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P: Unable to update Photoshop to 22.4 Error 403

Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Tried every trick… Reset and so on

same fail

Capture d’écran 2021-05-13 à 18.38.17.png

{Moderator note: Edited the thread title, PS-66191}

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correct answers 1 Correct answer

Adobe Employee , May 17, 2021 May 17, 2021
Hi there,   Could you please open the Creative Cloud Desktop app and click on the "Check for Updates" option on the top right corner. You should see the Photoshop 22.4 update, go ahead install it.    Let us know if see any error message.   Thanks, Mohit

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New Here ,
May 15, 2021 May 15, 2021

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Impossible de mettre à jour Photoshop 22.4 sous Mac version 11.3.1. Que faire ?

Merci pour votre réponse ....en français si possible. 

 

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Community Beginner ,
May 15, 2021 May 15, 2021

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Faut aller sur le lien 2 postes au dessus et indique là son problème

 

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Participant ,
May 17, 2021 May 17, 2021

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Bonjour, en fait il faut redemander la mise à jour via le petit bouton en haut à droite, et normalement elle fonctionne maintenant.

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New Here ,
May 15, 2021 May 15, 2021

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also graphics card not detecting

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New Here ,
May 15, 2021 May 15, 2021

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I have the same problem, I use the french/french version. Not possible to update, it fails all the time...

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New Here ,
May 16, 2021 May 16, 2021

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Hello, same for me, same 403 error Photoshop 22.4 doesn't work for me too, Adobe, any response ?

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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very morning updating to 22.5 Prerelease was OK with English as language.

Also update work for 22.4 with French canadian

But with FR_FR the issue remains the same

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Participant ,
May 16, 2021 May 16, 2021

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Hey brother ! OK cool, still don't get it here, still on the 22.4 French and still not working at all !

By the way, Adobe's response saying that it should work by ignoring the message and update again … well … that won't solve it at all !!!! 

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Community Beginner ,
May 15, 2021 May 15, 2021

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La mise à jour 22.4 de Photoshop est disponible, mais impossible de faire la mise à jour ! J'ai un message d'erreur systématiquement à chaque essai. Quelqu'un sait pourquoi et comment régler le problème ?

 

Merci

 

Capture d’écran 2021-05-15 à 21.57.49.png

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Adobe Community Professional ,
May 15, 2021 May 15, 2021

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You may wish to add to the report at the link below on the feedback forum which is monitored by Adobe developers. There   appears to be an issue impacting users of the French version

https://feedback.photoshop.com/conversations/photoshop/update-ps-224-error-403/609eb8bf905ab2786c236...

 

Dave

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New Here ,
May 17, 2021 May 17, 2021

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Bonjour,

Impossible à régler avec support technique8 M'ont conseillé d'attendre . Je pense qu'ils résoudrons un jour ce problème 

 

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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As explained above - please add to the bug report I linked. The feedback forum is monitored by Adobe developers, this forum is not, it is answered by volunteer users.

Dave

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New Here ,
May 17, 2021 May 17, 2021

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Idem pour moi.

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Explorer ,
May 17, 2021 May 17, 2021

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Nous sommes nombreux à poser la question mais Adobe ne daigne pas répondre.....

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi there,

 

We're sorry for the trouble. Could you please run the log collector on your machine and share a log file with us via Creative Cloud or Dropbox downloadable link. Here's the article for more info: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

You can share the downloadable link via private message.

 

Thanks,

Mohit

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New Here ,
May 18, 2021 May 18, 2021

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Vous n'etes pas vraiment utile, qui va payer nos journées de travail perdu ?

Chez moi ce n'est plus possible de telecharger Créative Cloud ....

 

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Explorer ,
May 18, 2021 May 18, 2021

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Toujours le même problème, on demande de réparer Creative Cloud, le problème reste le même malgré plusieurs réinstallations

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi all,

 

We're sorry for the error while updating/downloading Photoshop 22.4. Could you please re-launch the Creative Cloud Desktop app and try updating the Photoshop again.

 

Let us know the status.

 

Thanks,

Mohit

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Explorer ,
May 17, 2021 May 17, 2021

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Creative Cloud don't work !!!!!!!!!!!!!!!!!!!!!Capture d’écran 2021-05-17 à 21.16.54.png

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Community Beginner ,
May 14, 2021 May 14, 2021

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Bonjour, 

Je voulais mettre Photoshop vers la nouvelle version mais sa mais en message d'erreur code 403 échec de la mise a jour.

Si vous avez des info à me donnée je suis preneur

bien a vous 

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New Here ,
May 14, 2021 May 14, 2021

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Bonjour, Même chose ...!

 

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Community Beginner ,
May 16, 2021 May 16, 2021

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t'ai arrive a faire la MàJ de photoshop, moi toujours pas 

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New Here ,
May 14, 2021 May 14, 2021

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Oui idem ici, je me demandais justement si d'autres personnes avaient le même soucis ! C'est la première fois que je vois ça.

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New Here ,
May 14, 2021 May 14, 2021

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Même pb, avec macbook pro 16". Un bug de la version francaise semble-t-il...

https://community.adobe.com/t5/photoshop/photoshop-22-4-french-impossible-to-update/td-p/12034707

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Community Beginner ,
May 14, 2021 May 14, 2021

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Pareil aussi, impossible de charger la nouvelle version....

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