• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

P: Unable to update Photoshop to 22.4 Error 403

Community Expert ,
May 13, 2021 May 13, 2021

Copy link to clipboard

Copied

Tried every trick… Reset and so on

same fail

Capture d’écran 2021-05-13 à 18.38.17.png

{Moderator note: Edited the thread title, PS-66191}

Views

13.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 17, 2021 May 17, 2021

Hi there,

 

Could you please open the Creative Cloud Desktop app and click on the "Check for Updates" option on the top right corner. You should see the Photoshop 22.4 update, go ahead install it. 

 

Let us know if see any error message.

 

Thanks,

Mohit

Votes

Translate

Translate
Adobe
replies 152 Replies 152
New Here ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

Impossible de mettre à jour Photoshop 22.4 sous Mac version 11.3.1. Que faire ?

Merci pour votre réponse ....en français si possible. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

Faut aller sur le lien 2 postes au dessus et indique là son problème

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Bonjour, en fait il faut redemander la mise à jour via le petit bouton en haut à droite, et normalement elle fonctionne maintenant.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

also graphics card not detecting

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

I have the same problem, I use the french/french version. Not possible to update, it fails all the time...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 16, 2021 May 16, 2021

Copy link to clipboard

Copied

Hello, same for me, same 403 error Photoshop 22.4 doesn't work for me too, Adobe, any response ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 16, 2021 May 16, 2021

Copy link to clipboard

Copied

very morning updating to 22.5 Prerelease was OK with English as language.

Also update work for 22.4 with French canadian

But with FR_FR the issue remains the same

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 16, 2021 May 16, 2021

Copy link to clipboard

Copied

Hey brother ! OK cool, still don't get it here, still on the 22.4 French and still not working at all !

By the way, Adobe's response saying that it should work by ignoring the message and update again … well … that won't solve it at all !!!! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

La mise à jour 22.4 de Photoshop est disponible, mais impossible de faire la mise à jour ! J'ai un message d'erreur systématiquement à chaque essai. Quelqu'un sait pourquoi et comment régler le problème ?

 

Merci

 

Capture d’écran 2021-05-15 à 21.57.49.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

You may wish to add to the report at the link below on the feedback forum which is monitored by Adobe developers. There   appears to be an issue impacting users of the French version

https://feedback.photoshop.com/conversations/photoshop/update-ps-224-error-403/609eb8bf905ab2786c236...

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Bonjour,

Impossible à régler avec support technique8 M'ont conseillé d'attendre . Je pense qu'ils résoudrons un jour ce problème 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

As explained above - please add to the bug report I linked. The feedback forum is monitored by Adobe developers, this forum is not, it is answered by volunteer users.

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Idem pour moi.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Nous sommes nombreux à poser la question mais Adobe ne daigne pas répondre.....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Hi there,

 

We're sorry for the trouble. Could you please run the log collector on your machine and share a log file with us via Creative Cloud or Dropbox downloadable link. Here's the article for more info: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

You can share the downloadable link via private message.

 

Thanks,

Mohit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

Vous n'etes pas vraiment utile, qui va payer nos journées de travail perdu ?

Chez moi ce n'est plus possible de telecharger Créative Cloud ....

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 18, 2021 May 18, 2021

Copy link to clipboard

Copied

Toujours le même problème, on demande de réparer Creative Cloud, le problème reste le même malgré plusieurs réinstallations

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Hi all,

 

We're sorry for the error while updating/downloading Photoshop 22.4. Could you please re-launch the Creative Cloud Desktop app and try updating the Photoshop again.

 

Let us know the status.

 

Thanks,

Mohit

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 17, 2021 May 17, 2021

Copy link to clipboard

Copied

Creative Cloud don't work !!!!!!!!!!!!!!!!!!!!!Capture d’écran 2021-05-17 à 21.16.54.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Bonjour, 

Je voulais mettre Photoshop vers la nouvelle version mais sa mais en message d'erreur code 403 échec de la mise a jour.

Si vous avez des info à me donnée je suis preneur

bien a vous 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Bonjour, Même chose ...!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 16, 2021 May 16, 2021

Copy link to clipboard

Copied

t'ai arrive a faire la MàJ de photoshop, moi toujours pas 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Oui idem ici, je me demandais justement si d'autres personnes avaient le même soucis ! C'est la première fois que je vois ça.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Même pb, avec macbook pro 16". Un bug de la version francaise semble-t-il...

https://community.adobe.com/t5/photoshop/photoshop-22-4-french-impossible-to-update/td-p/12034707

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Pareil aussi, impossible de charger la nouvelle version....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines