Opening files takes several minutes

[Day IT02]

I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version, or hardware configuration.

About a week ago, Photoshop started taking around five minutes to open files, regardless of size or type. It happens if I double click on a file to open, as well as when I alt-double click within other programs (such as InDesign) to edit. The only thing that works to open a file immediately is to drag and drop. I've tried uninstalling and reinstalling Photoshop and that didn't solve the problem.

 Is there anything that could cause this? Or anything I can do to try to fix it? I've switched to mostly drag/drop to open files, but my job often requires me to edit photos that are saved within a CRM system that I don't have access to the actual folder location and the only way I can access those is to alt-double click.

Any help would be appreciated.

[Leslie Moak Murray]

Try Edit>Purge>All

-edit- Here is an article with more tips on enhancing performance:

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html 

[Day IT02]

Thank you, but for some reason, when I go to Edit > Purge, all the options except "Video Cache" are greyed out. I'll have to spend some time going through the article you linked and see what else I can try.

[D Fosse]

I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version

By @Day IT02

Are you sure about this? I'm using a Teams/business license at work, and it works the same way as my standard personal license. I still get the CC desktop app where I can update to run any version I want.

Being locked in to a specific version is not how the CC is supposed to work. But maybe you have a different type of corporate license?

[Day IT02]

Unfortunately it has nothing to do with the license - it's down entirely to the supplementary software we use. I work designing ads, and the advertising tracking software is only compatible with CC up to 2020, for InDesign and Photoshop, so I can't upgrade because it will break that compatibility and I won't be able to work within our tracking system. Upgrading would normally be my first instinct, but sadly it is not an option.

[Thorondor]

Adobe file management related to Photoshop is now nonexistent. I can hardly use open menu to open photoshop files. Double clicking PSD files in windows or Open in Photoshop buttons in other Adobe apps takes 5+ minutes to give any result. Reinstall does nothing.

[Thorondor]

I now try to reinstall to some really old version, but  uninstall cannot be done because photoshop still running far back in the background so that cannot be found in Task manager.

[Thorondor]

I used Adobe Cleaner tool, removed everything. 0 effect. Anyone else?

[Thorondor]

Only change is that starting up Photoshop is now also 5 minute process.
Apparently I do not know how to edit posts.