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Explorer ,
Jul 29, 2021 Jul 29, 2021

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I am currently running the newest update from windows yet cannot update to the current photoshop as it tells me my computer is not running the current release. So confused. Can anyone guide me?Capture.JPG

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correct answers 1 Correct answer

Explorer , Jul 31, 2021 Jul 31, 2021
Thank you everyone for your help! Remote Adobe tech helped and has resolved my issue..Evidently I was corrupt!  

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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Hi

When you say "newest update" what exact version do you have, check in System > About

2021-07-29 13_05_57-Window.png

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Explorer ,
Jul 29, 2021 Jul 29, 2021

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That is the one I have.Capture2.JPG

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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Something does not add up here. The current version of Photoshop requires Windows 10 1809 or later.

 

You say you are updating. Can you open your current version, go to Help - System info and click copy. Then paste the info here.

 

Dave.

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Explorer ,
Jul 29, 2021 Jul 29, 2021

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Capture3.JPG

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Explorer ,
Jul 29, 2021 Jul 29, 2021

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Does this help? I have to leave for work and will check back after five. 

Thank you so much for trying to fix the issue! Been driving me crazy! 🙂

Kathy

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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There is nothing pasted

Dave

 

Edit - Sorry I was viewing on my phone and it didn't show. It is the Photoshop > Help >System info I was looking for.

Dave

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Explorer ,
Jul 29, 2021 Jul 29, 2021

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Adobe Photoshop Version: 21.2.10 20210630.r.118 2021/06/30: 1cbcb9703be x64
Number of Launches: 115
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1023
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3192 MHz
Built-in memory: 65343 MB
Free memory: 35920 MB
Memory available to Photoshop: 59867 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.14.0.17
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA GeForce GTX 1070"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="27.21.14.6089"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"
glgpu[0].GLRendererID=7041
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f3fdc49044533477\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f3fdc49044533477\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f3fdc49044533477\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_f3fdc49044533477\nvldumdx.dll"
glgpu[0].GLDriverDate="20201211000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="GeForce GTX 1070"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="460.89"
clgpu[0].CLBandwidth=1.90862e+11
clgpu[0].CLCompute=3028.1
clgpu[1].CLPlatformVersion="2.1 "
clgpu[1].CLDeviceVersion="2.1 NEO "
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=26137
clgpu[1].CLName="Intel(R) UHD Graphics 630"
clgpu[1].CLVendor="Intel(R) Corporation"
clgpu[1].CLVendorID=32902
clgpu[1].CLDriverVersion="27.20.100.8854"
clgpu[1].CLBandwidth=3.395e+10
clgpu[1].CLCompute=178.427
License Type: Subscription
Serial number: 96040982295102313370
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\black\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 461.1G, 304.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/02/23-12:07:41 116.628530 116.628530
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/01/26-15:41:20 116.417595 116.417595
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 116.628530 116.628530
AdobeXMP.dll Adobe XMP Core 2021/02/19-23:10:07 116.164766 116.164766
AdobeXMPFiles.dll Adobe XMP Files 2021/02/19-23:10:07 116.164766 116.164766
AdobeXMPScript.dll Adobe XMP Script 2021/02/19-23:10:07 116.164766 116.164766
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/02/23-12:07:41 116.628530 116.628530
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2021/02/07-11:33:56 116.627563 116.627563
ARE.dll ARE 2021/02/23-12:07:41 116.628530 116.628530
AXE8SharedExpat.dll AXE8SharedExpat 2020/05/26-01:07:18 79.620921 79.620921
AXEDOMCore.dll AXEDOMCore 2020/05/26-01:07:18 79.620921 79.620921
Bib.dll BIB 2021/02/23-12:07:41 116.628530 116.628530
BIBUtils.dll BIBUtils 2021/02/23-12:07:41 116.628530 116.628530
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2021/02/23-12:07:41 116.628530 116.628530
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.45
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2021/02/07-11:33:56 116.277120 116.277120
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2021/01/26-15:41:20 116.626774 116.626774
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620921 79.620921
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.0.0.14
VulcanMessage5.dll Vulcan Message Library 6.0.0.14
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.8.0.45


Required plug-ins:

Accented Edges 21.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
Average 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Average.8bf”
Bas Relief 21.2 - from the file “Filter Gallery.8bf”
BMP 21.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
Charcoal 21.2 - from the file “Filter Gallery.8bf”
Chrome 21.2 - from the file “Filter Gallery.8bf”
Cineon 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Cineon.8bi”
Clouds 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Clouds.8bf”
Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
Craquelure 21.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.2 - from the file “Filter Gallery.8bf”
Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
Cutout 21.2 - from the file “Filter Gallery.8bf”
Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
Dicom 21.2 - from the file “Dicom.8bi”
Difference Clouds 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Clouds.8bf”
Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
Displace 21.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.2 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “EazelAcquire.8ba”
Entropy 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Export Color Lookup Tables 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Export3DLUT.8be”
Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “FastCore.8bx”
Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.2 - from the file “Filter Gallery.8bf”
Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
Fresco 21.2 - from the file “Filter Gallery.8bf”
Glass 21.2 - from the file “Filter Gallery.8bf”
Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
Grain 21.2 - from the file “Filter Gallery.8bf”
Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
Hidden NO VERSION - from the file “TopazRemaskAutomation.8li”
HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
IGES 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “U3D.8bi”
Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
JPEG 2000 21.2 - from the file “JPEG2000.8bi”
Kurtosis 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Lens Blur 21.2 - from the file “Lens Blur.8bf”
Lens Correction 21.2 - from the file “Lens Correction.8bf”
Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
Liquify 21.2 - from the file “Liquify.8bf”
Matlab Operation 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “ChannelPort.8bf”
Maximum 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Mean 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Measurement Core 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “MeasurementCore.8me”
Median 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
Minimum 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
MMXCore Routines 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “MMXCore.8bx”
Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.2 - from the file “Filter Gallery.8bf”
Note Paper 21.2 - from the file “Filter Gallery.8bf”
NTSC Colors 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
Palette Knife 21.2 - from the file “Filter Gallery.8bf”
Patchwork 21.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
PCX 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “PCX.8bi”
Photocopy 21.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “ChannelPort.8bf”
Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
Pixar 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Pixar.8bi”
Plaster 21.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “PBM.8bi”
Poster Edges 21.2 - from the file “Filter Gallery.8bf”
PRC 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “U3D.8bi”
Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Radiance 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Radiance.8bi”
Range 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Render Color Lookup Grid 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Export3DLUT.8be”
Reticulation 21.2 - from the file “Filter Gallery.8bf”
Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
Save for Web 21.2 - from the file “Save for Web.8be”
ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
Shear 21.2 - from the file “Standard MultiPlugin.8bf”
Skewness 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
Solarize 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “Solarize.8bf”
Spaces 21.2 - from the file “Spaces.8li”
Spatter 21.2 - from the file “Filter Gallery.8bf”
Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
Sponge 21.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
Stained Glass 21.2 - from the file “Filter Gallery.8bf”
Stamp 21.2 - from the file “Filter Gallery.8bf”
Standard Deviation 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Sumi-e 21.2 - from the file “Filter Gallery.8bf”
Summation 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Targa 21.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.2 - from the file “Filter Gallery.8bf”
Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
Topaz Adjust AI 10.0 - from the file “tltopazadjustaips_x64.8bf”
Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64.8bf”
Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
Topaz DeJpeg 4 10.0 - from the file “tldejpeg4ps_x64.8bf”
Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”
Topaz DeNoise AI 10.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz ReMask 5 10.0 - from the file “tlremask5ps_x64.8bf”
Topaz Sharpen AI 10.0 - from the file “tltopazsharpenaips_x64.8bf”
Topaz Studio 2 10.0 - from the file “tltopazstudio2ps_x64.8bf”
Torn Edges 21.2 - from the file “Filter Gallery.8bf”
Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
U3D 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “U3D.8bi”
Underpainting 21.2 - from the file “Filter Gallery.8bf”
Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
Variance 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “statistics.8ba”
Water Paper 21.2 - from the file “Filter Gallery.8bf”
Watercolor 21.2 - from the file “Filter Gallery.8bf”
Wave 21.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “WIASupport.8li”
Wind 21.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.2 (20210630.r.118 2021/06/30: 1cbcb9703be) - from the file “WBMP.8bi”
ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins:

Topaz Adjust AI 10.0 - from the file “tltopazadjustaips_x64.8bf”

Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.4.2.5 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.64.3
CmdN: 1.3.4
CDP: 1.91.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\index.html”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_13_164\manager.html”

Installed TWAIN devices: NONE

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Explorer ,
Jul 29, 2021 Jul 29, 2021

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Any ideas? I am chomping at the bit to use the new features!

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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blackkl1545@comcast.net wrote:

Does this help?


 

Hi Kathy,

It appears that you pasted your Windows info. To clarify, Dave is asking you to go to the Help menu in Photoshop to get the info.

~ Jane

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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Hi

No problems with your system info - thanks

 

Can you sign out of the CC Desktop app, then sign in again. After doing so, in that desktop app, go to Help > Check for updates. That may also update the CC desktop app. Once done, then try the update of Photoshop from within the CC desktop app.

 

Dave

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Explorer ,
Jul 29, 2021 Jul 29, 2021

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uh oh..now it isn't recognizing that I have a subscription and wants me to purchase. Trying to fix that now as well...but no go...still telling me it is not compatible.

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Explorer ,
Jul 29, 2021 Jul 29, 2021

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Okay now that is fixed. Wrong email addy.

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Explorer ,
Jul 31, 2021 Jul 31, 2021

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Nothing. Anyone else have any suggestions?

Thank you so much for trying to help!

Kathy

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Hi

I assumed you got the issue sorted as per "Okay now that is fixed. Wrong email addy."

What do you mean by email addy?

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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blackkl1545@comcast.net wrote:

uh oh..now it isn't recognizing that I have a subscription and wants me to purchase.


 

@Ged_Traynor wrote:

What do you mean by email addy?


 

Ged, I think Kathy means she was trying to log in with an email address ("addy") that was not her Adobe ID and it was not being recognized.

 

~ Jane

 

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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@jane-e 

Well after a quick Google search I now know what addy is, I must be getting old 😀

blackkl1545@comcast.net 

Take a look here

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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@Ged_Traynor 

It was new to me, too, but I figured out what it must mean from the context. Now we both know! 😊

~ Jane

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Explorer ,
Jul 31, 2021 Jul 31, 2021

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Thank you for the link. I used the tool and it found nothing wrong, no files to clean. 

Kathy

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Hi Kathy

Can you describe exactly what the issue you have is, maybe post a screenshot of what you see on your screen, it may help us to help you.

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Explorer ,
Jul 31, 2021 Jul 31, 2021

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Everything is posted up at the top of this chain. I phosted a photo of the message, my operating system and the photoshop info.

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Is your system up-to-date. All patches and updates installed?

 

I suggest a complete and clean reinstallation.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

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Explorer ,
Jul 31, 2021 Jul 31, 2021

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I have completed all the steps and still a no go. Still saying I need to update Windows. Thinking it might be on the computer side maybe? I disabled norton's temporarily and that did not work either.

Thank you for your help!

kathy

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Explorer ,
Jul 31, 2021 Jul 31, 2021

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And now reinstallation of the older version is failing...sigh...must be this computer...

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Explorer ,
Jul 31, 2021 Jul 31, 2021

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LATEST

Thank you everyone for your help! Remote Adobe tech helped and has resolved my issue..Evidently I was corrupt! 🙂 

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