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When I use the Object Selection Tool, the box sits there for about ten seconds around my selection with the dots going round then this error box appears:
Could not complete your request because of a program error.
After clicking OK I get pink fringes around objects! I have to find other ways to do what I want!
I'm not sure if this has ever worked on this computer. (I normally use PS6 on my laptop which works fine)
Everything else on this workstation works fine. The computer is a 2017 Dell Precision Tower 5810 with Intel Xeon E5-120 v4 processor and 32 GB Ram
I had the latest PS6 installed and I have tried going back to the previous version, but its the same. I am a hobby photographer with only limited experience with Photoshop.
Any help would be very welcome, thank you.
Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b x64
Windows 10 64-bit Version: 10 10.0.19045.2486
System architecture: Intel CPU Family:6, Model:15, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
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You've posted in the Dreamweaver BUGS community. I am not aware of an Object Selection Tool in Dreamweaver.
[Moderator moved from Dreamweaver to Photoshop.]
What you describe sounds like a memory problem. Does your computer CPU, GPU and VRAM meet or exceed current specifications? See requirements below.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
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Thank you very much for your help, all very interesting
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My guess is that this is GPU related. In fact, a quick search imediately found this link:
I don't know how up to date the GPU FAQ is, but have a read through. Check other functions that use the GPU — the FAQ will tell what those are. It might be as simpla as a driver update, but my gut tells me that you might have a fight on your hands.
https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
Good luck
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Thank you Trevor, it does indeed seem to be a GPU related problem. In Preferances - Image Processing - Selections Processing I have now altered the setting from Faster to More Stable which has fixed the problem. Its a bit slow but it gets there in the end! I'll look at investing in a better GPU. Thanks again.