P: Photoshop 22.3.1 freezes when using the Crop Tool

New Here ,
Mar 11, 2021 Mar 11, 2021

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Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title, PS-64819}

 

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correct answers 1 Correct answer

Adobe Employee , May 13, 2021 May 13, 2021

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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Community Beginner ,
May 11, 2021 May 11, 2021

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This is just a laugh at us...

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Explorer ,
Apr 27, 2021 Apr 27, 2021

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Versuche das schon seit 14 Tagen aber das Team vom PS rührt sich nicht.............

Sent from Mail for Windows 10

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Does anyone else have this issue? I'm going back to 22.3 and hoping it will be OK again. Got really annoyed today having to kill Photoshop in Task Manager 4 times to shut it down after it froze 😕

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi,

 

We're sorry about the trouble with Photoshop 22.3.1. Please ensure you have all available Windows updates installed on the computer.

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if it helps. If it helps, you can check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try resetting the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Yes, the exact same problem is happening to me now.

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New Here ,
Apr 26, 2021 Apr 26, 2021

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I have same problem and tips supplied by PS do not work for me I do'nt have option  for graphices card 

 

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Explorer ,
Apr 27, 2021 Apr 27, 2021

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I would like to return to 22.3 but system won’t let me

Sent from Mail for Windows 10

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New Here ,
May 06, 2021 May 06, 2021

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I have the same problem where it hangs any time I use the crop tool and had to revert back to version 22.3 as well. My graphics card setting is greyed out so I can't change the setting anyway. Reseting presets and preferences didn't have any effect either.

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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I found a setting in PS that works better. You can use the former crop tool - see attached screenshot. This works better than the original not working tool. I will use this setting until Adobe releases a new update. Sorry that the screenshot is only in German language.

 

Regards,

Thomas

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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This screenshot is better. You can find this setting under "Preferences".

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New Here ,
Apr 27, 2021 Apr 27, 2021

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This has just started happening to me also.

As a company we pay huge amunts of money for Adobe software and for this to happen - not being able to use the basic crop tool, which has started after updating yesterday - is unforgivable of Adobe. There should be an immediate fix for this released. I'm strugging to get this sorted. I'll be in contact with our rep.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Have now downgraded to earlier version via Adobe Crative Cloud. Nvidia not updating to fix Photoshop.

Adobe need to fix this pronto.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Same problem (Windows 10). Checking "use graphics processor" didn't work. Re-installed previous version. Hard to believe such a common tool wasn't checked before release.

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Explorer ,
Apr 27, 2021 Apr 27, 2021

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To Mohit Goyal | Adobe Employee

Hi there,I find the information given by you to fix the crop problem pretty useless as I have tried everything and nothing works just fix the problem or remove the latest,useless upgrade,why should we as your customer fix your problem ? at present I'm using the 2020 version to crop my images which has no problems but that is no solution.

How long will it take to fix this problem ??

 

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Explorer ,
Apr 27, 2021 Apr 27, 2021

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Revert to 22.3 to totally solved the graphic card problem. Don't waste your time solving the issue. It will not work. 

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Explorer ,
Apr 28, 2021 Apr 28, 2021

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I haven't seen any indication they intend to fix it.

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Thanks everyone for your replies and help. Going back to the previous version helped (solution "use graphics processor" did not). I will stick with version 22.3 until the next update, hopefully Adobe will fix it by then.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Nothing worked for me... but i found solution on you tube. One of the file needs to be moved out of ps file folder and everything is working 🙂 

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Do you want to share this with us?

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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right click on photoshop, find file called 'sniffer' and move it out to different file. it should solve the issue.

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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Hi there - I've got a pretty huge problem for a couple of days now. I cannot trim any picture - already opening the crop tool makes photoshop freeze immediatly. I haven't found any other malfunctions, but this one drives me crazy! It definetly worked 5 days ago, and the newest Photoshop update was automatically done 3 days ago. I guess it's since then it is not working. Anybody else having the same issue?

I use Photoshop CC, version 22.3.1, Windows 10.

An error like this has never occured before, I also did not install any new program for a while.

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi,

 

We're sorry about the trouble with Photoshop while trying to use the crop tool. Please go to the Preferences for Photoshop, then Performance & ensure that the option to Use Graphics Processor is enabled. If it is not, please enable it & then relaunch Photoshop to check if that helps.

 

If the option to Use Graphics Processor is greyed out, please check out the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

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Explorer ,
Apr 30, 2021 Apr 30, 2021

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I have the same problem for weeks now and waiting to be fixed but so far nothing very frustrating using the same system as you.


Sent from Mail for Windows 10

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Explorer ,
May 10, 2021 May 10, 2021

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Just go back to v. 22.3.  It will fix the problem.  Then wait for an update...but NOT 22.3.1!

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Community Beginner ,
May 10, 2021 May 10, 2021

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It's been at least a month since this update and still no recognition from
Adobe that there is even a problem, much less work on a solution. The wide
range of graphic cards that are supposedly the issue point to a software
problem rather than an issue with a few old cards. I could accept such
behavior from a free software not a expensive subscription software. Time
to looks elsewhere.

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