Not able to install Photoshop

[Mack_AT]

Hello,

I am trying to install photoshop on macOS Catalina 10.15.1

The Photoshop Installer stops to downlaod at 4.8% There is no firewall active or a virus scanner.

So I've tried to install it with the full package: AdobePhotoshop20-mul.dmg .. but this failed as well with error code 1

The last lines in the HDInstaller.log are:

11/16/19 19:48:04:985 | [INFO] | 934 | Bootstrapper | OOBEUtils | CommBridge | | OOBEUtils | 10348 | Pipe 5 is closed on other end or is invalid
11/16/19 19:48:04:985 | [ERROR] | 934 | Bootstrapper | | MessageGateway | | | 10348 | readPacket: Failed to ReadPacket. Error code: 0
11/16/19 19:48:04:986 | [INFO] | 934 | Bootstrapper | OOBEUtils | CommBridge | | | 10278 | *********************** Workflow end. Version: 4.6.0.384 **************************

any help would be appreciated!

[Mack_AT · Accepted solution]

The AdobeCreativeCloudCleanerTool solved the problem! I was was able to downlaod it after cleaning my computer with this tool!

[Freddy H313007824sef]

AM STRUGLING INSTALLING PHOTOSHOP