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P: 2021 crashed when using magnetic lasso tool

New Here ,
Sep 29, 2021 Sep 29, 2021

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Photoshop 2021 crashed when using magnetic lasso tool. please help to solve this matter.

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2021 Nov 14, 2021

This issue should be fixed by updating to 23.0.1. Let us know if you're still having trouble after updating.

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Hi, I think this issue is related to "use graphic processor setting":

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

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Hi,

 

We're sorry about the trouble with Photoshop while using the Magnetic lasso tool. Would you mind sharing the exact version of Photoshop you're using along with your computers macOS version?

 

If disabling the graphics processor as suggested by Francesco doesn't help, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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This issue should be fixed by updating to 23.0.1. Let us know if you're still having trouble after updating.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Thank you. Now there is no error in using magnetic lasso tool

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