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I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version, or hardware configuration.
About a week ago, Photoshop started taking around five minutes to open files, regardless of size or type. It happens if I double click on a file to open, as well as when I alt-double click within other programs (such as InDesign) to edit. The only thing that works to open a file immediately is to drag and drop. I've tried uninstalling and reinstalling Photoshop and that didn't solve the problem.
Is there anything that could cause this? Or anything I can do to try to fix it? I've switched to mostly drag/drop to open files, but my job often requires me to edit photos that are saved within a CRM system that I don't have access to the actual folder location and the only way I can access those is to alt-double click.
Any help would be appreciated.
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Try Edit>Purge>All
-edit- Here is an article with more tips on enhancing performance:
https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
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Thank you, but for some reason, when I go to Edit > Purge, all the options except "Video Cache" are greyed out. I'll have to spend some time going through the article you linked and see what else I can try.
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I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version
By @Day IT02
Are you sure about this? I'm using a Teams/business license at work, and it works the same way as my standard personal license. I still get the CC desktop app where I can update to run any version I want.
Being locked in to a specific version is not how the CC is supposed to work. But maybe you have a different type of corporate license?
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Unfortunately it has nothing to do with the license - it's down entirely to the supplementary software we use. I work designing ads, and the advertising tracking software is only compatible with CC up to 2020, for InDesign and Photoshop, so I can't upgrade because it will break that compatibility and I won't be able to work within our tracking system. Upgrading would normally be my first instinct, but sadly it is not an option.
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Adobe file management related to Photoshop is now nonexistent. I can hardly use open menu to open photoshop files. Double clicking PSD files in windows or Open in Photoshop buttons in other Adobe apps takes 5+ minutes to give any result. Reinstall does nothing.
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I now try to reinstall to some really old version, but uninstall cannot be done because photoshop still running far back in the background so that cannot be found in Task manager.
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I used Adobe Cleaner tool, removed everything. 0 effect. Anyone else?
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Only change is that starting up Photoshop is now also 5 minute process.
Apparently I do not know how to edit posts.
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Same issue here... Apparently no solution... Very annoying!
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Are you working over a network connection/NAS?
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Not sure what NAS means. Sorry, I'm from Québec and my mother tongue is french. The problem occurs on my work laptop which needs to be connected via VPN on the company's network, so I'm guessing the answer is yes. But we are about 15 graphic designers with pretty much the same setup and I'm the only one experiencing this. I click on PS and my cursor becomes the blue loading windows cursor for like a second and then nothing happens.... About 5 minutes later, I see the PS splash screen and it opens up real fast from then... But it does this for all files...
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That's the thing about networks: it usually works...and then it doesn't.
I'm in a similar position, and when I started this job I insisted that I handle everything locally. It was not open for discussion. And this was precisely the reason. I order new drives as I see fit, and that's where my archive + backup is.
Then, when I'm all done, I upload copies to the company server, where everyone else can access them through DAM software.
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Well... does that fix your PS problem? For me it's not a possibility. I work for a big company in charge of the state lottery so the servers are protected and everything is very secure.
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There has never been a PS problem to fix. Photoshop opens in 6 seconds.
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.... Okay then....
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The VPN is too slow for this kind of work. Get a portable hard drive, put the images on that, work on them, take them back to the office.
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Hi. Thanks for your help, but I cannot do this. I must use the company's computer on the company's network. I can't even plug in a portable device on my work laptop. So please stop suggesting work arounds like this. All my softwares work fine, and actually Photoshop runs very well once I'm in. It is strictly a problem of opening PS and new files. For some reason I can't explain, if I go in PS -> File -> Open, it opens up in a second just fine. But if I double click on any PSD files it takes minutes...
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Well then get used to it. Adobe does not support Photoshop over a network and especially over a VPN. I'm not suggesting a workaround, I'm telling you the CORRECT way to use the software.
Put another way, this is working as designed and there is no fix except a faster, more reliable network.
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Wow. For sure, this is not normal and just caused by the VPN. But hey, thanks for your help.
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