Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Oil Paint Tool shuts down program

Community Beginner ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

Example:

  • Working on an image
  • click on filter
  • click on oil paint tool
  • curser turns to square
  • screen freezes for 5 seconds
  • photoshop shuts down
  • I lose everything since last save

(Windows 10)

TOPICS
Windows

Views

28

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

Copy link to clipboard

Copied

Hello, JenJoan, sorry to hear that.

Could you please share your system info from Photoshop>Help>System Info?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

Copy link to clipboard

Copied

LATEST

Almost certainly a gpu issue. Try the steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor Updating the graphics driver or the card altogether will likely solve your problem.

 

Also, I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Senior Product Manager - Customer Advocacy - Digital Imaging

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines