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P: PS uninstalled itself — plus presets lost

Explorer ,
May 02, 2023 May 02, 2023

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When woke my imac this morning (OS 12.6.5) I found Photoshop uninstalled. I'm the only user and my bill is all paid up. My other Adobe software remains intact. It just wasn't there!

I went to the CC home page and it said my other apps were up to date and that I could install PS, as though I never had before. So I did, no problem installing.

 

HOWEVER, 20 years worth of presets, brushes, macros and actions are all gone. That was a LOT of usability/productivity to have taken away without warning. Is there an easy retreival?



What gives?

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correct answers 1 Pinned Reply

Adobe Employee , May 08, 2023 May 08, 2023

Hi everyone. Wanted to let you know the team is working on this and will update when there is a fix.

 

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New Here ,
May 14, 2024 May 14, 2024

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this just happened to mine and i have no idea what to do 

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