Welcome to the Photoshop community. The issue is linked to a third-party program, so I am unsure how the mentioned program handles sending files to Photoshop or the system.
What stand's out is the versions of On1 2021 & Photoshop 2023 you're trying to create links between. I'll advise reaching out to the forums/contact of On1 for more info & help with what goes in the background that can be changed to target Photoshop 2023 correctly.
Thanks!
Sameer K