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Paying $9.99 a month for Photoshop but email not recognized to update PS CC 2018

New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello

I cannot contact Adobe because they don't seem to have me registered for the ten dollars a month I am paying them for Photoshop CC last 5-7 years.  I had to re-establish an account this morning through Apple with same email address, but now it's like I'm just a new potential customer.  PS CC 2018 has been working all along during this period. 

 

Please, anyone from Adobe that sees this, what do I need to do to get into real, non bot contact with someone to fix this?  

 

Thanks much

 

Ron

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Hi. This is a user-to-user forum, so Adobe doesn't always see your posts. To get help with this, you'd likely want to communicate directly with the billing department. Please visit this page - at the bottom, there's a Contact Us link that opens a chat with real people (no guarantees on wait time, though)

https://helpx.adobe.com/manage-account.html

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Fix what, exactly? This is all handled through your CC desktop application. That's where you update Photoshop. That's where you enter your registered email address and password to verify the license. You don't need to contact them by email or any other method.

 

If Photoshop is still working, the license is probably fine and running and you don't need to do anything.

 

Just open the CC desktop app and run the updates from there.

 

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Thanks for the two replies above.  In the meantime I figured out what my problem was .... forgot my email got hacked 15 months ago and changed a number of accounts to a temporary new address.  My bad!

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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LATEST

Were you able to change your email address to the correct one?

~ Jane

 

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