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P: Photoshop 22.3.1 freezes when using the Crop Tool

New Here ,
Mar 11, 2021 Mar 11, 2021

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Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title, PS-64819}

 

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correct answers 1 Correct answer

Adobe Employee , May 13, 2021 May 13, 2021

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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replies 179 Replies 179
Explorer ,
Apr 14, 2021 Apr 14, 2021

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I'm having an enormous amount of trouble with this as well. Tried checking off the "use graphics processor" option but no go. Trying to downgrade now. Creative Cloud is way too expensive for this kind of nonsense.

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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I just had this issue today. That's two major PS issues in the last couple of months. This is supposed to be a premium product but lately it has been quite less than a premium experience.

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New Here ,
Apr 14, 2021 Apr 14, 2021

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Just encountered this today,  AMD RADEON HD 7700, intel i5 3rd gen.

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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Only thing that worked for me was going back to 22.2

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New Here ,
Apr 17, 2021 Apr 17, 2021

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How do I do that? Thanks!

 

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Explorer ,
Apr 19, 2021 Apr 19, 2021

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In the app there's a little menu to the top right of each program that you can open and load previous versions.

 

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Community Beginner ,
May 05, 2021 May 05, 2021

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It is very simple.

1. Open Adobe Creative Cloud

2. On the Photoshop listing, click the 3 dots on the right

3. Select "Other Versions"

4. Choose the version you want to replace the current version with

 

That's it!

 

Agree...pain in the neck. I can't imagine how they didn't find this major bug in their testing!

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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The only time I use PS 22 is when I mistakenly click on it. I exclusively use PS 21 at this point. PS 22 is a disaster.

 

I have a suggestion for Adobe: include code that, when the software crashes or freezes, a timer starts that tracks the time it takes to get back to where the user was when the software failed. Use that timer to calculate a credit for user downtime, and at renewal, discount the subscription. Also, automatically include an additional discount for users who are renewing their subscriptions.

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Where is preferences>performance?

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Explorer ,
Apr 15, 2021 Apr 15, 2021

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At the bottom of the Edit menu

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Hi,
It's under the 'Edit' item in the main menu bar at the top of the screen.
Cheers,
Martin.

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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My Photoshop freezes when I try to crop an image after Windows update this morning. 

Windows 10

Photoshop CC 22.3.1

Is there a fix for this?

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New Here ,
Apr 15, 2021 Apr 15, 2021

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may be you know whats the problem. thanks

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Explorer ,
Apr 15, 2021 Apr 15, 2021

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Me too..  The whole program locks up.  Downloading another bug fix install now to see if that helps

 

 

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Ditto with mine. As soon as an image comes out of RAW into PS, it freezes up. There's no escape other than opening task manager and shutting PS down with it.

 

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Having not used PS for sometime until today I find I have exactly the same problem.  Reverting to version 2.2 was the only solution that has worked for me.  Given the date that this issue was first reported over a month ago I am staggered that a proper fix has not yet been provided.

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New Here ,
Apr 17, 2021 Apr 17, 2021

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Can you tell me how to revert? Thank you!

 

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New Here ,
Apr 17, 2021 Apr 17, 2021

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Adobe Help Center Chat told me to revert to 22.2.7 and that fixed the problem. 🙂

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Community Beginner ,
Apr 17, 2021 Apr 17, 2021

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I have this same issue.  In system info I get the notice that GPU snifter crashed 4/11/21.  Under preformance my video card is 'unknown' and use GPU is greyed out.  LRC works fine on same machine.  Revert to earlier version allows work, but not what we are paying for.

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Community Beginner ,
Apr 17, 2021 Apr 17, 2021

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Photoshop 2021 build 22.3.0 locks up whenever I use the crop tool. Also, in preferences/performance, PS tells me it detectes an error in my display driver. I have the Intel UHD Graphics 630 with the latest driver (27.20.100.9316) and Microsoft tells me it's working properly. I'm having to process pictures in PS 21.2.7. 

 

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Explorer ,
Apr 17, 2021 Apr 17, 2021

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The box for use graphic processor is greyed out and I cannot place a check in the box. I updated the graphic card driver but still won't work.

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New Here ,
Apr 17, 2021 Apr 17, 2021

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me too.

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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Go back to 22.3 (instead of 22.3.1) and it's all working again. What a bug...

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Explorer ,
Apr 20, 2021 Apr 20, 2021

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How do I go back to the 22.3 version ??? could you please let me know,thank you.

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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In Adobe Creative Cloud, under Apps, uninstall current version and install
older version. Three dots next to the OPEN button lets you choose versions.

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