I use the Macbook Pro 16" Apple M1 Max with 32GB RAM.
After updating the macOS 12.5.1, I found out that I couldn't open/import the jpg and raw file in photoshop (but I can open/import jpg file in Ai...)
Once I open the photos with Photoshop, it will crash...
(and I even cannot open Lightroom...)
Can anyone tell me what's happen... I've tried to use previous version before but not work.
I've been having the exact same issue on an M1 iMac.Photoshop will open, but I cannot open any type of image file without the application crashing.
Used CC Cleaner, reinstalled the MacOS... Nothing will get Photoshop to open images. Spent hours on with Adobe remote customer service and even with them taking control of my machine... they could not determine the issue. Would sending my own crash report help with this?
@veepeedeepee yes, please share your CR so the team will have more info as they research this.
If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.
How should I submit it if I don't have the option? All I have is an "Adobe Photoshop quit unexpectedly," and nowhere to submit the crash report to Adobe. Thanks for your help on this.
I have the same issue about 3 days ago and still unsolved.
Hello. Anyime I open a JPG, Photoshop crashes.
Computer: 3 month old 16" MacBook Pro M1 Max w/32GB memory. macOS Monterey 12.5.1 (latest non-beta version).
Photoshop versions tried: 23.5 (current) & 23.4.2, BOTH Apple silicon & Intel Rosetta translated versions.
Creative Cloud says Camera Raw is up to date.
Regardless of size of JPG or extension (.jpg vs .jpeg), Photoshop crashes immediately. PSDs & PNGs open without issue.
I've uninstalled Photoshop compeltely, verified Photoshop is removed from /Library/Application Support, and reinstalled.
I'm at a loss at this point on what to do.
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I eventually gave up and this was fixed for me by creating a new user account on my Mac. This was a last resort, but I needed to get work done and didn't have time to keep trying to troubleshoot.
This sound stupid but if it is work, this is the only way to let me try....
But are you using the same Mac without resotre/ update the mac?