P: Photoshop 22.3.1 freezes when using the Crop Tool

New Here ,
Mar 11, 2021 Mar 11, 2021

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Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title, PS-64819}

 

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correct answers 1 Correct answer

Adobe Employee , May 13, 2021 May 13, 2021

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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Explorer ,
May 13, 2021 May 13, 2021

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It seems to be the only solution..............

Sent from Mail for Windows 10

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Community Beginner ,
May 13, 2021 May 13, 2021

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It's not a solution, it's a temporary fix. A solution would be a reworked
update. That doesn't appear to be coming from Adobe any time soon.

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New Here ,
Apr 23, 2021 Apr 23, 2021

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We have problems with our photoshop. We have uninstalled and reinstalled the program but the problem persists.
When we select the croptools it freeze and we have to close the program. What do we have to do to fix it.

 

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi there,

 

We're sorry about the trouble with Photoshop while using the crop tool. Please check if the option to Use Graphics Processor is enabled in the preferences of Photoshop by going to Preferences, then the Performance tab.

 

If the option is not enabled (and not greyed out), try enabling the option to check if that helps.

If the option is greyed out, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know if it helps!

Regards,

Nikunj

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Explorer ,
May 10, 2021 May 10, 2021

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THAT DOESN'T WORK!  FIX THE SOFTWARE!  YOU KNOW, LIKE V.22.3.1 !!!

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Explorer ,
May 10, 2021 May 10, 2021

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SORRY...22.3.2

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Explorer ,
May 13, 2021 May 13, 2021

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Is anybody ever going to tell us what's going on with this? Ever?

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Community Beginner ,
May 13, 2021 May 13, 2021

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In Adobe's mind there is no problem. It's an issue with some video cards
and they have already told you that it's your problem not theirs.

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Explorer ,
Apr 23, 2021 Apr 23, 2021

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Very strange thing happen this morning when turning on PS 22.3.1 after 2 weeks with faulty crop tool all worked perfect again without changing anything but for how long will it last ???

Sent from Mail for Windows 10

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Explorer ,
Apr 23, 2021 Apr 23, 2021

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Sorry to say it only lasted for the 1st image and then the crop toll froze up the whole system again this is a disaster PS !!

Sent from Mail for Windows 10

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Explorer ,
May 10, 2021 May 10, 2021

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Just go back to version 22.3 until they do a software fix.  Update version 22.3.1 is the problem!

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New Here ,
Apr 23, 2021 Apr 23, 2021

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After install the latest update on 2020-04-22, open an image, click the Crop Tool, the program will go to a dead loop no matter the image is a jpeg or a raw. What you have to do it to go to Window's Task Manager, flush the PS CC.Please apply a fix soonest, thanks.

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi there,

 

We're sorry about the trouble with Photoshop while using the crop tool. Please check if the option to Use Graphics Processor is enabled in the preferences of Photoshop by going to Preferences, then the Performance tab.

 

If the option is not enabled (and not greyed out), try enabling the option to check if that helps.

If the option is greyed out, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know if it helps!

Regards,

Nikunj

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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i cannot tick use graphic setting 😞 itss all grey :(O any suggestion?

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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Yes, reverting to 22.2 fixes the problem. Shame on you Adobe for not fully testing the latest release!

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New Here ,
Apr 26, 2021 Apr 26, 2021

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This worked for me. Reverted to old version. New version (22.3.1) didn't work at all for cropping and froze my computer. I tried the graphics card solution but no change in the issue.

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Explorer ,
Apr 26, 2021 Apr 26, 2021

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How do you go back to old version 2.3.0 ?? at present I work with the old 2020 version

Sent from Mail for Windows 10

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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I have the same problem with PS 22.3.1.  I use PhotoShop since V3.0 and had never any problems - until the latest update.

I use the crop tool very often that´s why I ask you to solve the problem immediately and provide us with a new update without errors! It is not a problem of my soft- or hardware as all older versions were working without any problems.

Thanks,

Thomas

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Explorer ,
Apr 26, 2021 Apr 26, 2021

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Don’t know why PS admin is not responding to this problem never had a problem with PS till now is a pain in the neck using the old 2020 version but paying for the latest version they should remove the latest version 22.3.1 and reset it to 22.3.
Have tried to reset it to 22.3 but system does not respond.

Sent from Mail for Windows 10

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Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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Its been at least 14 days for me. I’d feel better about the issue if Adobe
recognized the problem and started working on it.

Bb Canavan
--
Sent from My stupid phone,

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Explorer ,
Apr 26, 2021 Apr 26, 2021

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Agree with you 100%

Sent from Mail for Windows 10

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New Here ,
Apr 26, 2021 Apr 26, 2021

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I too have a similar problem with crop tool and adding text. when I try using either of these Photoshop stops working and freezes up. I have tried going to Graphics Processor but that is Greyed out and is unresponsive. 

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Hallo, seit der Installation der Photoshop Version 22.3.1 funktioniert das Zuschneidewerkzeug nicht mehr und beim Versuch dieses zu benutzen hängt sich das Programm auf. Kann dann nur noch mit dem Task-Manager geschlossen werden.

Bitte um umgehende Lösung!!

 

 

{Thread title edited by moderator}

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Community Expert ,
Apr 16, 2021 Apr 16, 2021

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3.1. Please ensure you have all available Windows updates installed on the computer.

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if it helps. If it helps, you can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, please try resetting the preferences as suggested. Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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