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Not letting me SAVE AS

Participant ,
Nov 11, 2022 Nov 11, 2022

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Currently working on an image with several options needing to be saved. Every time I try to SAVE AS I get the spinning beech ball which disappears after a while - and then nothing happens.

 

This is now the THIRD time I am unable to save my work since I have upgraded to CC, from CS3. I've never had this problem in 20 years of using PS until I've started using CC. I am not happy or impressed at all. This is just not good enough. 

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Adobe Employee ,
Nov 11, 2022 Nov 11, 2022

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Where are you saving to? Does it work to save to the local drive (e.g. the desktop)?

 

First step would be to make sure we're in a default state and there are no stale settings somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Nov 11, 2022 Nov 11, 2022

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Thanks for the reply. It does not even get so far as letting me set a location to save as to.

All I get is the spinning beach ball and then it disappears. Back to square one.

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Adobe Employee ,
Nov 11, 2022 Nov 11, 2022

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Restoring prefs had no effect?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Nov 12, 2022 Nov 12, 2022

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Have done so and will report back if the problem persists. Thanks.

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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Go to Mac OS system prefs>Security and Privacy and make sure Photoshop is listed (and checked) under Full Disk Access.

If it is or you enable and it still doesnt work - please go to Photoshop Help menu/System Info and copy/paste details here.

If you upgraded from CS3 to CC using the same Mac I'm wondering if your setup is even compatible.

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Participant ,
Nov 11, 2022 Nov 11, 2022

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Thank you for the reply.

I've been using PS CC for 2.5 months now, but this is the 3rd time it's not letting me save or save as. I'm running Monterey, so fully compatible with CC.

I can't see why it randomly and out of the blue does not let me save my own work.

Here are the settings you mentioned:

Screenshot 2022-11-11 at 17.16.47.png

Screenshot 2022-11-11 at 17.16.43.png

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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Photoshop needs to be in the Full Disk Access, not Files and Folders.

Full Disk Access trumps the other settings and gives access to everything.

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Participant ,
Nov 12, 2022 Nov 12, 2022

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Thanks for this info. This is the first time I've heard about needing to do such a thing.

And there was no instruction from Adobe, or within PS itself, when I installed CC to do so.

I will change this setting and hopefully this problem won't happen again...!

 

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Participant ,
Nov 11, 2022 Nov 11, 2022

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Adobe Photoshop Version: 23.5.0 20220809.r.669 0e07917 x64 Number of Launches: 20 Operating System: Mac OS 12.6.0 System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2 Physical processor count: 4 Processor speed: 3300 MHz Built-in memory: 8192 MB Free memory: 3042 MB Memory available to Photoshop: 4748 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.7.1 SAM SDK Version: 2.0.0-main.1351 ACP.local Status: - SDK Version: 2.7.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 5.17.9.1 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.90.3 Content Credentials is disabled Content Credential Helper Version: Not Available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 2.8.1 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon R9 M395
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 2,147 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1152, right=2048 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/MacOS/sniffer" -baseTimeMS=1147080795 -comment=Photoshop Version: Adobe Photoshop 23.5.0 20220809.r.669 0e07917 x64

[973 ms]
Start sniffer 2022-11-06 18:06:25
# Photoshop Version: Adobe Photoshop 23.5.0 20220809.r.669 0e07917 x64
sniffer -baseTimeMS=1147080795 -comment=Photoshop Version: Adobe Photoshop 23.5.0 20220809.r.669 0e07917 x64

{72 ms}
Start platform native
# displays: 1
Display 0
Display: 69931696
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,048, 1,152)
Dimensions: (4,096 2,304)
Physical size: (601.378 340.242)
Pixel size: (0.146821 0.147674)
Dynamic range: (0 1)
Potential dynamic range: (0 1.875)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon R9 M395 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon R9 M395
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69931696
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{866 ms}

{866 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69931696
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,048, 1,152)
Dimensions: (4,096 2,304)
Physical size: (601.378 340.242)
Pixel size: (0.146821 0.147674)
Dynamic range: (0 1)
Potential dynamic range: (0 1.875)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915462 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon R9 M395 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69931696
GPU accessible RAM: 2,048 MB
VRAM: 2,048 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.8.101)
Device version: 2.1 (2.1 ATI-4.8.101)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915462
Display mask: 2047
End platform OpenGL
{896 ms}

{896 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon R9 M395 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Aug 8 2022 21:29:33))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 69 GB / s
Compute score: 1,073.08
Device name string: AMD Radeon R9 M395 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{969 ms}

Exit code kExitNormal
End sniffer 2022-11-06 18:06:26
[kStatusNormal, kExitNormal]

[974 ms]
Finish RunAllAPIs

[4580 ms]
Start GetSnifferResult

[4580 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970751478020494934 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2022/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 1.93T, 849.5G free Required Plugins folder: /Applications/Adobe Photoshop 2022/Adobe Photoshop 2022.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2022/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.1b65a79b4 79.1b65a79b4 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.3.2 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 3.5.0 79.b8223ffb6f. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 4.1.3 79.cbab484. 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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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A couple of things - do you have external drives connected to your Mac?

Are you accessing the files and attempting to save to an external source?

If so, this could explain why it freezes as soon as you try to save.

 

Beyond that...

3042 MB Memory available to Photoshop

4748 MB Memory used by Photoshop

This is not enough memory to effectively run Photoshop.Your system OS is going to take some of that and if you have anything else running you are now below the minimum requirements.

The minimum is 8 GB recommended is 16 GB.

As soon as you open a document and start working, this will get used very quickly and cause issues.

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Participant ,
Nov 12, 2022 Nov 12, 2022

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Thanks a lot for the reply.

No external drives connected.

So I should buy more RAM for my iMac then it seems?

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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Unfortunately most iMacs prevent you from installing more RAM. Thanks Apple. 

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