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P: Program error while opening or creating new document after Photoshop 22.1 update

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

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correct answers 1 Correct answer

Adobe Employee , May 24, 2021 May 24, 2021
Hi all, 05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback. Here's how you update Photoshop to its latest version: Update Creative Cloud apps Thanks, Mohit

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New Here ,
Nov 07, 2020 Nov 07, 2020

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Thanks, this didn't work for me.

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New Here ,
Nov 13, 2020 Nov 13, 2020

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did NOT work for me.

 

If adobe expects me to get a new GPU, they can pay for it

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New Here ,
Nov 16, 2020 Nov 16, 2020

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THIS saved me tonite!!!! Thanks for your help!

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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This worked for me too! THANKS SO MUCH!! ❤️

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Community Beginner ,
Dec 01, 2020 Dec 01, 2020

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THANK YOU!  THIS WORKED FOR ME!

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Explorer ,
Dec 02, 2020 Dec 02, 2020

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Very happy it did! Best wishes, Steve--

[Removed phone number. -MOD]

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New Here ,
Dec 05, 2020 Dec 05, 2020

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Thank you! This fixed my issue.

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New Here ,
Dec 14, 2020 Dec 14, 2020

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This worked for me too!!! can't believe such a big company, such an expensive program, and a user had to post a work-around.

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New Here ,
Mar 13, 2021 Mar 13, 2021

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I can get to every other preference but Performance says program error. 

Ocsunshine_0-1615663794953.png

 

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New Here ,
Oct 26, 2020 Oct 26, 2020

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I tried to revert to an older version, but there is only version available, from a few days ago... and this one had started causing problems for me last week. I've had to reboot my computer after using PS for 15-25 minutes all day last week. Now I can't even crop a jpg.  Do I have to buy a new computer so that I don't lose accounts??? Or will this be fixed, like, today?

 

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New Here ,
Oct 27, 2020 Oct 27, 2020

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I re-installed the old version.  While it let me open my files, none of my actions worked anymore so there wasn't a ton to be done in there until this all gets fixed.

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Participant ,
Oct 29, 2020 Oct 29, 2020

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REVERT? Are you serious? You guys only allow v20 and v21 (though a few months ago I could have rolled back to CS6). 

 

I'm sure you're all buried by the bugs now, but y'know what you could roll out THIS AFTERNOON? The ability to install v19, v18, v17 etc.

 

Y'know what else you could do? Give us a rebate.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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yep worked for me. it did say that it will suspend the auto-update feature, but i'm able to open my work now which is fine by me.

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Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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Hallo.

I have the same error now on April 06 with my Photoshop.

I can open all the files but then I cannot do nothing. I have always Programm Error.

If someone can help me I will be very grateful.

Thank you very much.

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Community Beginner ,
Sep 03, 2021 Sep 03, 2021

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LATEST

Sympa, this message starts to show yesterday. Current 25 version. 
tried to back to older versions and did clean installs. 

Please, do a bug correction fast. Photoshop and illustrator are impossible to work. 

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Community Beginner ,
Oct 26, 2020 Oct 26, 2020

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Haga clic en Editar - Preferencias - Rendimiento y desactive "Usar procesador de gráficos".

¡El problema debería estar resuelto!

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Participant ,
Nov 06, 2020 Nov 06, 2020

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Turning off GPU is not a fix, it's a workaround.

Secondly, this workaround does NOT work for many users.

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Adobe Community Professional ,
Oct 20, 2020 Oct 20, 2020

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Hello, I would first try to recreate your preferences, in case an incompatible one has been transfered from Ps 2020: reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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I think it is not a problem related to preferences, my photoshop opens correctly but displays a generic error when trying to open any file.

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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Did it, not worked.

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Explorer ,
Oct 22, 2020 Oct 22, 2020

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It's not working at all.

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Adobe Employee ,
Oct 24, 2020 Oct 24, 2020

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Hello. I am an engineer with Adobe. Please know we are looking at this issue closely. Unfortunately, there are a few different root causes and we are still identifying them individually. 

 

We are working on a patch but the above steps should help to get you working again in the meantime. 

 

Thanks, Sympa

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Participant ,
Nov 06, 2020 Nov 06, 2020

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You're looking at this closely? From Oct 24? Still no attempt at patch / fix, 2 weeks later.

 

What's the ETA?

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Community Beginner ,
Nov 02, 2020 Nov 02, 2020

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I can open the program but then can not open any jpg files. Haven't tried a pdf. 

 

But this is unacceptable!! Please fix asap.

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New Here ,
Oct 22, 2020 Oct 22, 2020

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That resolved my issue since Photoshop upgraded to the 2021 version. I couldn't do almost anything in any file or even open preferences without seeing the error message:

“Could not complete your request because of a program error”

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