• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Now I can not use Adobe, but I have paid for it every month.

New Here ,
Mar 10, 2018 Mar 10, 2018

Copy link to clipboard

Copied

Now I can not use Adobe, but I have paid for it every month.

Capture1.JPG

Views

374

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 10, 2018 Mar 10, 2018

Hi

You may find the steps at the link below helpful:

Stop Adobe Creative Cloud from opening in trial mode after purchase

Dave

Votes

Translate

Translate
LEGEND ,
Mar 10, 2018 Mar 10, 2018

Copy link to clipboard

Copied

Hello, as a first information: In my library I found these hints:

Does your Cloud subscription properly show on your account page?

If you have more than one email, are you sure you are using the correct Adobe ID?

https://www.adobe.com/account.html for subscriptions on your Adobe page

.

If yes

Some general information for a Cloud subscription

Cloud programs do not use serial numbers >>> you log in to your paid Cloud account to download & install & activate >>> you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work

Log out of your Cloud account >>> Restart your computer >>> Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support >>> you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Please come back if it does noot work.

Hans-Günter

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 10, 2018 Mar 10, 2018

Copy link to clipboard

Copied

Hi

You may find the steps at the link below helpful:

Stop Adobe Creative Cloud from opening in trial mode after purchase

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2023 Mar 22, 2023

Copy link to clipboard

Copied

LATEST

Hello , just stop taking money from me and give me the money back . It didn't work .

I kept paying more than 7 mont , $80 each.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines