No longer able to create new document

New Here ,
Nov 27, 2020 Nov 27, 2020

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Until recently, I was able to create a new blank document by going to the file and selecting the create option. However, I am no longer able tto create a blank document in this manner. I re-installed a fresh copy of PS but to no avail. Has anyone come across this problem befoe and how can I resolve this issue pleasae?

 

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Adobe Employee , Nov 27, 2020 Nov 27, 2020
Hi, We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Are you getting an error while trying to create a new document? You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3 Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG Let us know how it goes! Regards, Nikunj

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Are you getting an error while trying to create a new document?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Nov 27, 2020 Nov 27, 2020

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Hi, Thank you for your prompt response. I managed to resolve the issue mentioned by making changes in 'Preferences / General' as suggested. Thanks again for your help. 👍🏼

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Hi there, i am having the same issue with photoshop in that i can't create a new file. I hot new file, set the size etc then hit create and nothing happens. I uninstalled the photoshop and re-intalled it. Reset the preferences. Run as administrator but nothing seems to work?? Help please! 

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