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Not opening files or creating new ones!

New Here ,
Jul 04, 2021 Jul 04, 2021

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Was working just fine a minute ago and all of a sudden I can't open any files or create a new one even in photoshop.

These are the two error messages when I try to open or create a new document, and when I try to "edit in photoshop" from lightroom.

Screen Shot 2021-07-04 at 5.09.15 PM.png

Screen Shot 2021-07-04 at 5.08.22 PM.png

 

I tried the "learn more" button and going through troubleshooting from that link, no luck.
I reinstalled an older version of photoshop, still no luck.
I checked requirements and they should still be ok!?

Screen Shot 2021-07-04 at 5.12.09 PM.png

What is going on here?  It was working a minute ago and then stopped *crying face*

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Mac, Problem or error

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Hi @Modavated 

You posted three days ago, so you may have gotten things working again. If not, try the steps here for "PS freezes on launch":
https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-big-sur.html

and let us know how it goes.

 

~ Jane

 

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New Here ,
Jul 07, 2021 Jul 07, 2021

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No it hasn't been fixed.

 

I appreciate the link but photoshop isn't freezing..  There wasn't anything at that link that was addressing my specific issue.

 

Please help!!

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Have you tried resetting preferences after backing up customization?

Photoshop menu > Preferences > General > Reset Preferences on Quit

 

If that doesn't work, Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

and type "agent" to get a human

 

~ Jane

 

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