P: Photoshop 23.0.1 macOS - "Remove Background Tool" crashes

Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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So i must downgrade to 23.0

Bildschirmfoto 2021-11-11 um 12.12.46.png

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correct answers 1 Correct answer

Community Beginner , Nov 11, 2021 Nov 11, 2021
I found a solution for the problem. In the morning i think, let me reboot my system,....and test again. Now it works without a crash.I think, it will cash, when i make the update from 23.0 to 23.0.1 and directly work with the new version.

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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I cannot repro. Does it crash doing this for all documents? If it's a specific file, can you share it?

 

Additionally, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Ok, yesterday i send directly the crash-report from photoshop to adobe,...

I test with some pictures,... i will test it some more pictures and send a report. I turn off the graphics-processor settings, but it doesnt help. I install it again and test it again, (i love photoshop 😉 )

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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I did a search using the email address you've used to log in here. It's possible you didn't enter an email address when submitting your crash logs, or you used a different email address when submitting.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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i have now install 23.0.1 again,  i test it, and if it crashed i send with this email-adresse again a report.

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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I send a new crash report with my email-adress

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Thanks. I found the crash log. Engineering is investigating. It's related to another issue we're looking into. 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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To help us solve the issue in Photoshop, select Help > System Info.

  1. In the System Info dialog, click Copy.
  2. Attach or copy the info here to this thread.

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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I found a solution for the problem. In the morning i think, let me reboot my system,....and test again.
Now it works without a crash.

I think, it will cash, when i make the update from 23.0 to 23.0.1 and directly work with the new version.

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