Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


P: Error at loading of IPPcv library Photoshop 22.0 Windows 10

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

I have updated photoshop to version 2021 but it won't open I get this message.
Can anyone help me with this?

Where can I find this missing file?

 

{Moderator Note: Edited the thread title, PS-57173}

TOPICS
Performance, Windows

Views

76.9K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Adobe Employee , Oct 20, 2020 Oct 20, 2020
Hi there, We're sorry for the trouble. Could you please check the minimum system requirements for Photoshop 22.0 here: https://helpx.adobe.com/photoshop/system-requirements.html Also, check the available workarounds to fix this issue for now: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary Let us know if that helps. Thanks, Mohit

Likes

Translate

Translate
Adobe Employee , Oct 20, 2020 Oct 20, 2020
Hi there, Looks like your CPU version isn't compatible with Photoshop 22.0. You should roll back to the previous version of Photoshop 21.2.4 and let us know if that helps. Here's how you roll back to the previous version: https://helpx.adobe.com/download-install/using/install-previous-version.html Thanks, Mohit

Likes

Translate

Translate
Feb 24, 2021 Feb 24, 2021
Hi there, Sorry that you're getting an error "Error at loading of ippCV library" while loading Photoshop. Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later. See: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64 Number o...

Likes

Translate

Translate
replies 159 Replies 159
New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Bonjour,

Je viens de télécharger Photoshop pour apprendre à utiliser le logiciel, mais lorsque je l'installe, il est noté que c'est incompatible. Et quand, je tente de l'ouvrir, une fenêtre "erreur" s'ouvre. J'ai dû le désinstaller et réinstaller, sans succès. J'i aussi essayé de mettre l'ancienne version, mais ça ne fonctionne toujours pas. J'ai toujours cette même fenêtre d'erreur qui s'affiche. Pouvez-vous m'aider ? Est-ce que ce problème est général ?

Merci d'avance pour votre aide.

 

Bonne journée,

Florine.

 

Traduit depuis Google Traduction : 

 

Hello,

I just downloaded Photoshop to learn how to use the software, but when I install it it is noted that it is incompatible. And when, I try to open it, an "error" window opens. I had to uninstall it and reinstall it, without success. I also tried to put the old version, but it still doesn't work. I still have this same error window showing up. Can you help me ? Is this problem general?

Thank you in advance for your help.

 

Have a good day,

Florine.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble with Photoshop. It seems the processor you have on the computer is not compatible with the latest version of Photoshop. Please check the minimum system requirements for Photoshop here: https://helpx.adobe.com/photoshop/system-requirements.html

 

You can install the 2020 version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

For more info, please check: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErroratloadingofippCVlibrary

 

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

I have the same issue kindly help me i want to use the latest verion of photoshop

Capture2.JPG

Capture1.JPG

  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

Why is this marked as solved? It is not solved, it is a persistent problem. Saying us in essence "buy a new PC" is most emphatically NOT a solution, especially since there was initially zero warning with the updates about their incompatibility with the hardware. I had to downgrade the software in order to be able to run it but I still have to pay the fees. That is not what was advertised.

If there were at least a few months of explicit warning in advance of these updates, with the option to cancel our subscriptions if our hardware no longer meets the requirements, that would be something. Doing things like this is just shady business practice.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

I totally agree with you Bartos.  Someone accepted Adobe's solution and the thread got marked that way. Personally I do not accept their glib explanation that we should spend a ton of  time and money to make the software work when the real problem is Adobe's. I have not upgraded Photoshop since this issue first occurred six months ago and I am guessing that Adobe are OK with that. 

In the mean time I am talking to others and looking into cheaper solutions that work on my platform.  I am totally dissatisfied with the way that Adobe has handled this. 

Paul

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2021 Jun 19, 2021

Copy link to clipboard

Copied

I'm encountering this error. 

"Your application is dynamically linked with Intel(R) IPP libraries version 2020.0.01 (r0x35c5ec66)
No DLL from the list below is found on the system path:

ippcvm.dll (the most suitable for your CPU)
Please provide a path to at least one of them?"

 

I don't understand how to do that. What happened?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 20, 2021 Jun 20, 2021

Copy link to clipboard

Copied

Hi,

 

We're sorry about the trouble while trying to launch Photoshop. It appears that you have a CPU that does not meet the minimum system requirements for Photoshop. Please check: https://helpx.adobe.com/photoshop/system-requirements.html

 

You can install the previous version of Photoshop (21.2.9) using the steps suggested here: https://helpx.adobe.com/download-install/using/install-previous-version.html

 

For more details on this issue, please check: https://helpx.adobe.com/photoshop/kb/known-issues.html

You can also check out the conversation about the issue here: https://feedback.photoshop.com/conversations/photoshop/photoshop-error-at-loading-of-ippcv-library/5...

 

Please let us know if you have any other questions!

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2021 Aug 13, 2021

Copy link to clipboard

Copied

Hi, is that mean we have to buy another CPU to have the minimum system requirements for Photoshop ???

 

That's not normal ! My PC works absolutely fine, and i pay 59€/month for the upgrade, but i cant do it because YOU decided to make it too old for work ...

 

So i should stop paying for an update if i cant install it ???

 

What's you commercial gesture for his probelm? It cant be only "Buy a new CPU to have the good config !

 

Thanks

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 22, 2021 Sep 22, 2021

Copy link to clipboard

Copied

It's funny (LMAO) to read the adobe answers: "SORRY NOT SORRY"

You pay. You shut up. No service for you. You're our slave. We laugh at you. And... Sorry, buy a new computer.
Adobe, you sucks.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

LATEST

Big problems subscribing to Photoshop: it appears to be impossible!

 

Regarding the "Three Correct Answers":

 

1. If you can't launch the Photoshop app because attempting to launch it, produces the missing .dll dialog.......then how are you supposed to get to Photoshop Help and determine if your CPU supports the latest version? This is like being told, 'if your internet service is out, go online to our help center..."

 

2. One of the 'correct answers' takes you to a page where you are supposed to find an icon that lets you "Download a prior version of Photoshop'.   But there is no such icon.

 

What a mess.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines