• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
8

Pen pressure issue after update

Community Beginner ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

Photoshop just did an update on my windows surface pro 7 and now my pen pressure has an exclamation point inside a triangle. How do I fix it?

TOPICS
Windows

Views

77

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

Hi!

First, I would like to recommend turning off auto updating -- for this very reason. Auto updates can create all kinds of headachs between hardware and software.

Second, Have you checked to see if your Surface tablet has an update? Or have you tried to reinstall the pen driver?

Michelle

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 16, 2023 Dec 16, 2023

Copy link to clipboard

Copied

I cannot seem to find the location of my pen drivers or where to uninstall/reinstall. However, I do not think it is pen exclusive, I think it is photoshop itself because I use my mouse for certain tools like free transforming and that won't work properly either. But it is also not consistent. If I close and reopen, it will work fine for a few minutes, then stops. It also isn't always the case that it isn't working altogether, sometimes it's just not working the way it's supposed to. I have uninstalled and reinstalled photoshop. It also wasn't an automatic update. It notified me there was an update, so I updated. I had no prior reason to think this would cause issues as I always update when one is available. If I should be forgoing updates, please advise. My computer is also up to date. No pending updates.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Dec 17, 2023 Dec 17, 2023

Copy link to clipboard

Copied

if I may: it's located in your " device manager "

surface pen - Microsoft Community

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 18, 2023 Dec 18, 2023

Copy link to clipboard

Copied

LATEST
Thank you for your assistance. I found it and did as instructed. Still having the same issue. However, more than ever I believe it is an issue with photoshop itself as the pen has worked in every other program I have tested it with.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines