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PC black screen crash on photoshop

Community Beginner ,
Jun 19, 2021 Jun 19, 2021

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Hi there.

My pc crashes when I place or resize an image on photoshop. My pc's voltages pretty stable. I'm also using other graphic apps like 3D etc everything smooth except photoshop.

Also downclocked my rams nothing changed.

Disabled GPU on preferences, nothing changed.

 

P.S Version: 22.4.2
PC Specs: 

Threadripper 2950x

RTX 3080

Seasonic 850W Gold+ PSU

G.Skill 3200 Mhz 32 Gb Ram modules.

 

TOPICS
Crash or freeze, Windows

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correct answers 1 Correct answer

Community Beginner , Jun 20, 2021 Jun 20, 2021
I've fixed issue with deactivating artifical intelligence. Edit > Preferences > Technology Previews > "Preserve Details 2.0 Upscale" (Just uncheck that)

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
Jun 20, 2021 Jun 20, 2021

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Thanks for the answer but I've never changed anyting on photoshop preferences. I'm using it as it is.

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Community Beginner ,
Jun 20, 2021 Jun 20, 2021

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I've fixed issue with deactivating artifical intelligence.
Edit > Preferences > Technology Previews > "Preserve Details 2.0 Upscale" (Just uncheck that)

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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