• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

P: Photoshop 23.0.1 macOS - "Remove Background Tool" crashes

Community Beginner ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

So i must downgrade to 23.0

Bildschirmfoto 2021-11-11 um 12.12.46.png

TOPICS
macOS

Views

518

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Nov 11, 2021 Nov 11, 2021

I found a solution for the problem. In the morning i think, let me reboot my system,....and test again.
Now it works without a crash.

I think, it will cash, when i make the update from 23.0 to 23.0.1 and directly work with the new version.

Votes

Translate

Translate
Adobe
Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

I cannot repro. Does it crash doing this for all documents? If it's a specific file, can you share it?

 

Additionally, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

Ok, yesterday i send directly the crash-report from photoshop to adobe,...

I test with some pictures,... i will test it some more pictures and send a report. I turn off the graphics-processor settings, but it doesnt help. I install it again and test it again, (i love photoshop 😉 )

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

I did a search using the email address you've used to log in here. It's possible you didn't enter an email address when submitting your crash logs, or you used a different email address when submitting.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

i have now install 23.0.1 again,  i test it, and if it crashed i send with this email-adresse again a report.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

I send a new crash report with my email-adress

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

Thanks. I found the crash log. Engineering is investigating. It's related to another issue we're looking into. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

To help us solve the issue in Photoshop, select Help > System Info.

  1. In the System Info dialog, click Copy.
  2. Attach or copy the info here to this thread.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 11, 2021 Nov 11, 2021

Copy link to clipboard

Copied

LATEST

I found a solution for the problem. In the morning i think, let me reboot my system,....and test again.
Now it works without a crash.

I think, it will cash, when i make the update from 23.0 to 23.0.1 and directly work with the new version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines