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P: Unable to update Photoshop to 22.4 Error 403

Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Tried every trick… Reset and so on

same fail

Capture d’écran 2021-05-13 à 18.38.17.png

{Moderator note: Edited the thread title, PS-66191}

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correct answers 1 Correct answer

Adobe Employee , May 17, 2021 May 17, 2021
Hi there,   Could you please open the Creative Cloud Desktop app and click on the "Check for Updates" option on the top right corner. You should see the Photoshop 22.4 update, go ahead install it.    Let us know if see any error message.   Thanks, Mohit

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Community Beginner ,
May 15, 2021 May 15, 2021

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Meme probleme que toi, que ce soit sur mon MacBook Pro ou mon iMac. Je pense que c'est un probleme dû à CREATIVE CLOUD et pas à nos bon vieux Mac... Adobe va régler le probleme suite aux retours des utilisateurs, c'est une question de jours.

 

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Adobe Community Professional ,
May 15, 2021 May 15, 2021

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You may wish to add to the report at the link below on the feedback forum which is monitored by Adobe developers. There   appears to be an issue impacting users of the French version

https://feedback.photoshop.com/conversations/photoshop/update-ps-224-error-403/609eb8bf905ab2786c236...

 

Dave

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Guide ,
May 16, 2021 May 16, 2021

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Bonjour.
Même problème sur Mac mini 2020 et Macbook pro sous Mojave.
J'ai quitté CC. Redémarré. Idem.
Il faudrait voir si c'est pareil sous un Mac avec puce M1.

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Community Beginner ,
May 16, 2021 May 16, 2021

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c'est pareil

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Guide ,
May 16, 2021 May 16, 2021

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Avec M1 ?

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Community Beginner ,
May 16, 2021 May 16, 2021

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Oui avec le mac mini m1, j'ai quitté CC et redémarré aussi. Rien n'y fait

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New Here ,
May 16, 2021 May 16, 2021

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Bonjour,

idem sous macbook pro 2019 et imac pro avec Mojave

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New Here ,
May 16, 2021 May 16, 2021

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idem pour moi

 

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New Here ,
May 16, 2021 May 16, 2021

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Idem depuis 4 jours avec mon MacBook Pro mi-2015 (Big Sur V.11.2.3) 

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New Here ,
May 16, 2021 May 16, 2021

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J'ai également le même problème avec la version pour PC, la mise à jour échoue à 20% environ 

mcd35170_0-1621230054410.png

 

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New Here ,
May 17, 2021 May 17, 2021

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Même en désinstallant et réinstallant Photoshop on ne peut que télécharger la version 22.3 une erreur avec la version complète 22.4

 

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New Here ,
May 17, 2021 May 17, 2021

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Bonjour J ai le meme problème avec un IMAC 27 sous Big Sur 11,3,1. J ai éxécuté toutes les manips préconisées en cas d'échec de la mise à jour sans résultat.

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Community Beginner ,
May 17, 2021 May 17, 2021

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931F4414-62CF-4E68-BD82-C2C5C1809633.png

Nous avons plus qu'à attendre  😊

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New Here ,
May 17, 2021 May 17, 2021

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Bonjour 

Pareil sur mon Mac Mini M1  alors que c'est une mise à jour spécial pour les Apple Silicon

 

Merci

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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You may wish to add to this thread on the feedback forum, which is monitored by Adobe developers. There would appear to be an issue with the French version.

https://feedback.photoshop.com/conversations/photoshop/update-ps-224-error-403/609eb8bf905ab2786c236...

 

Dave

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New Here ,
May 17, 2021 May 17, 2021

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Bonsoir,

La mise à jour de la version 22.4 a fonctionné ce soir sur mon Mac.

Le bug a été corrigé.

Bonne soirée

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Community Beginner ,
May 17, 2021 May 17, 2021

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Oui j'ai vu cela mais maintenant il me disent que creative cloude et endommager et doit être réinstaller 

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Community Beginner ,
May 17, 2021 May 17, 2021

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D0541214-2193-4579-8FE5-7D47CEF67724.jpeg

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New Here ,
May 18, 2021 May 18, 2021

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ça a marché chez moi sur Apple iMac

 

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Guide ,
May 18, 2021 May 18, 2021

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Pas de problème avec l'appli CC depuis ?

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Guide ,
May 18, 2021 May 18, 2021

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Bonjour.
Oui moi aussi.
Message récurent comme quoi il faut réparer, mais cela revient tout le temps ! Quelle plaie.
Je vais essayer de le désinstaller manuellement 😞 

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Community Beginner ,
May 18, 2021 May 18, 2021

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Idem , adobe va régler cela ... 

avez vous des soucis de redémarrage du mac ( le mac a du redémarrer à cause d'un problème ) ???

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Community Beginner ,
May 18, 2021 May 18, 2021

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idem pour moi aussi avec mon mac mini m1, sinon pas de problème au redémarrage à priori

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Community Beginner ,
May 18, 2021 May 18, 2021

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Ils disent que le redémarrage peut venir d'un périphérique inadaptée ou une appli défectueuse sachant que j'ai que des appli adobe pour l'instant ducoup j'ai débrancher mon HUB (adaptateur de périphérique ) on verra si c'est cela 

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New Here ,
May 18, 2021 May 18, 2021

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Hello,

Le problème vient de CC, utilise Adobe cleaner, réinstale la nouvelle créative cloud et ça devrait fonctionner

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