PC Deadlocks when I'm using Photoshop CC 2022 V. 23.2.1.303

New Here ,
Mar 08, 2022 Mar 08, 2022

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Hi. I've been experiencing deadlocks (My PC being unresponsive and needs a reboot) when using photoshop, especially when zooming in or using the brush tool. I've experienced this with my old PC and now that I've upgraded I still experience it. Anybody know what seems to be the problem?

Specs:
Proc: AMD Ryzen 9 5900x
GPU: Nvidia RTX 3080
Ram: 32GB Ram
Storage where the program is installed: Samsung 980 pro (Also the same drive where my OS is installed)  

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation.

 

I'd start with the GPU. Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

 

If that doesn't work, disable the GPU completely. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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