PC restarting windows when using Object Selection Tool

[Rod267354759nq8]

• The PC is up to date with Photoshop CS and Windows 10 is up to date. PC has 64gb RAM which is excessive, has a large Graphics card Nvidia GeForce RTX 3060 Ti   The problem occurs for both a TIFF file and a JPEG file. Any ideas on why the PC bombs out. Bug in Photoshop or Windows?? Rod

[davescm]

Hi
In a modern operating system a crash in an application, such as Photoshop, cannot take down the entire system. However a driver called by the operating system can. You can get a clue as to which driver by looking for the crash in the Windows relaibity monitor (type relaibilty into the Windows search box). In the meantime, look at your drivers in particular your GPU driver.

Go to NVidia, download the latest Studio driver for your GPU. When installing choosed Advanced and then check clean install. This will ensure remnants of the old driver are overwritten. Don't install the GeForce Experience options they are not required for creative work and are tailored for games.

Dave

[D Fosse]

@davescm 

When I did a clean install of the latest studio driver yesterday, 566.14, I was not able to uncheck GeForce Experience. It was checked but grayed out and inaccessible. That peed me off a bit, but I uninstalled it afterwards with no ill effects. No idea if this is a new policy.

We have had quite a few cases where uninstalling GeForce Experience has fixed problems, so I don't like this being forced on me.

[davescm]

@D Fosse That is not a good change, particularly on the Studio drivers, where such 'extras' are unnecessary and unwelcome.

Dave

[Ged_Traynor]

@D Fosse I installed that driver about a week ago and the GeForce Experience was not checked and grayed out, just downloaded the driver again to test and it's still not checked and grayed out.

Not sure if it makes a difference, but I normally extract the downloaded .exe file before installing

[D Fosse]

Huh. That's really odd.

Well, stranger glitches have happened. I'll keep an eye on this for the future.

[D Fosse]

@Ged_Traynor @davescm 

Mystery solved 🙂

I overlooked this initial screen. It was set to the Graphics Driver and Experience option by default:

I have now updated on my other machine, without GeForce Experience. So now we can all go back to our regular business, nothing to see here... 😉

[davescm]

@D Fosse That's good news. Thanks for confirming 🙂

Dave