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Not able to import PNG without transparent background

New Here ,
Nov 16, 2021 Nov 16, 2021

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Apologies if this has been posted before, I'm relatively new to Photoshop. I used to be able to import PNGs with a transparent background but now every PNG I import comes with a white background since the most recent update. Any ideas where I'm going wrong?

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Adobe Community Professional , Nov 17, 2021 Nov 17, 2021
Where does the PNG file come into play on yout iPad IOS Photoshop?  Have you tried saving your PNG on your desktop machine into the cloud as a PSDC cloud document?  I do not use Photoshop one my iPad pro 9.7 it screen is to small and there is too much of Photoshop missing like file support.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Hi there,

 

Thanks for reaching out.

When you say import, how are you bringing them into Photoshop? 

You can't drag or paste a PNG from a website, for instance. 

You have to save it from the website with its .png extension, and load or place it in Photoshop.

 If the PNG file has transparency, Photoshop will honor it if brought in that way.

 

The giveaway is if you drag or paste and it comes in with a white background.  That means the file almost certainly has a transparent background and will work if you load or place it from your hard drive.

Let us know if it helps.

Thanks & Regards,
Ranjisha

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New Here ,
Nov 16, 2021 Nov 16, 2021

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So the PNGs are files that I've saved that have transparent backgrounds and they were able to be imported before but when I import them now it comes up saying it's a raw file and it now displays a white background? It's only been since the latest Photoshop iOS update.

I'm importing it as a photo file if that helps?

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Thanks for the info.
Which operating system version you are working with? Also, would you mind sharing the file with me through a private message, so that I test the file from my end?

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Are you using English version of Photoshop?  PNG file are normally Opened into Photoshop  or placed into Photoshop document not Imported.   Are you Photoshop preferences set to show checkerboard for transparency in Backgrounds.

image.png

JJMack

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Yeah I'm using the English version. I'm using Photoshop for iPad. I used to click on the image icon and then select photos. When I click my logo now though I get a RAW image that pops up. I'm just getting to grips with things so not really sure what I need to do at that point as I didn't have that action before.

 

C13CA4D7-E5D3-4C6B-9FEC-2B4C66B4601B.jpegCFFA1289-0F79-44B8-9023-A83DBE40F0C8.jpeg

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Your logo is a png file? that you created with? 

I just placed a vector image without the BKG..

Please explain...IMG_2060.PNGIMG_2061.PNG

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Where does the PNG file come into play on yout iPad IOS Photoshop?  Have you tried saving your PNG on your desktop machine into the cloud as a PSDC cloud document?  I do not use Photoshop one my iPad pro 9.7 it screen is to small and there is too much of Photoshop missing like file support.

JJMack

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Thanks, that actually worked! If I upload my PNGs to the creative cloud it will go in as a normal PNG. I don't really have a computer strong enough to run PS and I tend to use Procreate for illustrating so my 12.9 tends to be OK for that. But I'll agree the lack of features on the iOS version is incredibly frustrating!

Thanks again.

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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On my iPad Pro I open iPad Photoshop and imported a png file off my PC workstation desktop JJMack.png and it opened with a transparent background. I do know how to really use iPad Photoshop ui I could not seem to move  layer position stacking location. I was able  to add a layer over the imported png layer  paint on it and paste the png layer over that layer layer to verify the background is indeed transparent.  So if you can access files your iPad it looks like png file work correctly in Photoshop. I have only configured my iPad the be able to read my PC disk  IOS mail seem to resize screen captires down in size or ios photo does when use by mail..

IMG_5216.PNG

JJMack

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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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This is what I do or I save it to my library!!!

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I'm having the same issue and I'm using an iPad Pro with the latest photoshop for iPad update

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New Here ,
Nov 24, 2021 Nov 24, 2021

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And in my case it works on some documents but not others. Used the same exact photo file and on one document it's fine on the other it's not.33E01AF7-F7C5-413A-9113-0CFBD9DA85C5.jpeg00869408-4BB4-46A0-934C-3004743B276D.png

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