Troubleshooting:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

 

If there is something that can't be fixed, you might have to downgrade to a version that works.

 

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Community Expert ,
May 29, 2024 May 29, 2024

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Feature Requests (Idea) and Bug Reports (Bug) register at Adobe, otherwise this is essentially a user Forum, as @gener7 mentioned, though thankfully some Adobe employees do occasionally chime in.

 

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”) and post a meaningful description of the issue with screenshots:
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

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Community Expert ,
May 29, 2024 May 29, 2024

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@LAMcGinnis 

 

As others have said, please tell us your issue if you want assistance from us.

 

If you contact Adobe Customer Care again, be sure to ask for a case number at the start. Ask for Tier 2 support or a supervisor since you were ghosted by four agents.

 

Jane

 

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