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no me funciona photoshop

New Here ,
Jun 05, 2024 Jun 05, 2024

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hola me instale photoshop el domingo y desde ese dia no lo puedo utilizar.

Esta instalo y ya lo estoy pagando pero cuando entro a la paplicacion y  me dice  LA APLICACION NO SE PUDO INICIAR CORRECTAMENTE ( 0xc0000142).

Me pueden decir que es lo que tengo que hacer para que ande, ya que me trate de comunicar con ustedes desde el lunes. 

lucia378161563xtt_0-1717593712287.jpeg

 

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Adobe
Community Expert ,
Jun 05, 2024 Jun 05, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct adobe uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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LATEST

[Moderator moved from Using the Community to Photoshop.]

 

Make sure your computer meets the minimum system requirements. Most Creative Cloud apps work on these operating systems with latest updates:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

If you continue to have problems, CONTACT ADOBE SUPPORT for technical help:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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