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P: Program error while opening or creating new document after Photoshop 22.1 update

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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correct answers 1 Correct answer

Adobe Employee , May 24, 2021 May 24, 2021
Hi all, 05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback. Here's how you update Photoshop to its latest version: Update Creative Cloud apps Thanks, Mohit

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replies 1038 Replies 1038
Explorer ,
Apr 29, 2021 Apr 29, 2021

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OMG! This solved my issue too! THANK YOU, THANK YOU, THANK YOU! Not sure why ctrl+alt+shift didn't do it - it's basically the same thing but whatever...this worked and now I can get back to work!♥

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Hi there,

 

We're sorry for the save issue. Could you please share the PSD file with us so that we can test the same at our end? You can upload the file on the Creative Cloud Desktop app or Dropbox and share the downloadable link via private message. 

 

Thanks,

Mohit

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Thanks, I also had to go back to an older version 22.0 for me.  Have no clue what is going on with adobe but I can now work again.

Thanks for the reply & help

 

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New Here ,
May 07, 2021 May 07, 2021

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Hello, ever since installing the update to 22.3.1, the app crashes on startup. I'm pasting the top part of the bug report, below. Any suggestions?

 

Process: Adobe Photoshop 2021 [1128]
Path: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/Adobe Photoshop 2021
Identifier: com.adobe.Photoshop
Version: 22.3.1 (22.3.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop 2021 [1128]
User ID: 502

Date/Time: 2021-05-07 16:00:03.281 -0400
OS Version: Mac OS X 10.15.7 (19H1030)
Report Version: 12
Bridge OS Version: 5.3 (18P4556)
Anonymous UUID: A5302B52-4D28-D2EB-585A-D56F3AF12F0D


Time Awake Since Boot: 580 seconds

System Integrity Protection: enabled

Crashed Thread: 13 GPU Sniffer Launcher

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000004e0
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1128]

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New Here ,
May 10, 2021 May 10, 2021

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I have this problem too!

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New Here ,
May 10, 2021 May 10, 2021

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guys this worked for me, I posted it a while ago, check if it works for you! THIS IS WHAT IT WORKED FOR ME!: I was having the problem of not being able to save the .PSD files "because of a program error". I went to Photoshop, preferences, general, and clicked on "restart preferencees when exit", then OK, restart photoshop and it works now. hope its same for you 😉

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New Here ,
May 14, 2021 May 14, 2021

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Even with today's 22.4 I keep getting the same old "Unable to save ... because of a program error"... I can hardly save any file.

 

This only happens with files I re-open from Lightroom. So new PSD file will get saved normally. Only when I re-open and edit them they can't be saved.

 

The save progress then is very jumpy, i.e. from 10% to 55% to 96% where it hangs for a moment to then fail.

 

I have to then save my file under a different name and re-sync my LR library which is really annoying!

 

I have attached both my error log and system config. So please fix this once and for all.

 

Kind regards,
Matt

 

Please fix this  

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New Here ,
May 19, 2021 May 19, 2021

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I started having this error today. I went through all the steps multiple times with no luck. It only ocurrs when I open a TIFF file from LR and try to save it. Does not happen when I open a RAW image and then save. Here is the system info-Thanks for your help!

 

Adobe Photoshop Version: 22.4.1 20210518.r.211 7b18b4f x64
Number of Launches: 3
Operating System: Mac OS 11.2.3
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4200 MHz
Built-in memory: 65536 MB
Free memory: 37807 MB
Memory available to Photoshop: 58701 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.480
ACP.local Status:
- SDK Version: 1.45.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.11.0.12
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.80.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on 6/16/16 at 11:11:42 PM (Initializing OpenCL and OpenCL enabled features)
------- GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 580
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
VRAM: 8,589 MB
Required VRAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
GPU Allow Normal Mode: True
GPU Allow Advanced Mode: True
GPU Drawing Mode: Advanced
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
High DPI Monitor
Main Display
Start sniffer 2021-05-19 23:27:45
sniffer -app=Photoshop -verbose=1 -comment=Photoshop Version: Adobe Photoshop 22.4.1 20210518.r.211 7b18b4f x64
# Photoshop Version: Adobe Photoshop 22.4.1 20210518.r.211 7b18b4f x64
Start platform native
# displays: 1
Display 0
Display: 69938932
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 580 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 580
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69938932
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native

Start platform OpenGL
# displays: 1
Display 0
Display: 69938932
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915464 index=0 preferred=1)

# devices: 1
Device 0
Name: AMD Radeon Pro 580 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69938932
GPU accessible RAM: 8,192 MB
VRAM: 8,192 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.2.15)
Device version: 2.1 (2.1 ATI-4.2.15)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915464
Display mask: 2047
End platform OpenGL

Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon Pro 580 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Dec 21 2020 17:26:36))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 26 GB / s
Compute score: 2,319.65
Device name string: AMD Radeon Pro 580 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL

End sniffer 2021-05-19 23:27:45
------- GPU
License Type: Subscription
Serial number: 96040375809989017613
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2021/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 931.5G, 280.0G free
Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

Installed components:

dvametadata.framework dvametadata 14.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.dabacbb 79.dabacbb
ICUUnicode.framework ICUUnicode 12.1.d22a981
ICUConverter.framework ICUConverter 12.1.d22a981
AdobeCrashReporter.framework AdobeCrashReporter 10.1.4
boost_system.framework boost_system 14.0.0.0
AdobeACE.framework AdobeACE 2.20.2 79.058b66a.
dvanet.framework dvanet 14.0.0.0
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 14.0.0.0
dvascripting.framework dvascripting 14.0.0.0
dvaappsupport.framework dvaappsupport 14.0.0.0
dvaunittesting.framework dvaunittesting 14.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.9.2 79.d85f1ec.
AIDE.framework AIDE 1.5.0 79.3c4373a
boost_chrono.framework boost_chrono 14.0.0.0
dynamiclink.framework dynamiclink 14.0.0.0
dvaaccelerate.framework dvaaccelerate 14.0.0.0
dvametadataUI.framework dvametadataUI 14.0.0.0
boost_filesystem.framework boost_filesystem 14.0.0.0
AdobeBIB.framework AdobeBIB 1.2.3 79.058b66a.
AdobeXMPFiles.framework AdobeXMPFiles 79.dabacbb 79.dabacbb
AdobeLinguistic.framework 14.3.0.4a21dc2
dvaplayer.framework dvaplayer 14.0.0.0
PlugPlugOwl.framework PlugPlugOwl 10.1.0.15
libzip.framework libzip 14.0.0.0
AdobeAGM.framework AdobeAGM 4.30.87 79.058b66a.
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 6.0.0 79.66dd0cd.
AdobePDFL.framework AdobePDFL 15.0.0 79 . ecac319
dvavulcansupport.framework dvavulcansupport 14.0.0.0
dvacore.framework dvacore 14.0.0.0
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.9.2 79.d85f1ec.
dvatransport.framework dvatransport 14.0.0.0
AdobeXMP.framework AdobeXMPCore 79.dabacbb 79.dabacbb
AdobeJP2K.framework AdobeJP2K 1.2.4 79.a664172
dvaaudiodevice.framework dvaaudiodevice 14.0.0.0
LogSession.framework LogSession 8.2.0.16
PlugPlugExternalObject.framework 10.1.0.15
utest.framework utest 14.0.0.0
AdobeSVGAGM.framework AdobeSVGAGM 1.0.0 79.abfb21f.
dvametadataapi.framework dvametadataapi 14.0.0.0
WRServices.framework WRServices 16.1.0 16.1.0.0
AdobeBIBUtils.framework AdobeBIBUtils 1.1.1 79.058b66a.
boost_threads.framework boost_threads 14.0.0.0
AdobeCoolType.framework AdobeCoolType 5.17.0 79.058b66a.
boost_regex.framework boost_regex 14.0.0.0
boost_program_options.framework boost_program_options 14.0.0.0
dvamediatypes.framework dvamediatypes 14.0.0.0
AdbePM.framework AdbePM 5.5.00.377282 1.629038
boost_date_time.framework boost_date_time 14.0.0.0
dynamic-torqnative.framework Torq Native uxp-5.0.3.86
AdobeMPS.framework AdobeMPS 5.8.1.48740 79.27c2bd3
dvaui.framework dvaui 14.0.0.0
ICUData.framework ICUData 12.1.d22a981
dvamarshal.framework dvamarshal 14.0.0.0
Unified Extensibility Platform uxp-5.0.3.86


Required plugins:

Accented Edges 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 22.4.1, © 2014-2021 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Analog Efex Pro 2 5.0.1.61, Copyright c2000-2018, DxO Labs - from the file “Analog Efex Pro 2.plugin”
Angled Strokes 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “Average.plugin”
BackgroundFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “BackgroundFilter.plugin”
Bas Relief 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 13.2 (738), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 13.2 (738), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 22.4 © 2002-2021 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Efex Pro 4 5.0.1.61, Copyright c2000-2018, DxO Labs - from the file “Color Efex Pro 4.plugin”
Color Halftone 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 22.4 © 2003-2021 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dfine 2 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “Dfine2.plugin”
Dicom 22.4 © 2003-2021 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Entropy 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 22.4 © 2012-2021 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 22.4 © 1990-2021 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
FineStructuresFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “FineStructuresFilter.plugin”
Fresco 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 22.4 © 2021 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDR Efex Pro 2 5.0.1.61, Copyright c2000-2018, DxO Labs - from the file “HDR Efex Pro 2.plugin”
HDRMergeUI 22.4, Copyright © 2002-2021 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HotPixelsFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “HotPixelsFilter.plugin”
HSB/HSL 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IGES 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “U3D.plugin”
Ink Outlines 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 22.4 © 2001-2021 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 22.4.1, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 22.4.1, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 22.4.1, © 2001-2021 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Merge to HDR Efex Pro 2 5.0.1.61, Copyright c2000-2018, DxO Labs - from the file “HDR Efex Pro 2 Automation.plugin”
Mezzotint 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 22.4 © 1990-2021 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 22.4 © 1990-2021 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Nik Collection Selective Tool 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SelectivePalette.plugin”
Note Paper 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 22.4 © 1989-2021 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 22.4 © 1989-2021 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 22.4 © 1989-2021 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
PRC 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “U3D.plugin”
Radial Blur 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 22.4 © 2003-2021 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 22.4 © 2012-2021 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 22.4.1, © 1999-2021 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 22.4, © 2002-2021 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
ShadowsFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “ShadowsFilter.plugin”
Shake Reduction 22.4.1, © 2014-2021 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
Sharpener Pro 3: (1) RAW Presharpener 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SHP3RPS.plugin”
Sharpener Pro 3: (2) Output Sharpener 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SHP3OS.plugin”
Shear 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Silver Efex Pro 2 5.0.1.61, Copyright c2000-2018, DxO Labs - from the file “Silver Efex Pro 2.plugin”
Skewness 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
SkinFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SkinFilter.plugin”
SkyFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “SkyFilter.plugin”
Smart Blur 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “Solarize.plugin”
Spaces 22.4, © 2015-2021 Adobe. All rights reserved. - from the file “Spaces.plugin”
Spatter 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
StrongNoiseFilter 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “StrongNoiseFilter.plugin”
Sumi-e 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Topaz DeNoise AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazDeNoiseAI.plugin”
Topaz Sharpen AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazSharpenAI.plugin”
Torn Edges 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
U3D 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “U3D.plugin”
Underpainting 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin”
Viveza 2 5.0.1.61, Copyright ©2000-2018, DxO Labs - from the file “Viveza2.plugin”
Water Paper 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 22.4 © 1989-2021 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins:

ON1 Develop 2019 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Develop 2019-suite.plugin/”
ON1 Develop 2019 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Develop 2019-suite.plugin/”
ON1 Develop 2019 Filter 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Develop 2019-suite.plugin/”
ON1 Effects 2019 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Effects 2019-suite.plugin/”
ON1 Effects 2019 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Effects 2019-suite.plugin/”
ON1 Effects 2019 Filter 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Effects 2019-suite.plugin/”
ON1 Portrait 2019 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Portrait 2019-suite.plugin/”
ON1 Portrait 2019 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Portrait 2019-suite.plugin/”
ON1 Portrait 2019 Filter 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Portrait 2019-suite.plugin/”
ON1 Resize 2019 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Resize 2019-suite.plugin/”
ON1 Resize 2019 Engine Automation 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Resize 2019-suite.plugin/”
ON1 Resize 2019 Engine Filter 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Resize 2019-suite.plugin/”
ON1 Resize 2019 Filter 13.7.0, Copyright © 2019 ON1, Inc. All rights reserved. - from the file “/Applications/Adobe Photoshop 2021/Plug-ins/ON1 Resize 2019-suite.plugin/”

Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.2.0.21 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-4.2.0/"
CDO: 1.87.0
CmdN: 1.7.6
CDP: 1.110.0
Discover Panel (Loaded) 1.5.0.23 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/"

ccx-timeline (Prepared) 2.6.37.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/"

CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.sharesheet/"

CC Libraries Panel (Prepared) 3.12.168.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.cclibrariespanel/"

Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"

Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/"

Photoshop Personalization (Loaded) 2.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/"

Plugins Panel (Prepared) 1.2.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/"

Neural Filters (Registered) 1.6.5.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/"


Extensions:

New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4”
Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/index.html”
Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8”
com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/capture/capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/stock-panel-licensing/index.html”
ON1 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/onOne/index.html”
Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/manager.html”

Installed TWAIN devices: NONE

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I started getting this error yesterday. I have been through the troubleshooting steps twice. Photoshop 22.4.1

 

Adobe Photoshop Version: 22.4.1 20210518.r.211 7b18b4f x64 Number of Launches: 3 Operating System: Mac OS 11.3.1 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2300 MHz Built-in memory: 16384 MB Free memory: 7927 MB Memory available to Photoshop: 12823 MB Memory used by Photoshop: 69 % SAM SDK Version: 2.0.0-main.480 ACP.local Status: - SDK Version: 1.45.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.11.0.12 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 60 seconds Live Edit Client SDK Version: 3.80.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 3 Font Preview: Medium TextComposer: Latin ------- GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 560X
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
VRAM: 4,294 MB
Required VRAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
GPU Allow Normal Mode: True GPU Allow Advanced Mode: True GPU Drawing Mode: Advanced Display: 1 Display Bounds: top=0, left=0, bottom=1440, right=2560 Main Display Display: 2 Display Bounds: top=0, left=-2560, bottom=1440, right=0 Start sniffer 2021-05-20 08:22:55
sniffer -app=Photoshop -verbose=1 -comment=Photoshop Version: Adobe Photoshop 22.4.1 20210518.r.211 7b18b4f x64
# Photoshop Version: Adobe Photoshop 22.4.1 20210518.r.211 7b18b4f x64
Start platform native
# displays: 2
Display 0
Display: 1952342476
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (596.55 335.56)
Pixel size: (0.233028 0.233028)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 560X index=0 preferred=1)

Display 1
Display: 1952342475
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-2,560 0) -> (0 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (596.55 335.56)
Pixel size: (0.233028 0.233028)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 560X index=0 preferred=1)

# devices: 2
Device 0
Name: AMD Radeon Pro 560X
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
1952342476
1952342475
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN

Device 1
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: EMBEDDED
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 1,610 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native

Start platform OpenGL
# displays: 2
Display 0
Display: 1952342476
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (596.55 335.56)
Pixel size: (0.233028 0.233028)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: NONE

Display 1
Display: 1952342475
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-2,560 0) -> (0 1,440), w=2,560, h=1,440)
Dimensions: (2,560 1,440)
Physical size: (596.55 335.56)
Pixel size: (0.233028 0.233028)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: NONE

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,536 MB
VRAM: 1,536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 INTEL-16.2.16)
Device version: 2.1 (2.1 INTEL-16.2.16)
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16925961
Display mask: 63
End platform OpenGL

Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 1,610 MB
VRAM: 1,610 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 28 2021 03:51:16))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 21 GB / s
Compute score: 73.7962
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel Inc.
Platform name string: Apple
Platform vendor string: Apple

Device 1
Name: AMD Radeon Pro 560X Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Feb 28 2021 03:51:16))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 24 GB / s
Compute score: 255.618
Device name string: AMD Radeon Pro 560X Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL

End sniffer 2021-05-20 08:22:55
------- GPU
License Type: Subscription Serial number: 90970629957227518549 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 465.6G, 138.3G free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components: dvametadata.framework dvametadata 14.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.dabacbb 79.dabacbb ICUUnicode.framework ICUUnicode 12.1.d22a981 ICUConverter.framework ICUConverter 12.1.d22a981 AdobeCrashReporter.framework AdobeCrashReporter 10.1.4 boost_system.framework boost_system 14.0.0.0 AdobeACE.framework AdobeACE 2.20.2 79.058b66a. dvanet.framework dvanet 14.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 14.0.0.0 dvascripting.framework dvascripting 14.0.0.0 dvaappsupport.framework dvaappsupport 14.0.0.0 dvaunittesting.framework dvaunittesting 14.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.9.2 79.d85f1ec. AIDE.framework AIDE 1.5.0 79.3c4373a boost_chrono.framework boost_chrono 14.0.0.0 dynamiclink.framework dynamiclink 14.0.0.0 dvaaccelerate.framework dvaaccelerate 14.0.0.0 dvametadataUI.framework dvametadataUI 14.0.0.0 boost_filesystem.framework boost_filesystem 14.0.0.0 AdobeBIB.framework AdobeBIB 1.2.3 79.058b66a. AdobeXMPFiles.framework AdobeXMPFiles 79.dabacbb 79.dabacbb AdobeLinguistic.framework 14.3.0.4a21dc2 dvaplayer.framework dvaplayer 14.0.0.0 PlugPlugOwl.framework PlugPlugOwl 10.1.0.15 libzip.framework libzip 14.0.0.0 AdobeAGM.framework AdobeAGM 4.30.87 79.058b66a. adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0.0 79.66dd0cd. AdobePDFL.framework AdobePDFL 15.0.0 79 . ecac319 dvavulcansupport.framework dvavulcansupport 14.0.0.0 dvacore.framework dvacore 14.0.0.0 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.9.2 79.d85f1ec. dvatransport.framework dvatransport 14.0.0.0 AdobeXMP.framework AdobeXMPCore 79.dabacbb 79.dabacbb AdobeJP2K.framework AdobeJP2K 1.2.4 79.a664172 dvaaudiodevice.framework dvaaudiodevice 14.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 10.1.0.15 utest.framework utest 14.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 1.0.0 79.abfb21f. dvametadataapi.framework dvametadataapi 14.0.0.0 WRServices.framework WRServices 16.1.0 16.1.0.0 AdobeBIBUtils.framework AdobeBIBUtils 1.1.1 79.058b66a. boost_threads.framework boost_threads 14.0.0.0 AdobeCoolType.framework AdobeCoolType 5.17.0 79.058b66a. boost_regex.framework boost_regex 14.0.0.0 boost_program_options.framework boost_program_options 14.0.0.0 dvamediatypes.framework dvamediatypes 14.0.0.0 AdbePM.framework AdbePM 5.5.00.377282 1.629038 boost_date_time.framework boost_date_time 14.0.0.0 dynamic-torqnative.framework Torq Native uxp-5.0.3.86 AdobeMPS.framework AdobeMPS 5.8.1.48740 79.27c2bd3 dvaui.framework dvaui 14.0.0.0 ICUData.framework ICUData 12.1.d22a981 dvamarshal.framework dvamarshal 14.0.0.0 Unified Extensibility Platform uxp-5.0.3.86 Required plugins: Accented Edges 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 22.4.1, © 2014-2021 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 13.2 (738), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 13.2 (738), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 22.4 © 2002-2021 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 22.4 © 2003-2021 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 22.4 © 2003-2021 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 22.4 © 1993-2021 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 22.4 © 2006-2021 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 22.4 © 2012-2021 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 22.4 © 1990-2021 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 22.4.1, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 22.4.1, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 22.4.1, © 1991-2021 Adobe. 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All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 4.2.0.21 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-4.2.0/" CDO: 1.87.0
CmdN: 1.7.6
CDP: 1.110.0 Discover Panel (Loaded) 1.5.0.23 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/" ccx-timeline (Prepared) 2.6.37.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/" CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.sharesheet/" CC Libraries Panel (Prepared) 3.12.168.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.cclibrariespanel/" Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/" Photoshop Personalization (Loaded) 2.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Plugins Panel (Prepared) 1.2.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Neural Filters (Registered) 1.6.5.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/index.html” New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/stock-panel-licensing/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/manager.html” Installed TWAIN devices: NONE

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hi all,

 

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

 

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

 

Thanks,

Mohit

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Community Beginner ,
Jun 01, 2021 Jun 01, 2021

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I have updated to the newest version of Photoshop (actually uninstalled and reinstalled the newest) and this issue is still happening for me. Someone else on this thread mentioned turning off the Graphics Processor in the preferences, and this works most of the time to let me open photos in the program, BUT I literally cannot close the program even with that turned off. I have to go into the task manager and force the program to close because hitting the X in the corner tells me it can't due to a program error. 

By the way, the last couple of people that commented here were already on 22.4.1, so you should probably go back and reread their messages. 

 

I'm not sure how to get all of the information on their messages, but I'm on Windows 10 Pro and here's some info:

Processor: Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz 2.59 GHz
Graphics Card: Intel(R) UHD Graphics 630 & NVIDIA Quadro RTX 3000

Installed RAM: 32GB

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New Here ,
Jun 05, 2021 Jun 05, 2021

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Can somebody please explain to me why when I try to use the object selection tool I'm presented with an error window stating "cannot complete the request due to a program error" 

dfg54.PNG

Please find the following system information as a means of extra help in diagnosing. Thank you. 

 

Adobe Photoshop Version: 22.4.1 20210518.r.211 7b18b4f x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1023
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3000 MHz
Built-in memory: 12167 MB
Free memory: 7786 MB
Memory available to Photoshop: 8710 MB
Memory used by Photoshop: 70 %

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Adobe Employee ,
Jun 06, 2021 Jun 06, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: Program error when opening or saving files

 

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: Install previous versions of your Creative Cloud apps

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Akash

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi, I'm also looking for an answer to the problem in this version. I am getting this error in the latest version "could not complete your request because of a program error" when I use canvas dragging option pressing the space bar and whenever I use over scroll options. Sometimes when I drag a photo to photoshop also this error appears. It started to appear when I updated the latest 2021 version. Do you have any idea to resolve this issue? Hope anyone can help.
Thanks!

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: Program error when opening or saving files

 

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: Install previous versions of your Creative Cloud apps

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Akash

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Have downloaded PS2021. I can get the main opening screen up but when I try to load a photograph I get an error message "could not complete your request because of a program error. Not only does that message apppear but I am unable to close the program either by the Xin the top right hand side or the close . the file  heading. The only way that I can remove the program is to turn off the the computer

 

[Title edited for question clarity and future forum search... Mod]
[Using your email as a question title does not work to let people help you]

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I have the exact same problem on two computers (desktop and laptop). Tried to uninstall and reinstall. Error keeps coming.

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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Community Beginner ,
Jun 02, 2021 Jun 02, 2021

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It's now mid-2021 using v22.4.1and the problem persists. I was using Photoshop ok just last week. All of a sudden yesterday I go to open it and I get the program error. I even tried uninstalling and reinstalling a previous version but to no avail.

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Same.  Didn't even know it updated to 22.4.1, but yesterday it worked fine.  Even this morning I did a pdf export.  Since noon today, "Could not complete your request because of a program error."

Seems to happen every few months.  Can't work.  Grr.

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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I reverted to Photoshop 2020 with success, but since I was only learning Photoshop's 3D features and I no longer need that, I'll probably try returning to the updated version to see if it's stable.

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New Here ,
Jun 27, 2021 Jun 27, 2021

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Having the exact same issue today, completely out of the blue.

 

These people charging me $55/month (maybe more at this point) for something that doesn't even work - talk about ridiculous, maybe time to try and find alternatives that don't requite these sort of costs and headaches.

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New Here ,
Jun 29, 2021 Jun 29, 2021

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There is the Affinity suite that may be worth a look-see. It's increasing in popularity in part because people really don't like the subscription model: we just tolerate it because Photoshop and other software are, essentially, industry standard.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Gisteren was daar ineens versie 2021 van photoshop op mijn laptot. Versie 2020 werkte ineens niet meer.

Echter, na het openen van versie 2021, wanneer ik een foto wil uploaden, krijg ik een foutmelding : "kan uw verzoek niet uitvoeren vanwege een programma fout. Daarna kan ik het programma niet eens meer afsluiten en moet dit doen via traakbeheer. Heb de versie opnieuw geinstalleerd maar krijg steeds dezelfde melding. Enige idee wat er aan de hand is? De chat met Adobe werkt ook niet....... Dank voor een reactie dat helpt deze kwestie op te lossen

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New Here ,
Nov 13, 2020 Nov 13, 2020

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heb hetzelfde probleem

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