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P: Photoshop 24.3 Strobes in Black and White when Opening files

New Here ,
Mar 13, 2023 Mar 13, 2023

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when attempting to open a photo in Photoshop on my HP Laptop, details below, the photo appears in the layers tab bottom right, but not in the workspace /desktop: It is a constant Black / White strobe. The desktop /workspace flashes Black and white

.
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.9 GB usable)

System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 21H2
Installed on ‎24/‎03/‎2021
OS build 19044.2604
Experience Windows Feature Experience Pack 120.2212.4190.0

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Mar 22, 2023 Mar 22, 2023

Hi All,

 

Apologies for the flashing/strobing you're experiencing when opening files, this tends to affect older graphics cards (GPU) that don't support all of the aspects of DirectX 12.

 

For Windows:

  1. Update Photoshop to version 24.5 or later
  2. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)"
  3. Check if there's a GPU driver update available and update if so

 

For macOS:

  1. Update Photoshop to version 24.5 or later
  2. Update to a newer or latest ma
...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 30, 2023 Mar 30, 2023

We would like to find out if there are any of you on Windows for whom:

 

A. Use Older GPU Mode is Checked, and

B. Deactivate Native canvas is Unchecked, and

C. are still experiencing this strobing issue with a GPU that supports DirectX 12?

 

If so, could you please provide Photoshop's Help > System Info dialog text in this thread?

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replies 1249 Replies 1249
New Here ,
May 08, 2023 May 08, 2023

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Hilfe!!!

Ich kann meine Bilder egal welches Dateiformat nicht Mehr bearbeiten. Sobald ich in PS ein Bild öffnen möchte, flackert dieses und es hört nicht mehr auf. Die Funktionen KÖNNTE ich theoretisch nutzen, alle Bedienfelder funktionieren, aber ich sehe halt mein Bild nicht. Auf der rechten seite des Programms bekomme ich immerhin die einzelnen Ebenen angezeigt, kann die Ebene kopieren tec. Aber es kommt nicht das Bild. 

Wenn ich nicht bald Hilfe bekomme, habe ich ein ernstes Problem!!!

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LEGEND ,
May 08, 2023 May 08, 2023

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Try enabling "Deactivate Native Canvas" in General Preferences and restarting Photoshop; better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
May 02, 2023 May 02, 2023

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Hi,

I have changed my SSD-M2 from original 128GB to 1TB  on All-in-One HP Envy 27-b170na with integrated Intel graphics 630. I have cloned the original SSD and all works fine but Photoshop. I have re-installed it twice and it does not help.

Whenever I try to open any file - PSD, JPG etc - screen is flashing white and there is nothing I can do.

Has anybody experienced similar behaviour ? Is there a solution to it?

All other applications work fine and there is no problem.

WIll appreciate help.

Regards

Stash Staruch -UK

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Community Expert ,
May 02, 2023 May 02, 2023

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Try going to Preferences >Technology Previews and check Deactivate Native Canvas. Then close and restart Photoshop.

Dave

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New Here ,
May 02, 2023 May 02, 2023

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Hej Dave

Great thank from me also. I had the similar problem with the white flashing screen - and now it works again.

Kind regards, Marianne

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New Here ,
May 08, 2023 May 08, 2023

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Hi  Where do I locate "preference" using a PC, not MAC

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Community Expert ,
May 08, 2023 May 08, 2023

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'Where do I locate "preference" using a PC, not MAC'

Menu - Edit > Preferences

Dave

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LEGEND ,
May 08, 2023 May 08, 2023

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"Hi  Where do I locate "preference" using a PC, not MAC:

 

For both; navigate to Photoshop's Preferences folder.
(macOS only) Open the Preferences folder in the Library folder**, and drag the Adobe Photoshop Settings folder to the Trash from the following path:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

 

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings

 

**Note:The user Library folder is hidden by default on macOS. Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
May 02, 2023 May 02, 2023

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Dave -THANK YOU VERY MUCH for your fastest possible reply.

It worked and I am most grateful.

Thank yoi.

Have a nice rest iof the day

Kind regards- Stash

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May 09, 2023 May 09, 2023

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포토샵에 들어가서 사진을 불러오면 사진이 안나오고 화면이 깜빡거려요

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Community Expert ,
May 09, 2023 May 09, 2023

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In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

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New Here ,
May 09, 2023 May 09, 2023

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Aldueren_0-1683635461006.png

Aldueren_1-1683635481805.png

When I open a file, screen blinks like this and I cannot see my work. 

Thanks

esrademirbilek@yahoo.com

 

 

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New Here ,
May 08, 2023 May 08, 2023

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Bonjour

j'ai un soucis avec les nouvelles version (24.4.1 et 24.3) je les télécharges et quand j'ouvre une photo mon ecran ce mets a clignoiter en noir et blanc !!!

j'ai du reinstaller la version 24.2.1

quelqu'un a une explication ou une solution svp

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Community Expert ,
May 08, 2023 May 08, 2023

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In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

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New Here ,
May 09, 2023 May 09, 2023

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Thanks you Jeff

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New Here ,
May 08, 2023 May 08, 2023

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When I upload an image in photoshop, it just becomes a flashing light.

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Community Expert ,
May 08, 2023 May 08, 2023

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In photoshop go to Edit>Preferences>Technology Previews, check Deactiveate Native Canvas, then restart photoshop

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Community Beginner ,
May 09, 2023 May 09, 2023

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I have updated to the latest Ps 24.4.1 but now when I load the screen flashes all the time, how can I stop this?

 

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Community Expert ,
May 09, 2023 May 09, 2023

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open photoshop>edit>preferences>technology preview>check "disable native canvas"

then restart photoshop

 

============================

<moved from cc desktop bugs>

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New Here ,
May 10, 2023 May 10, 2023

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Estou com problemas no photoshop. Quando abri algum arquivo a tela do arquivo fica piscando e nao carrega a imagem que preciso trabalhar. Ja desisntalei a versão mais recente e troquei mas o problema persiste.

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New Here ,
May 15, 2023 May 15, 2023

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I needed to substitute my PC HD and, so, had to reinstall all the apps. Although the Photoshop doens´t work. When i try to open an archive, the screen starts to flicker and i cannot use this.

Who knows how to fix this problem?

 

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New Here ,
May 15, 2023 May 15, 2023

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No matter what image I try to open, new or existing, the interface screen rapidly flickers black and white.
I have tried restarting and reinstalling to no avail.
Any ideas?

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Community Expert ,
May 15, 2023 May 15, 2023

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@John273059545sb1 

 

open photoshop preferences>technology preview>check "disable native canvas"

restart photoshop

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New Here ,
May 15, 2023 May 15, 2023

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Acabo de actualizar mi Photoshop y ahora el programa no abre archivos, y muestra en el area de trabajo una intermitencia entre un fondo blanco y negro.

video demostrando como se muestra mi photoshop

(El programa si arranca, el problema esta al abrir archivos, ya sean imagenes o .psd, tanto con archivos desde la nube como desde pc)

 

Version actual v 24.4.1, S.O. Windows 10 Home

 

Por favor ayuda

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Community Expert ,
May 15, 2023 May 15, 2023

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Open Photoshop Preferences>Technology Preview>Check "Disable Native Canvas"

Restart Photoshop

 

---------------------

<moved from CC Desktop bugs>

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