P: Unable to download Colorize filter under neural filter Photoshop 22.4.3

[Autie1876]

My colourize neural filter worked fine yesterday,but today it's asking me to download it. It of course will not download now,and just stays grayed out. The other Neural filters work fine. I've updated to 22.4.3 now,but still the same problem. I've changed nothing from yesterday to today (except for the update) and I rarely use any of the other filters but use the colourize all the time. I'm using windows 10.

{Moderator note: PS-65043, Edited the thread title}

[Simon23744751xasm]

Thanks William

I tried your way and couldn't find any folders with colourization in their name so I deleted a suspicious Microsoft file 000011.ldb in the folder 23 not 22 and it worked. Thanks for the starting point for finding a fix to not being able to download the Neural filters.

[Kukurykus]

Colorize Neural Filter

[Oldrich16B8]

The colorize fileter in the neural filters worked just fine. I loved using it. Now it appears the an updated version is required. Clicking on the Download button produces no results. Just blinks and stays blue.

Restarted Photoshop severl times as well as Windows. Nothing seems to help. What next?

Can I uninstall Photoshop and re-install it? Perhaps that may enable the download?

Please help!

[tanakit]

colorize is not available for download in the current version of photoshop.

[gener7]

It does download for the Mac version and is at the bottom of the list. Is this what you see under

Filter > Neural Filters... ?

[tanakit]

Can't download According to the attached video.

[gener7]

The video did not show up.

[gener7]

I'm looking at my Windows 10 laptop to see if I have the same issue.

[tanakit]

I will wait for your reply. Thank you very much.

[gener7]

Unfortunately my laptop cannot run the latest 22.4.3  I'm going to do a downgrade to 22.3

Have you tried signing out, restarting Windows and signing in again to your creative cloud desktop app?

[gener7]

Sorry, no luck here. I use MacOS and there are many Windows users here but you can also check with: Adobe Photoshop Family

Good luck,

Gene

[davescm]

Hi

It works here in Photoshop v22.4.3 with Windows 10 v21H1

See the help article below re- temp file locations, it may be worth checking on your system.

Neural Filters feedback and known issues

Dave

[Vienna_Sydney]

Have been using the colourize filter to colour my old photos successfully for a few months. After the update, was requested to download to filter again - which it refuses to do. Just blinks when clicked on. One of the other filters downloaded ok.

Whate could I do?

[Bromelain]

Prior to the most recent update, I could use colorize.  However, it will not download even if I run as administrator.  Windows 10.  PS 22.4.3  

Any ideas?

[Derek Cross]

Curious, try resetting the Photoshop preferences to see if that sorts the issue out.

[Oldrich16B8]

I got is working!!!

1. By re-naming the "PluginData" folder to"PluginData-Old" in:

Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

2. Opening Photoshop and re-downloading all of the available Neural Filters.

Working GREAT now!

P.S.

You can delate the PluginData Folder too...

[richardb60414725]

my pc does not have that folder!

[richardb60414725]

You might state that you need HIDDEN ITEMS ticked

[raymond5E99]

I've having issue that my photoshop can't download it into my panel 
Did anyone of you facing the same problem? Thanks. 

[ronaldb19009079]

am having the same problem with the colorize filter.  Initally, it was working fine when I got the updated 2021 Photoshop.  For two weeks, everything went fine.  I colorized a number of the family photos.  Over the weekend, I had a couple more that I wanted to colorize.  And I noticed I had to download all of the Neural filters again.  But this time, the colorize will not download.  So I am assuming that this beta version is being worked on in the Cloud.  I will wait and try again later.

[Oldrich16B8]

I am glad that it worked for you. I just re-named the folder and downloaded all new Neural filters.

Down side of the new and improved Colorize filter is that placing color spots on the colorized image nolonger works. Used it a few times in the past with mixed results and now it's out to lunch. Just reports filter error...

However, I am super thankful for the way it works. I have tones of mostly gray toned picks from the fifties and sixties to colorize...

[ronaldb19009079]

I too solved the issue.  I did a File Search using the PluginsStorage as my key word.  It found the folder where you can drill down and find the words colorize, which I deleted.  Then I went back into Photoshop and was able to download the colorize filter.  And it worked!  Thanks for the community board where you can find a solution to your problem. 

[emmettfitz]

Yes it worked..!!! Thanks

Emmett Fitzsimmons

[danielj68140308]

Had the same problem

this worked for me...as mentioned in other posts

went here: %USERPROFILE%\Appdata\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery

opened PluginData folder

removed every folder with the word "Colorization" in the title ( I had 5 of them)

restarted PhotoShop

opened a random image

went to the neural filters

and was able to download the colorization plugin, and use it

...but it seems that Adobe would have noticed such a problem, before sending out the latest update...

[emmettfitz]

it worked for me!!! Thanks!!!!!