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P: Photoshop won't open because scratch disks are full

New Here ,
Jan 19, 2018 Jan 19, 2018

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I am running Photoshop CC on my MacBook Air with macOS Sierra. Every time I attempt to open Photoshop through any means, the following message appears: "Could not initialize Photoshop because the scratch disks are full", and Photoshop does not open. I tried clearing space from my Mac in general including several GB worth of apps and removing several cache files, but nothing seems to work. I also tried holding down the command and option keys to reveal the Scratch Disk Preferences, and it lets me select the Startup and MacIntosh HD. Again, nothing worked. Anyone know how to fix this message, and/or clear scratch disk space?Screen Shot 2018-01-19 at 8.36.51 PM.png

 

{Moderator note: Edited the thread title PS-65057}

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correct answers 2 Correct answers

New Here , Dec 02, 2017 Dec 02, 2017

This is super late, but for anyone else who runs into this issue...Similar thing happened to me. Do you make new files by pixel size or by inches? I usually go by pixels (ex: 2500x3000 or something like that), but I apparently I had accidentally switched to inches and it would only let me max the numbers to 1000. Went back to pixels and it all worked out!

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Adobe Employee , May 05, 2021 May 05, 2021

Hi all,

 

We're sorry for the scratch disk issue. Take a look at the following troubleshooting article which can help you to resolve the "Scratch disk is full" error: Troubleshoot scratch disk full errors in Photoshop

 

Please have a look and let us know if that helps.

 

Thanks,

Mohit

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New Here ,
Dec 19, 2018 Dec 19, 2018

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Thank you!!

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New Here ,
Feb 07, 2019 Feb 07, 2019

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This really helps. Thanks

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New Here ,
Sep 21, 2019 Sep 21, 2019

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I had to search WAY too long for this! This should be more obvious, more easy to find or know somehow. I had the issue that the scratch disk was no longer there, and in order to change the scratch disk you have to launch it. Finding this simple key combination earlier would have saved me about 2 hours of googling! Thank you!

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New Here ,
Mar 26, 2020 Mar 26, 2020

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Hello,

I just have had a weird problem :

I always do banners that I sent to the printer and today I had a problem. I could work on the file (doc; 742.8Mo/931.2Mo) the file is 267x208cm at 150 dpi.

I could work no problem but when saving as PDF it said that there wasn't enough space. I could get around it so saved and rebooted the iMac.

On the start, I opened Photoshop and it said that the scratch disks were full thus impossible to star Photoshop.

I went to the appel logo and clicked "about this Mac/storage." it says that my HD has has 231 Go free out of 1.03 To.

The document I work on is stored in an external drive  of 3To (518 free Go).

I have 32 Go of memory DDR4 and allowed photoshop to use 90% if needed.

I'm under Catalina.

When I chose the scratch drive it tells me that my HD - Data has only 26 Go free space when I empied a lot of space from videos etc.

Now when I go in Disk Utilities it says that my Fusion Drive has Mac-HD and MacHD - Data. Mac HD is almost empy and Mac HD - Data is almost full with only 26 Go of free space. How is that possible?

I just tried to uninstall via the Creative Cloud App but it give me an error to unstall #105

Any clues?

 

Capture d’écran 2020-03-26 à 21.31.17.png

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Here is what I found as I solved it. My drop box needed to be renewed but the credit card was expired thus I had everything being copied into my HDD filling up my computer. I updated my credit card and had access to the whole drop box thus had again space. 

hope it helps!

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Worked a treat for me thanks

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New Here ,
Sep 02, 2022 Sep 02, 2022

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quote

I just had the same problem and found this on the Adobe photoshop support website

(Optimize performance Photoshop):

Note:

If Photoshop cannot launch because the scratch disk is full, hold down the Cmd + Opt keys (Mac) or Ctrl + Alt keys (Windows) on launch to set a new scratch disk.

 

I was able to reset the scratch disk and so far Photoshop is launching fine. Hope this helps someone!

 

thats great i have reset scratch disk by ctrl+alt and reload it start working thanks for your short tip


By @Michelle_Donaldson_UC

 

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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That doesn't solve the underlying problem of a disk that is almost full. It may work for a short while, but it will come back.

 

It cannot be emphasized enough: this is not a Photoshop setting or preference. It's real, physical disk space, and if you don't have enough of it, Photoshop can't function. Not to mention that your whole machine may freeze up. Clear out more space! that's the only real answer to this.

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New Here ,
Sep 10, 2018 Sep 10, 2018

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How do you change scratch disks? I only get 2 choices None or Hard drive on 2nd, 3rd and 4th. First option is Startup or Hard drive

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Community Expert ,
Sep 10, 2018 Sep 10, 2018

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First you must have a second internal or external drive attached and it must be formatted for the system it is on.

HFS+ for Mac, and NTFS if it is Windows. Photoshop will not list it otherwise even if it shows up on the Desktop.

There is a drop-down menu for each drive in the dialog. Click on it to see if your disk is listed and select it. Click OK to confirm.

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New Here ,
Sep 24, 2019 Sep 24, 2019

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If we do have an internal drive, how do we format it for NTFS. I only have the option to format it to c:/

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New Here ,
Sep 24, 2019 Sep 24, 2019

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I looked and it is formatted correctly, but it still doesn't show up in the drop down menu.

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New Here ,
May 24, 2019 May 24, 2019

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I have put my hard drive in and changed the disk drive to that. But does that mean that I can’t use photoshop without my hard drive  plugged in ??

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LEGEND ,
May 24, 2019 May 24, 2019

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Not if your internal drive is too full to work.

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New Here ,
May 27, 2019 May 27, 2019

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I found a fix for a scratch disk issue that would almost make my D: and E: drives full, (scratch disk locations)*

What happened was I tried to make a new document in 1000x1000. Once I did that, my two D: and E: drives went from 300 GB and 200 GB space free, to 6 GB free on both. The issue was that I used "inches", and not "pixels" when creating the document. I didn't find a fix for this until 8 hours, so anyone else with that issue can relax with 500 GB of temp files overloading their drives .

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New Here ,
May 02, 2020 May 02, 2020

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this is what I was looking for, thanks man! made the same mistake lol

 

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New Here ,
Nov 18, 2019 Nov 18, 2019

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Hello,

I am currently having an issue with scratch disks where I cannot open up Photoshop whatsoever to change my preferences, and it gives me no options to change or update my scratch disk preferences. Please help!

adobe 1.jpgadobe 2.jpg

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Community Expert ,
Nov 18, 2019 Nov 18, 2019

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Your disk really is full, 3.75GB free is almost down to nothing at all. You don't get an option to change it because that's the only disk you have.

 

You really need to clear out space ASAP! You will soon have much bigger problems than Photoshop. Consider this an early warning before the machine freezes up completely.

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Community Beginner ,
Sep 13, 2020 Sep 13, 2020

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D_Fosse, This response, although perhaps accurate, is not helpful for me. Ok, so I need to clear space ASAP. What kind of space are we talking about? What type of data needs to be eliminated? I have very little on this computer - it is new. But I have about the same disk space - 3.75GB as the above example, which sounds like a lot of space to me. So again, what kind of files or data needs to be eliminated?

thank you

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Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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Hi all,

 

We have several suggestions for the Scratch disk full error listed on our KB article here: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#Troubleshootscratchdisksarefu...

 

Please have a look and try the suggestions listed there.

 

Let us know if that helps.

 

Regards,

Pete

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New Here ,
May 24, 2020 May 24, 2020

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Please help! It won't let me do anything because 'my scratch disk is full' even tho in the preferences I have my hard drive with over 800 GB selected. What do I do? (Sorry for bad quality picture) 

745907A8-12CF-49AE-BA3F-BDA3670814E3.jpegthank you! 

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May 24, 2020 May 24, 2020

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Hi there,

 

Sorry that you're getting an error "Scratch disk full" while using Photoshop.

 

Which version of Photoshop and the operating system you're working with? In Photoshop, you can check that by going to Help > System Info.

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#Troubleshootscratchdiskfuller... and let us know if that helps?

 

Thanks,

Akash

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Community Expert ,
May 25, 2020 May 25, 2020

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hi check the following video hope it helps you.....regards

 

https://youtu.be/kX9SbSnqY0g

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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New Here ,
Feb 13, 2021 Feb 13, 2021

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I cant even get on to the photoshop page. I say my disk is full, then close.

 

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New Here ,
Feb 23, 2021 Feb 23, 2021

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I'm having the same problem. My photoshop is up to date too as I only downloaded it yesterday.

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