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Opening files takes several minutes

Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version, or hardware configuration.

 

About a week ago, Photoshop started taking around five minutes to open files, regardless of size or type. It happens if I double click on a file to open, as well as when I alt-double click within other programs (such as InDesign) to edit. The only thing that works to open a file immediately is to drag and drop. I've tried uninstalling and reinstalling Photoshop and that didn't solve the problem.

 

 Is there anything that could cause this? Or anything I can do to try to fix it? I've switched to mostly drag/drop to open files, but my job often requires me to edit photos that are saved within a CRM system that I don't have access to the actual folder location and the only way I can access those is to alt-double click.

 

Any help would be appreciated.

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Adobe
Community Expert ,
Oct 11, 2021 Oct 11, 2021

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Try Edit>Purge>All

 

-edit- Here is an article with more tips on enhancing performance:

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html 

 

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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Thank you, but for some reason, when I go to Edit > Purge, all the options except "Video Cache" are greyed out. I'll have to spend some time going through the article you linked and see what else I can try.

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Community Expert ,
Oct 11, 2021 Oct 11, 2021

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quote

I'm currently using Photoshop 2020 (21.2.12) on a Windows 10 Pro Virtual Machine. This is my work computer, so I have no choice regarding the Photoshop version


By @Day IT02

 

Are you sure about this? I'm using a Teams/business license at work, and it works the same way as my standard personal license. I still get the CC desktop app where I can update to run any version I want.

 

Being locked in to a specific version is not how the CC is supposed to work. But maybe you have a different type of corporate license?

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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Unfortunately it has nothing to do with the license - it's down entirely to the supplementary software we use. I work designing ads, and the advertising tracking software is only compatible with CC up to 2020, for InDesign and Photoshop, so I can't upgrade because it will break that compatibility and I won't be able to work within our tracking system. Upgrading would normally be my first instinct, but sadly it is not an option.

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Community Beginner ,
Jul 22, 2022 Jul 22, 2022

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Adobe file management related to Photoshop is now nonexistent. I can hardly use open menu to open photoshop files. Double clicking PSD files in windows or Open in Photoshop buttons in other Adobe apps takes 5+ minutes to give any result. Reinstall does nothing.

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Community Beginner ,
Jul 22, 2022 Jul 22, 2022

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I now try to reinstall to some really old version, but  uninstall cannot be done because photoshop still running far back in the background so that cannot be found in Task manager.

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Community Beginner ,
Jul 22, 2022 Jul 22, 2022

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I used Adobe Cleaner tool, removed everything. 0 effect. Anyone else?

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Community Beginner ,
Jul 22, 2022 Jul 22, 2022

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Only change is that starting up Photoshop is now also 5 minute process.
Apparently I do not know how to edit posts.

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New Here ,
May 15, 2024 May 15, 2024

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Same issue here... Apparently no solution... Very annoying!

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Community Expert ,
May 15, 2024 May 15, 2024

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@Emile5C44 

Are you working over a network connection/NAS?

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New Here ,
May 16, 2024 May 16, 2024

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Not sure what NAS means. Sorry, I'm from Québec and my mother tongue is french. The problem occurs on my work laptop which needs to be connected via VPN on the company's network, so I'm guessing the answer is yes. But we are about 15 graphic designers with pretty much the same setup and I'm the only one experiencing this. I click on PS and my cursor becomes the blue loading windows cursor for like a second and then nothing happens.... About 5 minutes later, I see the PS splash screen and it opens up real fast from then... But it does this for all files...

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Community Expert ,
May 16, 2024 May 16, 2024

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That's the thing about networks: it usually works...and then it doesn't.

 

I'm in a similar position, and when I started this job I insisted that I handle everything locally. It was not open for discussion. And this was precisely the reason. I order new drives as I see fit, and that's where my archive + backup is.

 

Then, when I'm all done, I upload copies to the company server, where everyone else can access them through DAM software.

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New Here ,
May 16, 2024 May 16, 2024

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Well... does that fix your PS problem? For me it's not a possibility. I work for a big company in charge of the state lottery so the servers are protected and everything is very secure.

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Community Expert ,
May 16, 2024 May 16, 2024

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There has never been a PS problem to fix. Photoshop opens in 6 seconds.

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New Here ,
May 16, 2024 May 16, 2024

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.... Okay then....

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LEGEND ,
May 16, 2024 May 16, 2024

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The VPN is too slow for this kind of work. Get a portable hard drive, put the images on that, work on them, take them back to the office.

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New Here ,
May 16, 2024 May 16, 2024

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Hi. Thanks for your help, but I cannot do this. I must use the company's computer on the company's network. I can't even plug in a portable device on my work laptop. So please stop suggesting work arounds like this. All my softwares work fine, and actually Photoshop runs very well once I'm in. It is strictly a problem of opening PS and new files. For some reason I can't explain, if I go in PS -> File -> Open, it opens up in a second just fine. But if I double click on any PSD files it takes minutes...

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LEGEND ,
May 16, 2024 May 16, 2024

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Well then get used to it. Adobe does not support Photoshop over a network and especially over a VPN. I'm not suggesting a workaround, I'm telling you the CORRECT way to use the software.

Put another way, this is working as designed and there is no fix except a faster, more reliable network.

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New Here ,
May 16, 2024 May 16, 2024

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Wow. For sure, this is not normal and just caused by the VPN. But hey, thanks for your help.

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LEGEND ,
May 16, 2024 May 16, 2024

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