P: Photoshop 22.3.1 freezes when using the Crop Tool

New Here ,
Mar 11, 2021 Mar 11, 2021

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Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title, PS-64819}

 

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correct answers 1 Correct answer

Adobe Employee , May 13, 2021 May 13, 2021
Hi, We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html Regards, Nikunj

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Guest
Apr 30, 2021 Apr 30, 2021

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I am experiencing the same problem.  I have updated the driver for my NVIDIA GeForce GT 720 graphics card, tried all the trouble shooting options and nothing. The graphics processor settings are grayed out with the message "Photoshop detected and error......update graphics processor......".  Previous version of Photoshop works fine.  Rediculous, especially since I pay a monthly fee for the software.

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Explorer ,
Apr 30, 2021 Apr 30, 2021

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The crazy part is that they don't seem to care about fixing it. This thread was started over a month and a half ago.

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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Hi. Have a look at mine solution about sniffer file. Not sure what does it do but it worked for me. Just relocate to different file and it should work. 

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Guest
Apr 30, 2021 Apr 30, 2021

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I'll have to try it tomorrow and report back.

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Guest
May 01, 2021 May 01, 2021

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It seems to solve the crop tool probelm with a catch (see below) and for the benefit of others, here is what I did.

 

1.  I went to where the Photoshop program files are located:  C:\Program Files\Adobe\Adobe Photoshop 2021

2.  I found the sniifer.exe file and moved it to my desktop.

3.  I rebooted the machine and the crop tool now works and does not hang BUT it does not appear that Photoshop reconizes my graphics processor.  When I want to check the settings it is grayed out and says unknown.

Screenshot 2021-05-01 100520.jpg

At least the crop tool works and the program is usable again.

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Guest
May 01, 2021 May 01, 2021

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Opps, I can't spell.

 

The file is sniffer.exe

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Explorer ,
Apr 30, 2021 Apr 30, 2021

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Same here for a couple of weeks now..............

Sent from Mail for Windows 10

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New Here ,
May 04, 2021 May 04, 2021

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I'm relieved to see I'm not the only one who has been having this issue, but I'm absolutely floored by Adobe's lack of a reasonable response to this problem we're all having. I've had photoshop since 2014 and this is the worst it's ever performed. What other editing programs are you all using so I can switch over to them and get back to work?

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Explorer ,
May 04, 2021 May 04, 2021

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Affinity Photo at personal level but we are ransomed and under their mercy at office level. 

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New Here ,
May 06, 2021 May 06, 2021

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This issue is driving me nuts! I'm trying the solution of reverting to an older version. 

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Community Beginner ,
May 07, 2021 May 07, 2021

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I have the same issue with 22.3.1 but 22.3 is ok

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New Here ,
May 10, 2021 May 10, 2021

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Way to go Adobe! I can't crop photos after an upgrade. Please issue a fix ASAP, you should know better! WOW what a mess!!! 

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New Here ,
May 11, 2021 May 11, 2021

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Exact same problem for me (Windows 10, Nvidia Geforce GTX 750). Have been using 22.3.1 all week with no problems, suddenly this morning freezes as soon as I try to use the crop tool. "Use graphics processor" box is greyed out with a warning my drivers need updating (noticed that yesterday but ignored it whilst working). I tried all the stuff already mentioned (updated graphics driver, deleted preference files etc) nothing worked UNTIL I went back to previous version 22.3. Everything fine again now, PS automatically using the graphics processor again.Clearly a fix is needed with the next update.

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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Community Beginner ,
May 13, 2021 May 13, 2021

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Adobe could have saved a great deal of face and user support by announcing
that a fix was being worked on. Lets just hope this fix works and they
have learned some transparency is essential dealing with users. --
Sent from My stupid phone,

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Explorer ,
May 13, 2021 May 13, 2021

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Ok!  22.4 supposed to fix this!!!  Who wants to try it?!?!

 

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Explorer ,
May 15, 2021 May 15, 2021

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Update 22.4 seems to have fixed the problem!!!  Yay!!!

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New Here ,
May 11, 2021 May 11, 2021

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Hi.

I am having trouble with Photoshop freezing when I try to use the texttool. There is no problem starting the program or using anything else but when I choose the text too and tru and use it the program freezes and I have to force windows to close it.

 

Any suggestions?

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hi

Have you tried resetting the Tools

2021-05-11 12_49_01-Adobe Photoshop 2021.png

If that doesn't help try a preference reset

2021-05-11 12_49_21-Preferences.png

If neither of the above help try reverting back to version 22.3 from the Creative Cloud app

2021-05-11 11_27_19-Creative Cloud Desktop.png

2021-05-11 11_27_47-Creative Cloud Desktop.png

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New Here ,
May 11, 2021 May 11, 2021

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Thanks Ged!

The preference reset did the magic and now it's working again.

 

Cheers!

 

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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You're welcome 🙂

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Community Beginner ,
May 12, 2021 May 12, 2021

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Text was freezing my PS too. I tried the resetting the tools and resetting to prference that did not work. I had to reinstall the older version. It worked. Thank you for the advice. I did not know I could go back to an older version.

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Photoshop 22.3.0 freezes when I use crop tool. I select it then boom. Won't work. I just tried to use text tool too. Freezes entire program.

 

Yes, I chose to uninstall past versions, didn't think that would be an issue. I saw another post where OP was attacked for uninstalling past apps. Well not everyone has piles of storage for doubling up on Adobe apps so why would that make a difference?

 

Someone will probably call me out for not giving the right info but......we are paying a ridiculous amount for this garbage software. I never had this happen before this update.

 

Info idk I don't post on tech forums so.

 Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 7200U @ 2.50GHz 52 °C
Kaby Lake-U/Y 14nm Technology
RAM
16.0GB Dual-Channel DDR3 (14-17-17-40)
Motherboard
Microsoft Corporation Surface Pro (U3E1)
Graphics
Surface Display (2736x1824@59Hz)
Intel Iris Plus Graphics 640 (Microsoft)
Storage
476GB SAMSUNG KUS040202M-B000 (Unknown (SSD))
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio(SST)

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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»I saw another post where OP was attacked for uninstalling past apps.«

Please post a link to that thread, I am curious to see what you consider »attacking«. 

»Well not everyone has piles of storage for doubling up on Adobe apps so why would that make a difference?«

The difference would not be that the new version performs differently depending on whether the old version has been uninstalled but that, if the new version should turn out to contain a bug that makes it unusable to you, you can easily go back to using the old version. (That it contains bugs seems undebatable but only you can really figure out whether they matter to your individual workflow.)

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html
https://helpx.adobe.com/photoshop/using/preferences.html

 

If you should find it necessary to toll back Photoshop make sure to back-up all your customized presets first. 

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Hi @leafydragon ,

 

I appreciate your frustration. I'm with @c.pfaffenbichler on this one.

We're are independent experts who try and help fellow users.

On that note, here is a thread that may be of use to you.

https://community.adobe.com/t5/photoshop/photoshop-21-1-3-freezes-when-cropping-on-windows-10/td-p/1...

 

Best of luck

mj

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