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Nova versão 22.4.2 não roda

New Here ,
Jun 22, 2021 Jun 22, 2021

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Após uma série de erros depois de atualizar para esta versão, agora ao abrir o Photoshop, o máximo que consigo é criar o arquivo.

 

Em seguida ele trava e fecha. Vou voltar para a versão anterior, porque essa veio bichada e nem o suporte consegue resolver.

 

Jà estive por cerca de 3 horas com o suporte e mesmo indo para o suporte específico do Photoshop (em inglês), não houve resolução. Uma pena!!

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Bug, Crash or freeze, Problem or error, Windows

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Adobe Community Professional , Nov 20, 2021 Nov 20, 2021
Adobe Creative Could desktop install all Creative the Creative Cloud version of Photoshop on my Machine except for  CS6 creative cloud version 13.1.2.  perpetual CS6 was undated by  the creative cloud desktop application.   I use Creative Cloud Desktop Advance install options and  set them so installing a new version of Photoshop will not remove old version of Photoshop for all new versions of Photoshop have issues that need to be addressed by Adobe.  I have removed some Creative Cloud version o...

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Photoshop 2020 is more stable then Photoshop 2021

JJMack

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Desinstalei e instalei mais de 10 vezes e nada resolve. Eu desinstalo, limpo tudo com o CCleaner, registro, arquivos temporários, cache, tudo.

 

Instalo de novo, dá erro e não roda. Decepção total essa nova versão.

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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Adobe is still developing Photoshop 2021 have you review Adobe's known issues and how to work around some of them.   In my opinion  Adobe should have been more up front about problems users should expect to run into using Photoshop 2021.

https://helpx.adobe.com/photoshop/kb/known-issues.html 

JJMack

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Desinstalei de novo, limpei o registro do windows, as pastas remanescentes na pasta "AppData" e instalei a versão 21.2.9 e, pronto. Acabaram os bugs.

 

Eu já tinha acessado esse link, fiz tudo quanto foi, mas nada resolveu. Uso o Windows 10 e ele está 100% atualizado, as configurações de firewall e outras opções estão certas, está configurado corretamente com minha placa de vídeo (que também está com o software na versão mais recente).

 

Porém, desde a instalação da versão 2021 é um problema atrás do outro. Enquanto não estiver estável essa versão, vou ficar na 2020. É impossível perder quase 80 horas em uma única semana pra resolver os bugs do Photoshop sem prejudicar muito o andamento do trabalho.

 

Obrigado pelas dicas de todo modo.

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New Here ,
Nov 20, 2021 Nov 20, 2021

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Olá, tudo bem? Gostaria de saber como foi que você conseguiu a versão 21.2.9, pois através do Creative cloud não consigo achar. 

obrigada

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Adobe Community Professional ,
Nov 20, 2021 Nov 20, 2021

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Adobe Creative Could desktop install all Creative the Creative Cloud version of Photoshop on my Machine except for  CS6 creative cloud version 13.1.2.  perpetual CS6 was undated by  the creative cloud desktop application.   I use Creative Cloud Desktop Advance install options and  set them so installing a new version of Photoshop will not remove old version of Photoshop for all new versions of Photoshop have issues that need to be addressed by Adobe.  I have removed some Creative Cloud version of Photoshop  like  CC, CC 2015, CC 2015.5 and CC 2017.  Soon I may remove  CC 2018,  CC 2019 and CC 2021 to free up 3+GB of SSD space.    My Go to versions of  Photoshop  are CS6,  CC 2014 and Photoshop 2020.

image.png

 

You need to contact Adobe to get a download for  Photoshop 2020 version 21 these days.  Creative Cloud Desktop will not install that version now that there is a version 23. It will only install 22 and 23.

image.png

JJMack

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Olá @Maria21858673xiz8"!

 

Observe as imagens de @JJMack e veja que nas versões instaladas tem no lado direito "três pontos".

 

Ao clicar ali, você verá "Outras versões". Quando for instalar versões anteriores, lembre-se de desinstalar qualquer versão mais recente, pois poderá gerar algum conflito se na versão que estiver usando estiver ocorrendo algum.

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Hi @JJMack!

I did this sometime ago. I had uninstall all latest versions e use the Creative Cloud to install the version that was run better, 21.2.9.

Until today I stay run this version and don't tested any latest version.

Thanks anyway!

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