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Not compatible with this version of Photoshop

Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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When creating a PDF in Photoshop version 24.7, the file is not able to open after a few hours. We tried updating to the newer version (25.0) but the file doesn't seem to open. 

 

The error message shown is;

Couldn't open "file_name.pdf" because the file is not compatible with this version of Photoshop. The file is created in this exact version (24.7)

 

OS is Windows 10. 

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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@UNStudio5CB0 where are you saving the files?

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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HI @kevin stohlmeyer,

 

These files get saved on a network share. 

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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Does this happen with all files saved directly to the share?

What happens if you save local and copy to the share or drag back to local and try opening there?

Wondering if something in the read/write process accessing the share is corrupting them.

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

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Community Beginner ,
Oct 04, 2023 Oct 04, 2023

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We've tried to open it locally, but that gives the same error. The most recent update we had was from Adobe Acrobat. (updated from v22 to v23) Tried downgrading to version 22 again to see if the files were able to open again, but that didn't work either. 

My colleagues create the file, save it on the network share and after 2-3 hours, the file is not able to open with the error message in my original post. 

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Community Expert ,
Oct 04, 2023 Oct 04, 2023

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But the file is able to be opened immediately after transferring/saving to the share?

If that is the case - this isnt a software issue. Something on your network share is affecting the files after they've been on there for 2-3 hours. Perhaps a security scan?

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Hi @kevin stohlmeyer 


Thank you for your time and answers. I have to confirm your last answer with my colleague to rule that out. 

 

However, if I open the PDF file in Adobe Illustrator, it gives an "An unknown image construct was encountered". I don't have much indepth knowledge of Adobe programs, but can it be that something is used within the file that causes the incompatibility? 

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Community Expert ,
Oct 05, 2023 Oct 05, 2023

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@UNStudio5CB0 how are your colleagues creating the PDF? What settings are they using when saving from PS?

In Illustrator go to your preferences and disable GPU Accelleration and try opening the PDF again.

IF that works - its your GPU drivers.
Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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New Here ,
Oct 11, 2023 Oct 11, 2023

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I am having the exact same issue - just started today.  I saved a file last night as a .pdf and it opened just fine.  This morning I get the same message Couldn't open "file_name.pdf" because the file is not compatible with this version of Photoshop. The file is created in this exact version (24.7)  

and I have done the same thing - tried opening it in different version of photoshop -  it opened in illustrator just fine but turned my text into traced so I am unable to make edits to it.   

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New Here ,
Nov 12, 2023 Nov 12, 2023

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What is weird about the error, is that the specific file that I have the same issue with, is part of an Indesign documtent in which it doesn't give me any problems. 

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Did anyone fix this yet?  I was working on files Friday just fine.  Now I can't open them.

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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@OBOTTO are the files stored locally or on a server/cloud service?

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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Local Hard Drive.

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Community Beginner ,
Nov 14, 2023 Nov 14, 2023

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I opened it up this morning and it worked just fine.  I turn off my computer every night before I leave so it could just be a communication problem with the software (coming from the cloud) and my stored local files.  However, I have no idea what I'm talking about, but restarting the computer fixed the error on my side.

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New Here ,
Nov 17, 2023 Nov 17, 2023

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Mine fixed itself finally until this morning - came into work and tried to open a file that I was working with just fine yesterday and now the same exact message is back - cannot open any of my previous .pdf files with photoshop.  What gives?  

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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I've talked to an Adobe Expert who helped me with this issue. The file was created in 24.7 and should work in 24.7, but Photoshop consistently shows the "this file is not compatible with this version of Photoshop"

 

The Adobe Expert tried the following versions;

v23.5.5
24.0
24.0.1
24.1
24.1.1
24.2
24.2.1
24.3
24.4.1
24.5
24.6
24.7
24.7.1
25.0

 

None of them were able to open the file. The files are stored on a network share. Since this issue only happened at a specific amount of files and no reply from my end-user was given, I've closed the case, both with Adobe and with my colleague. 

 

The issue seems to be originating again, with the exact same user. I've not heard any other of my colleagues about this issue, so I'm investigating whether this is something from Adobe Photoshop or the way of working of my end-user.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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@UNStudio5CB0 Tell your end user to stop saving directly to the server. Save local and drag over.

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New Here ,
Dec 06, 2023 Dec 06, 2023

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\How do I get it back please im desperate im a final year student and have a submission tomorrow

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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@Anna340898425bku try dragging to local then opening the PDF  in Acrobat Reader.

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Explorer ,
Jan 03, 2024 Jan 03, 2024

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I'm having this exact same issue and I'm saving locally (not to the cloud or any network server). I created a new PDF file yesterday for my next novel cover, but a couple of hours later when I went back to make some edits, it's no longer compatible. I have both Photoshop 2024 (25.3.1) and the Photoshop Beta (25.4) installed and I tried on both with no luck.

This is frustrating because I need to make changes to the file and I'd rather not spend another 2 hours redoing all the word I've already put into this. 

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New Here ,
Jan 06, 2024 Jan 06, 2024

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Has this issue been solved? I am having the same problem with 25.3. I have been working on a file for multiple days and have been saving it locally. Suddenly today I get a "Couldn't open "file_name.pdf" because the file is not compatible with this version of Photoshop."

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Explorer ,
Jan 08, 2024 Jan 08, 2024

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Alyssa,

 

No, this has not been resolved yet. I've tested this on the two desktops that I have Photoshop installed on (Windows 11 and Windows 10) and in both cases, Photoshop is unable to open the PDF. Thankfully, I started this project early and still have time, but I think I'll have to open a help ticket because the community experts don't seem to be very responsive.

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Explorer ,
Jan 08, 2024 Jan 08, 2024

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Okay, I tried to contact support about this issue and I don't know what is up today, but I was connected with no less than FIVE agents, one of which transferred me because his shift was ending, and the other four who disconnected the chat. The first one disconnected without even speaking to me. The others I chatted with for some amount of time, but whenever we reached a certain stage in the chat, it was disconnected without further explanation or resolution of the issue. 

So, this issue still remains unresolved and I am getting beyond frustrated. I'd spend the time recreating this PDF if I had to, if someone would just tell me what the problem is with the file (did I save it incorrectly? Is there a setting in the PDF dialog that I screwed up? I wouldn't be surprised if the issue was my fault, but I can't correct it if I don't know what I did wrong in the first place).

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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I dont know why this error message is all of a sudden coming up in Photoshop, but it was never as issue before - Saving a PDF file from Photoshop, then I open it again and get this message... Super annoying!

 

nahum_z_0-1706052069902.png

 

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New Here ,
Jan 12, 2024 Jan 12, 2024

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Have there been any updates on a resolution for this issue?

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