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P: Photoshop won't open because scratch disks are full

New Here ,
Jan 19, 2018 Jan 19, 2018

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I am running Photoshop CC on my MacBook Air with macOS Sierra. Every time I attempt to open Photoshop through any means, the following message appears: "Could not initialize Photoshop because the scratch disks are full", and Photoshop does not open. I tried clearing space from my Mac in general including several GB worth of apps and removing several cache files, but nothing seems to work. I also tried holding down the command and option keys to reveal the Scratch Disk Preferences, and it lets me select the Startup and MacIntosh HD. Again, nothing worked. Anyone know how to fix this message, and/or clear scratch disk space?Screen Shot 2018-01-19 at 8.36.51 PM.png

 

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correct answers 1 Correct answer

Adobe Employee , May 05, 2021 May 05, 2021
Hi all, We're sorry for the scratch disk issue. Take a look at the following troubleshooting article which can help you to resolve the "Scratch disk is full" error: Troubleshoot scratch disk full errors in Photoshop Please have a look and let us know if that helps. Thanks, Mohit

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Adobe Community Professional ,
May 07, 2020 May 07, 2020

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Photoshop is freshly open on my system currently (which has 64MB RAM), with no files open,  and the scratch disk size is 5.3GB on a disk with 1.2TB free space. So no, 2.73 GB free space is not enough. In fact if your scratch disk is sharing space with your operating system (as opposed to being on a separate disk) then you are going to run into much bigger issues than Photoshop not opening.

 

Dave

 

 

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New Here ,
May 07, 2020 May 07, 2020

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Ok, thanks, let me clean up my hard drive....

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New Here ,
Jul 28, 2021 Jul 28, 2021

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I'm trying to use an external drive specifically for my scratch disks for Adobe Photoshop, but whenever I open the preferences to select my flash drive it doesnt show up. I've quit, logged out of, and even uninstalled photoshop and reinstalled it after my external drive connected to my computer but I still can't get it to show up as an option. Am I doing something wrong?

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New Here ,
Jan 21, 2018 Jan 21, 2018

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Hey there, I recently renewed my photography plan but I cannot seem to open photoshop.

Upon launching the application I am greeted with this message.

I would change the scratch disks to my e: drive, which has 2 terabytes available, but I am not able to click on anything.

This goes for basically everything on my computer, I am getting messages saying that my c: drive is full, which it is, but I cannot figure out how to change/move things to my e: drive.

Any help is appreciated.

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LEGEND ,
Jan 21, 2018 Jan 21, 2018

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You generally can’t move any system files or apps. You can COPY your own files and delete the original. Whether this helps depends on what your C drive is full of. You need to examine what is using the space, in detail. You could waste time moving thousands of small files for no gain.

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Adobe Community Professional ,
Jan 21, 2018 Jan 21, 2018

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First of all, run Windows Disk Cleanup. If necessary run several passes, progressively checking more options.

Most of the remaining junk tends to accumulate under your user account. This is where you can really free up space.

Just to start somewhere random, look at you Bridge cache. It can easily grow to tens of gigabytes - and note that previous versions' caches do not get deleted when you uninstall! There are lots of these.

There is an excellent free utility called WinDirStat (google it). Armed with this, you can really clean house. This is a screenshot from my own system - the outlined area is my user account. Expand the folder and you can chase the files down to the last dusty corner:

windirstat.png

The big red blobs to the right are hibernation and pagefile. You can disable hibernation and reclaim all that space - I don't remember how, but I'm sure someone else does.

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